Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Senior Manager - Aircraft Cybersecurity

Company:

Location: Villa Park, IL

Posted Jan 23, 2025

Security Officer

Company:

Location: Rockford, IL

Posted Jan 23, 2025

Securitas is offering a Security Officer position in Rockford, IL with a weekly pay of $19.00/hour. The role involves providing excellent customer service, maintaining a safe and secure environment, and adhering to core values of Integrity, Vigilance, and Helpfulness. The company offers a comprehensive benefits package including medical, dental, vision, life, AD&D, disability insurance, 401K options, paid time off, and more. Preferred candidates have previous security, law enforcement, or military experience, and must be available any day from 8am-10pm. Securitas is a global security company with a mission to protect homes, workplaces, and communities.

Retail Sales Merchandiser

Company:

Location: Chicago, IL

Posted Jan 23, 2025

Senior Manager - Aircraft Cybersecurity

Company:

Location: Northbrook, IL

Posted Jan 23, 2025

United Airlines is inviting applications for a Senior Manager - Aircraft Cybersecurity Operations role. This position involves leading a team of cybersecurity engineers to ensure end-to-end security architecture of United's aircraft-related products. The role requires aviation experience, strong technical communication skills, and experience in risk management. United offers a competitive benefits package and values diverse experiences. The ideal candidate will have a STEM or Engineering degree, 9+ years of related experience, and knowledge of aviation cybersecurity and IT security best practices.

Senior Manager - Aircraft Cybersecurity

Company:

Location: Chicago, IL

Posted Jan 23, 2025

United Airlines is inviting applications for a Senior Manager - Aircraft Cybersecurity Operations role. This position involves leading a team of cybersecurity engineers to ensure end-to-end security architecture of United's aircraft-related products. The role requires aviation experience, strong technical communication skills, and experience in risk management. United offers a competitive benefits package and values diverse experiences. The ideal candidate will have a STEM or Engineering degree, 9+ years of related experience, and knowledge of aviation cybersecurity and IT security best practices.

Retail Sales Specialist - DRT

Company:

Location: Riverwoods, IL

Posted Jan 23, 2025

The text is a job posting for a Retail Sales position. The company is hiring for their Retail Sales team and is looking for individuals with sales experience or a willingness to learn. The role involves building relationships with store management, managing a territory independently, and increasing sales volume through various promotional activities. The ideal candidate should be able to lift up to 50 lbs, have a valid driver's license and a reliable vehicle, and manage their time efficiently.

Outside Sales Representative (Training Provided)

Company:

Location: Sheffield, IL

Posted Jan 23, 2025

The text describes a sales career opportunity with Platinum, a robust company that supports its salespeople with marketing, recruiting, customer service, and technology. Successful salespeople receive superior support and have the potential to earn $75,000-$100,000+ annually. The role involves traveling to meet with farmers and small business owners, receiving training in Platinum's reliable 10-step sales system, and identifying highly qualified leads. The company's team-based structure encourages motivation, accountability, and increased sales, with additional benefits like annual renewal income potential, generous bonuses, and luxury travel incentives.

Principal Architect - Application Cybersecurity (Remote)

Company:

Location: Chicago, IL

Posted Jan 23, 2025

United Airlines is inviting applications for a Principal Architect - Application Cybersecurity position. The role involves ensuring services, applications, and websites adhere to United's secure development standards. The successful candidate will work closely with various teams to integrate security into the product lifecycle, from design to deployment. Key responsibilities include validating secure development standards, performing application security assessments, and providing remediation guidance. United offers a competitive benefits package, including parental leave, 401k, and travel privileges. The ideal candidate should have a Bachelor's degree in STEM or Computer Science, at least 9 years of experience in the field, and a deep understanding of OWASP Top 10 and CWE 25.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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