Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

ABM Campaign Manager (Remote)

Company: Mattermost

Location: Remote

Posted Jan 25, 2025

Mattermost is seeking an experienced ABM Campaign Manager to develop, execute, and optimize highly personalized multichannel campaigns targeting key accounts across priority verticals. The role involves aligning marketing and sales to drive engagement, pipeline acceleration, and revenue growth for target accounts. The ideal candidate is a strategic thinker with a hands-on approach to campaign management, thrives in a data-driven environment, and has a proven track record of creating high-impact ABM programs while managing an organization-wide email marketing strategy.

National Accounts Manager, Specialty Brokerage

Company: F&G

Location: Remote

Posted Jan 25, 2025

This role involves managing relationships with National Accounts VP and key Specialty Brokerage accounts, requiring a deep understanding of FampG processes, systems, and resources. The position involves developing sales reports, attending conferences, and traveling to foster relationships. Key responsibilities include managing sales and marketing expectations for IMOs, recruiting and managing Key Accounts, and preparing management reports. The ideal candidate should have a Bachelor's degree, preferably in Business or Marketing, and 3+ years of key account management experience. Strong communication, presentation, and project management skills are required, along with insurance industry knowledge and PC skills.

Technical Support Representative: Service Desk

Company: Kyndryl

Location: Alajuela, Costa Rica / Remote

Posted Jan 25, 2025

Implementation Engineer

Company: Highnote

Location: Remote

Posted Jan 25, 2025

Highnote, founded in 2020 by a team from Braintree PayPal and Lending Club, is an all-in-one card issuer processor and program management platform. They've raised over $145M and have a team of 125+ employees. Highnote aims to help digital-first organizations grow by issuing and processing payment cards. They operate with core values of customer obsession, executional excellence, and intentional inclusion. Highnote is building a unique Technical Sales organization to lead technical work streams with customers, solve complex problems, and define the company's future. The role involves owning technical relationships, building proofs of concept, and driving the product roadmap. Qualifications include strong technical expertise, experience in customer-facing roles, and FinTech/payments experience. Highnote offers flexible paid time off, healthcare coverage, 401k, parental leave, equity, and a competitive compensation package. They are a diverse and inclusive company committed to growing a diverse team.

Advisory Solution Consultant - State and Local

Company: ServiceNow

Location: Salt Lake City, UT / Remote

Posted Jan 25, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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