Customer Service Jobs in Other US Location

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Looking for Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Other US Location area.

Senior Manager, Design

Company: Procore Technologies

Location: Other US Location

Posted Jan 20, 2025

Procore is seeking a Senior Manager Design to lead a team of UX designers in creating customer-centric solutions for the construction industry. The role involves driving a system-mindset, contributing to a world-class Design Systems UX team, and serving as an internal thought leader. The ideal candidate should have a degree in graphic design, HCI, UX, or a related field, with 7+ years of experience in building and delivering successful B2B and/or Consumer products. They should have expertise in designing for web and mobile experiences, and a history of driving decisions through qualitative and quantitative research. Procore offers a range of benefits and perks, and is an equal opportunity employer.

Manager, Product Engineering

Company: KUBRA

Location: Other US Location

Posted Jan 20, 2025

KUBRA is seeking a seasoned engineering leader to join their dynamic team as a Manager Product Engineering. The role involves leading a team to enhance product stability, reliability, and efficiency, collaborating with a Product Manager to develop cutting-edge solutions, and fostering a positive work environment. The ideal candidate should have a strong technical background, leadership skills, and the ability to mentor a talented team. KUBRA offers a competitive compensation package, flexible schedules, and a stellar benefits program.

Financial Reporting Manager

Company: AireSpring

Location: Other US Location

Posted Jan 20, 2025

AireSpring, founded in 2001, is a reputable provider of cloud communications, managed connectivity, and managed security. They have earned a stellar reputation for their exceptional customer service and have received over 100 industry awards. The company is seeking a Financial Reporting Manager for a full-remote, independent contract role. Key responsibilities include financial reporting and analysis, data integrity management, advanced Excel analytics, business partnering, process improvement, and special projects. The ideal candidate should have 5+ years of financial reporting experience, a CPA or CA, SQL data extraction experience, and knowledge of US/Canada regulatory and taxation. The role requires working evening shifts in Indian Time Zone or day shifts in Pacific Time Zone.

Jira Service Management Solution Sales Executive

Company: Atlassian

Location: Other US Location

Posted Jan 20, 2025

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, whether in an office, from home, or a combination. The Solution Sales Executive for Jira Service Management role involves driving new sales motions, collaborating with the sales team, and engaging with customers to understand their business needs. The ideal candidate should have a minimum of 5 years of ITSM selling experience, extensive solution sales experience in ITSM and ESM, and a strong understanding of industry trends and competitive landscape. Atlassian is committed to unleashing the potential of every team through its software products and values diversity and inclusion.

Sales Development Manager - German & Dutch

Company: NinjaOne

Location: Other US Location

Posted Jan 20, 2025

The Sales Development Manager role in Berlin, Germany involves coaching and mentoring a team of SDRs, developing demo strategies, and leading by example to meet activity metrics and quota. The ideal candidate should have 2+ years of sales experience, be fluent in German and Dutch, and have a proven track record of quota achievement and team leadership. NinjaOne, the company offering this role, is a fast-growing IT automation platform provider with a strong focus on customer success, offering flexible working hours, professional development opportunities, and a diverse work environment.

Senior Enterprise Architect

Company: Sophos

Location: Other US Location

Posted Jan 20, 2025

Sophos, a global cybersecurity leader, is seeking a Senior Enterprise Architect to drive strategic transformation in business application and technology landscapes. The role involves leading the complete lifecycle for enterprise architecture, influencing strategy, and providing thought leadership. The ideal candidate will have excellent communication skills, experience in enterprise architecture, and the ability to establish effective working relationships. Bonus points for Salesforce, Zuora, or SAP architecture experience, and relevant certifications like TOGAF or Zachman.

Team Lead, Customer Success - EMEA

Company: NinjaOne

Location: Other US Location

Posted Jan 20, 2025

NinjaOne, a rapidly growing company in the B2B SaaS space, is seeking a dynamic Team Lead Customer Success for its Berlin, Germany office. The role involves leading and inspiring a team of Account Managers, driving customer growth, and ensuring operational excellence. Key responsibilities include setting and maintaining KPIs, fostering a customer-centric culture, and collaborating with cross-functional teams. The ideal candidate should have 23+ years of experience in Account Management or Customer Success, strong consultative skills, and a customer-focused mindset. NinjaOne offers a competitive compensation package, opportunities for professional growth, and a diverse work environment.

Account Manager - English

Company: NinjaOne

Location: Other US Location

Posted Jan 20, 2025

NinjaOne, a leading provider of automated endpoint management solutions, is expanding its Account Management team in Berlin, Germany. The role involves proactively driving adoption, onboarding, upselling, and cross-selling to existing customers. The Account Manager will act as a trusted advisor, building strong relationships with partners, analyzing product usage data, and evangelizing improvements. The ideal candidate should have exceptional consultative skills, be fluent in English, and have experience in the SaaS/cloud industry. NinjaOne offers flexible working hours, professional growth opportunities, and a competitive compensation package.

Senior SDET (Contractor)

Company: Greenlight Financial Technology

Location: Other US Location

Posted Jan 20, 2025

Greenlight is a leading family fintech company with a mission to help parents raise financially smart kids. They serve over 6 million parents and kids with their award-winning banking app for families. Greenlight offers features like automated allowance, chore management, flexible spend controls, and investment options for families. The company is looking for a Senior Software Engineer in Test to build robust frameworks for validating customer journey flows and end-to-end scenarios. The ideal candidate will have experience with api automation frameworks, strong analytical and problem-solving skills, and a deep understanding of testing APIs and microservices.

Financial Reporting Manager

Company: AireSpring

Location: Other US Location

Posted Jan 20, 2025

AireSpring, founded in 2001, is a family-owned and operated company known for its exceptional customer service and award-winning reputation. With over 22,000 enterprise locations worldwide, AireSpring offers Managed IT services, Cloud Communications, Managed Connectivity, and Managed Security. The company prides itself on its integrity, reliability, and dependability, having received more than 100 industry awards. AireSpring is seeking a Digital Product Manager to lead the evolution of its AI-based ITSM customer portal, enhancing usability, aesthetics, and effectiveness. The role involves financial reporting and analysis, data integrity management, SQL analysis, advanced Excel analytics, business partnering, process improvement, and special projects.

Sales Development Representative, Customer Base - EMEA

Company: NinjaOne

Location: Other US Location

Posted Jan 20, 2025

NinjaOne, a leading IT automation company based in Berlin, is seeking a self-motivated Sales Development Representative. The role involves connecting with clients, qualifying leads, and building relationships with existing customers. The ideal candidate should have excellent verbal communication skills, be fluent in English, and preferably another European language. They should be organized, detail-oriented, and proficient with technology. The company offers flexible working hours, professional growth opportunities, and a competitive compensation package. The work environment is described as international, intercultural, and located in the heart of Berlin.

Senior Channel Manager

Company: insightsoftware

Location: Other US Location

Posted Jan 20, 2025

Insightsoftware is a global provider of financial reporting, planning, and analytics solutions. They are seeking a Senior Channel Manager to rapidly grow revenue through acquiring, nurturing, and developing new partners within the Financial Performance Management space. The role involves executing business plans, supporting internal teams, carrying out joint strategies with partners, managing partner enablement, building and managing partner relationships, and managing gotomarket programs. The ideal candidate should have experience in the Microsoft Dynamics ecosystem, understanding of the Office of the CFO, and a proven track record in channel management or bringing in new partners. Insightsoftware values a result-oriented mindset, engaging presence, relationship focus, and ability to thrive in a dynamic environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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