Customer Service Jobs in Remote

374,050 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior FinOps Engineer

Company: Upwork

Location: Remote

Posted Jan 30, 2025

Network Support l2-Avaya knowledge

Company: Kyndryl

Location: Alajuela, Costa Rica / Remote

Posted Jan 30, 2025

Senior Accountant

Company: Affirm

Location: Remote

Posted Jan 30, 2025

Sr. Software Engineer

Company: AppFolio

Location: Remote

Posted Jan 30, 2025

Senior Manager, Partnerships

Company: Matic Insurance

Location: Remote

Posted Jan 30, 2025

Matic is seeking a Partner Success Manager with a minimum of 5 years of experience in enterprise partnership or account management, focusing on revenue growth, upselling, and managing complex accounts. The ideal candidate should have a proven ability to scale partnerships, influence stakeholders, and drive strategic growth initiatives. Responsibilities include building trusted relationships with clients and partners, understanding client objectives, advocating for strategic growth initiatives, and providing performance insights. Matic offers career advancement, stock options, flexible paid time off, comprehensive insurance, a health savings account, a 401k retirement plan option, continuing education, a true team culture, frequent team events, a modern and casual office environment, and more. Matic is an insurance tech startup that delivers an unbiased approach to insurance, integrating insurance within the home and auto ownership experience.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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