Customer Service Jobs in New York City, NY

1,374,572 open positions · Updated daily

Looking for Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the New York City, NY area.

Managing Director ES

Company: Robert Half

Location: New York, NY

Posted Feb 20, 2025

Following up on senior and executive-level openings identified through lead sources such as shortlisted candidate update calls, placed candidate calls,…

Customer Success Manager

Company: Artera

Location: Kansas City, MO

Posted Feb 25, 2025

Artera, a patient communication platform, aims to revolutionize healthcare customer service by enabling two-way conversations between patients and healthcare teams across multiple channels. With over 500 healthcare providers using their services, Artera has facilitated more than 1 billion messages for 40+ million patients annually. The company has consistently been recognized for its innovative technology, business growth, and award-winning culture. Artera is currently seeking a Customer Success Manager to drive success for a diverse portfolio of 80-100 small to mid-sized healthcare customers. The ideal candidate will have at least 1 year of experience in a customer-facing role or 2+ years in the healthcare industry with transferable skills in client management. They should possess strong communication skills, a strategic and proactive mindset, and an understanding of healthcare workflows and revenue cycle management.

Product Business Support Analyst I (243348)

Company: Newmark

Location: New York, NY

Posted Feb 27, 2025

Utilize Excel VBA and macros to develop, maintain, and optimize products along with data analysis and reporting tools.

Customer Service - Mandarin & Cantonese

Company: Melody Benefits

Location: Brooklyn, NY

Posted Feb 24, 2025

Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently. Strong phone communication skills, active listening, and…

HVAC/R Service Technician

Company: Confidential

Location: New York State

Posted Feb 27, 2025

Well established Mechanical Contractor located in Syracuse, NY is seeking qualified candidates with 5+ years of commercial rack experience to fill commercial…

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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