Customer Service Jobs in Other US Location

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Looking for Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Other US Location area.

Senior Product Designer

Company: Make (make.com)

Location: Other US Location

Posted Jan 28, 2025

Make is a leading visual platform seeking a Senior Product Designer to join their team. The role involves working strategically across multiple parts of the product experience, partnering with product managers, and collaborating with a team of highly talented designers and engineers. The ideal candidate should have hands-on experience with design at all stages, a strong user-centric mindset, and a passion for problem-solving and innovation. The company offers a range of benefits including RSUs, annual bonus, multinational team, learning and development plan, flexible working hours, and more.

Manager, ERP Support Escalations

Company: QAD

Location: Other US Location

Posted Jan 28, 2025

QAD is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. They are seeking a senior leadership role for a Manager Support Team to manage a high-performing team of ERP support engineers. The role involves fostering a customer-centric culture, driving team performance, and developing strategies to resolve complex customer challenges efficiently. The Manager will oversee team operations, including case management, escalation handling, and process improvement initiatives. They will act as a key liaison between the support team and cross-functional departments. The role demands a flexible approach to scheduling, including shift rotations, weekend shifts, and potential on-call coverage. The ideal candidate should have a Bachelor's Degree in Information Technology, Business Administration, or a related field, with 10+ years of experience in technical support, at least 5+ years in a leadership or managerial role, and strong experience in escalation handling, process optimization, and customer engagement.

Sr. PowerBI Developer

Company: NTD Software

Location: Other US Location

Posted Jan 28, 2025

The job posting seeks an experienced Power BI Developer with expertise in data visualization, advanced Power BI features, and SQL Server. The ideal candidate will create impactful dashboards and reports to support business insights and decision-making processes. Responsibilities include designing and developing Power BI dashboards, creating calculated measures and columns using DAX, publishing reports, integrating SSRS with Power BI, and collaborating with stakeholders. Preferred skills include experience in Power BI application development, understanding of data refresh strategies, and delivering clear actionable insights.

Sr. Support Engineer, ERP

Company: QAD

Location: Other US Location

Posted Jan 28, 2025

QAD is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. They are seeking a Senior Support Engineer ERP to deliver exceptional technical support for QAD and Progress products. The role involves diagnosing and resolving technical issues, managing complex cases, and collaborating with cross-functional teams. The ideal candidate should have 34 years of relevant experience, strong problem-solving skills, and expertise in ERP support, including installation, configuration, and administration of ERP systems. Proficiency in debugging and troubleshooting Unix, Windows, internet, and network environments is required, along with programming knowledge in C, C++, Unix scripting, and Progress. QAD offers a collaborative culture, growth opportunities, and competitive compensation packages.

Lead SW Engineer (Java Full stack, 15+ years exp, GenAI)

Company: Visa Inc,

Location: Other US Location

Posted Jan 28, 2025

Visa is seeking versatile, curious, and energetic Software Engineers to join their Technology Organization. The role involves designing, coding, and building software products that reach a global customer base. Engineers will work on complex distributed systems, solving massive scale problems, and leveraging innovative technologies to build the next generation of payment services. The ideal candidate will have a growth mindset, expertise in development languages, and experience in building scalable systems. This is a hybrid position, requiring employees to work from the office 2-3 days a week.

IT Project Manager

Company: Link Solutions, Inc.

Location: Other US Location

Posted Jan 28, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. The company is quality and compliance-focused, with certifications such as ISO 9001, ISO 20000, ISO 27001, and CMMI ML3 for Services and Development. They are currently seeking an IT Project Manager to join their team at the US Army's Network Enterprise Center at Fort Bliss, TX. The role involves managing overall operations, providing daily supervision, and ensuring successful project outcomes. The ideal candidate should be a US citizen with a secret clearance, a BABS degree in a related field, and at least 8 years of relevant IT experience. Preferred qualifications include PMP certification, IAT Level II Certification, and experience in a Department of Defense environment.

Engineering Lead (Vue.js)

Company: Endava

Location: Other US Location

Posted Jan 28, 2025

Endava is a technology company that has been driving meaningful change for over two decades by combining world-class engineering, industry expertise, and a people-centric mindset. They consult and partner with leading brands to create dynamic platforms and intelligent digital experiences. The company is currently seeking a Senior Development Lead with 6+ years of software development experience, strong understanding of programming paradigms, and proficiency in relevant programming languages, frameworks, and tools. The role involves leading and mentoring a team of developers, designing and implementing technical solutions, and collaborating with various project stakeholders. Endava offers competitive benefits, career development opportunities, learning resources, work-life balance, and a commitment to diversity and inclusion.

Senior Product Designer

Company: Make (make.com)

Location: Other US Location

Posted Jan 28, 2025

Make is a leading visual platform seeking a Senior Product Designer to join their team. The role involves working strategically across multiple parts of the product experience, partnering with product managers, and collaborating with other design team members. The ideal candidate should have hands-on experience with design at all stages, a strong user-centric mindset, and a passion for problem-solving and innovation. The company offers a range of benefits including RSUs, annual bonus, multinational team, learning and development plan, flexible working hours, and more. Make is an equal opportunity employer committed to creating an inclusive environment.

Senior Sales Executive-Digital Supply Chain Solution

Company: QAD

Location: Other US Location

Posted Jan 28, 2025

QAD is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. They are seeking a Senior Sales Executive for their Digital Supply Chain Solution, who is passionate about understanding customers' world better than they do themselves. The role involves prospecting, developing, and closing new business within the existing QAD customer base, leading the sales process, and maintaining a focus on target and named account acquisition. The ideal candidate should have 45 years of on-quota B2B DSCP GTTE SRM SaaS sales experience, a deep understanding of marketing and customer acquisition processes, and stellar written and verbal communication skills. Fluency in English and German is a must.

Support Engineer, ERP

Company: QAD

Location: Other US Location

Posted Jan 28, 2025

QAD is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. They are seeking a talented ERP Support Engineer to join their virtual-first company. The role involves providing technical support for QAD and Progress products, diagnosing and resolving technical issues, performing Progress DBA tasks, managing incoming support requests, and contributing to the organization's knowledge base. The ideal candidate should have 2+ years of relevant experience, strong problem-solving skills, and a customer-focused mindset. QAD is committed to diversity, equity, and inclusion.

Director Data Science (AI Detection and Investigation)

Company: Visa Inc,

Location: Other US Location

Posted Jan 28, 2025

Visa, a global leader in payments and technology, is seeking an experienced Data Scientist to join their Rules Compliance and Standards (RCS) team. The role involves designing and building next-generation fraud detection solutions, developing management information systems, and mentoring team members. The ideal candidate should have a strong background in machine learning and data science, with experience in building AI models for payments risk or fraud prevention. They should also possess excellent communication skills and the ability to work in a fast-paced, dynamic environment.

Senior Azure Administrator

Company: Version 1

Location: Other US Location

Posted Jan 28, 2025

Version 1, a 26-year-old technology services company, is recognized for its digital-first approach and strategic partnerships with tech giants like Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. The company has won several awards including Innovation Partner of the Year 2023 by Oracle EMEA, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year EMEA 2023, and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. Version 1 is currently expanding its Digital Data and Cloud team, offering new opportunities for skilled individuals. The job description involves working with Azure DevOps, Terraform, Kubernetes, Splunk, Fortinet, WAFFW, and other technologies, supporting multiple clients, mentoring junior team members, and working within an ITIL and ISO20000 IT Service Management environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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