Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

DNS Engineer III (Hybrid or Remote)

Company: Identity Digital

Location: Remote

Posted Jan 25, 2025

The DNS Engineer will play a crucial role in designing, deploying, and implementing DNS infrastructure for over 450 Top Level Domains globally. This includes traditional and cloud-based initiatives, as well as developing and implementing emerging technologies. The role involves hardware/software infrastructure implementation, troubleshooting, vendor collaboration, documentation, and training. The ideal candidate should have a Bachelor's degree in computer science or related field, 5+ years of UNIX systems operations experience, and 3+ years of DNS Administration and Operations experience. Additional skills include scripting, packet analysis, DNS protocol knowledge, and participation in DNS Operator and Network Operator communities.

Principal Product Manager (US Remote)

Company: LeanTaaS

Location: Remote

Posted Jan 25, 2025

LeanTaaS, a growth-stage company, offers a strategic leadership role in product management. The role involves defining product strategy, driving vision, and managing end-to-end product development. The company, valued at over $300 million, has raised funds from top-tier investors and is recognized among the top 100 AI companies globally. The role requires 8-12 years of product management experience, expertise in predictive and prescriptive analytics, and strong leadership skills. The company provides a competitive compensation package, comprehensive benefits, and a collaborative work environment.

Organizational Change Management Executive Advisor

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 25, 2025

Retention Solution Consultant

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 25, 2025

Assistant Manager - IT

Company: MetLife

Location: Remote

Posted Jan 25, 2025

The job description for an Assistant Manager in IT involves leading a team, managing projects, and ensuring the organization's effectiveness through strategic technology plans. The role requires extensive experience in web API development, Angular 2, .NET MVC, SQL server programming, and object-oriented programming. Preferred skills include experience in data analytics, BI tools like QlikView, and vendor management. The candidate must possess strong administrative skills and be willing to learn new technologies. MetLife, a leading financial services company, is seeking a candidate who embodies their purpose of helping colleagues, customers, and communities create a more confident future.

Account Marketing Manager

Company: GANNETT

Location: Remote

Posted Jan 25, 2025

Customer Success Manager - London

Company: Zimperium

Location: Remote

Posted Jan 25, 2025

Zimperium® is seeking a Customer Success Manager in London to manage post-sale customer relationships, drive product adoption, and ensure high customer satisfaction. The role requires strong customer management experience, technical background, and domain expertise in mobility and security. The candidate will collaborate with internal teams, address customer issues, and travel regionally as needed.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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