Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Channel Field Marketing Manager

Company: 8x8

Location: Remote

Posted Jan 28, 2025

8x8 Inc is seeking a Channel Marketing Manager to develop and manage marketing strategies with strategic technology channel partners. The role involves creating and executing marketing plans, developing impactful campaigns, and collaborating with internal teams and external partners. The ideal candidate should have experience in channel marketing, strong analytical skills, and excellent communication abilities. The role is fully remote for candidates outside a 50-mile radius of the Campbell office, with occasional office visits required for local candidates. The compensation range is $103,125 - $171,875.

Business Systems Analyst Consultant

Company: The PNC Financial Services Group

Location: Remote

Posted Jan 28, 2025

PNC is seeking a Business Systems Analyst Consultant to join their Technology organization. The role involves providing solutions for IT and business management, participating in system identification and configuration, monitoring client experiences, and offering senior-level consulting services for process improvement projects. The ideal candidate should have a university degree, relevant industry experience, and preferred skills in application development, business management, customer solutions, problem-solving, and process improvements. PNC offers comprehensive benefits, including medical, dental, vision, life insurance, disability protection, 401k with PNC match, pension, and stock purchase plans. The company fosters an inclusive workplace and provides reasonable accommodations for qualified individuals with disabilities.

VP of Engineering

Company: Loop

Location: Remote

Posted Jan 28, 2025

Loop is seeking a Vice President of Engineering to lead their engineering team in delivering dynamic, adaptable, and continuously improving products while maintaining reliability and scalability. The role is crucial in shaping Loop's engineering strategy, fostering a culture of accountability and excellence, and ensuring technical infrastructure supports ambitious growth plans. The ideal candidate will have 15+ years of software engineering experience, including at least 8+ years in leadership roles and 2+ years at the VP level within SaaS and high-growth companies. They should have a passion for people-first leadership, a track record of fostering diverse and inclusive teams, and deep knowledge of scalable architecture.

Enterprise Territory Account Executive - Chicago

Company: Kong

Location: Remote

Posted Jan 28, 2025

Kong is seeking an experienced Enterprise Territory Sales Executive to drive growth and expansion of recurring revenue. The role involves developing sales strategies, managing the entire sales cycle, collaborating with internal teams, identifying customer pain points, building relationships with C-level executives, and contributing to business growth initiatives. The ideal candidate should have 5+ years of enterprise sales experience, strong consultative selling skills, excellent communication and negotiation skills, and the ability to thrive in a fast-paced entrepreneurial environment.

Product Designer II, Caregiver Experience

Company: Spring Health

Location: Remote

Posted Jan 28, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. They are seeking a Product Designer II to join their Caregiver Experience team, focusing on enhancing care delivery, reducing administrative burdens, and driving clinical improvements. The ideal candidate will have 3-4 years of experience in product design at a technology-driven organization, with a metrics-driven approach. They should be able to collaborate effectively with cross-functional teams, solve problems with purpose, and deliver high-quality designs. Spring Health offers a competitive total rewards package, including health, dental, and vision benefits, a 401k match, parental leave, professional development reimbursement, and more.

Partnerships Manager

Company: Tellius

Location: Remote

Posted Jan 28, 2025

Tellius is an AI-powered data analytics platform that enables users to gain insights from vast datasets through a Google-like interface. It offers automated insights, predictive recommendations, and advanced analytics, including anomaly detection and root cause trend analysis. The company is seeking a Partnerships Manager with 5+ years of experience in business development or sales, a strong understanding of the tech industry, and a proven track record in building successful partnerships. The role involves developing and implementing a partnership strategy, managing existing partnerships, collaborating with cross-functional teams, and staying updated on market trends.

Director, Martech (Multi-Solution)

Company: Bounteous

Location: Remote

Posted Jan 28, 2025

Bounteous, a leading digital transformation consultancy, is seeking a Director of Marketing Technology with deep expertise in Adobe Experience Platform. The role involves optimizing customer experiences, driving business success, and collaborating with client service and business development teams. The ideal candidate should have extensive experience in marketing technology solutions, strong consultative skills, and the ability to work independently. Bounteous is committed to promoting an inclusive environment and is an equal opportunity employer.

Senior Engagement Manager

Company: Rackspace Technology

Location: Remote

Posted Jan 28, 2025

The Rackspace Engagement Manager is responsible for managing multiple projects, ensuring coherence within the program, and maintaining an environment to support each project. Key responsibilities include developing project plans, managing customer relationships, providing guidance on service utilization, and creating business reports. The role requires a Bachelor's degree or equivalent experience, at least 2 years of relevant experience, and preferred certifications. A solid understanding of SDLC and agile vs traditional methodologies is essential. Rackspace Technology is a multicloud solutions expert, committed to equal employment opportunities.

Product Designer (Remote)

Company: Supermove

Location: Remote

Posted Jan 28, 2025

The text describes a job opportunity for a Product Designer at Supermove, a company that aims to revolutionize the moving industry with technology. The role involves user research, design development, collaboration with cross-functional teams, and continuous improvement based on feedback. The company is looking for an experienced designer with a strong user advocacy, problem-solving skills, and proficiency in design tools like Figma. The role offers ownership, fast iteration cycles, a collaborative environment, and the chance to shape the company's strategy. Additional benefits include competitive compensation, remote work options, and direct involvement in company direction.

Director, Growth Marketing

Company: Comply

Location: Remote

Posted Jan 28, 2025

COMPLY is a high-growth organization that provides compliance solutions to over 7000 clients globally. They offer a comprehensive benefits package, including full medical, dental, and vision coverage, unlimited PTO, and remote work flexibility. They are seeking an experienced Director of Growth Marketing to lead growth marketing and conversion rate optimization. The role involves managing key conversion points, AB testing, creating and managing content campaigns, and analyzing data to drive revenue growth.

Software Engineer Lead

Company: The PNC Financial Services Group

Location: Remote

Posted Jan 28, 2025

PNC is seeking a Software Engineer Lead to create and lead the technical design and development of software solutions. The role involves proposing and designing software solutions to address complex business needs, providing technical guidance and support to colleagues, and applying modern principles and tools to advance business initiatives. PNC values customer focus, risk management, and offers comprehensive benefits including medical, dental, vision, life insurance, disability protection, 401k with PNC match, pension, and stock purchase plans. The position requires a university degree with 3+ years of relevant industry experience or a comparable combination of education, job-specific certifications, and experience.

Paid Search Analyst

Company: Townsquare Ignite

Location: Remote

Posted Jan 28, 2025

Townsquare Ignite, a division of Townsquare Media, is seeking a Paid Search Analyst for a remote role. The analyst will work closely with the Media Buying and Account Management teams, responsible for keyword and audience research, campaign setup, trafficking, and management across various platforms. The role requires strong communication, analytical skills, and proficiency in Excel, PowerPoint, and Word. Benefits include competitive compensation, PTO, holidays, health benefits, 401K, company laptop, and continuous training opportunities. Townsquare Ignite offers a dynamic work environment with growth potential and a commitment to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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