Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior UX Copywriter

Company: Scribd

Location: Remote

Posted Jan 25, 2025

Scribd is seeking an experienced UX writer for a part-time contract role, with potential for growth into a full-time position. The role involves crafting compelling and clear copy for three brands: Ever, Scribd, and SlideShare. The ideal candidate will have 5+ years of professional UX writing experience, strong collaboration skills, and a customer-centric approach. The position offers flexibility, impact, and growth opportunities, along with a supportive and inclusive company culture.

Senior Growth Analyst, Marketing Campaigns

Company: Scribd

Location: Remote

Posted Jan 25, 2025

Scribd is seeking a Senior Growth Analyst to join their team. The role involves developing insights to optimize multichannel campaigns, measuring their effectiveness, and driving growth across Scribd's subscription and ad-based business. The ideal candidate should have 3+ years of experience in growth analytics, expertise in data analysis and visualization tools, and strong communication skills. Scribd offers a competitive salary, comprehensive benefits, and a flexible work environment.

Business Systems Analyst

Company: Trace3

Location: Remote

Posted Jan 25, 2025

Trace3 is a leading Transformative IT Authority offering unique technology solutions and consulting services. With a culture that embodies the spirit of a startup, employees can grow their careers and have fun. Trace3 is headquartered in Irvine, California, with major field offices across the US. They are seeking a Business Systems Analyst with 3+ years of experience in reporting and analytics, proficiency in Power BI, and a solid understanding of data warehouse concepts. The ideal candidate will analyze data, develop reports, design data warehouse solutions, and collaborate with stakeholders. Required skills include SQL, database management, data migration, and experience with Jira, Confluence, Azure DevOps, and ticketing systems. Preferred skills include NetSuite and CRM/ERP system experience. The estimated pay range is $99,900-$145,000 USD. Trace3 offers comprehensive benefits, competitive compensation, training programs, and a collaborative culture.

Program Manager

Company: Flex

Location: Remote

Posted Jan 25, 2025

Senior Manager - Detection Risk and Controls

Company: TD Bank

Location: New York, NY / Remote

Posted Jan 25, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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