Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Technical Support Engineer - Pacific

Company: Chainguard

Location: Remote

Posted Jan 24, 2025

Chainguard, a company specializing in open source software security, is seeking a Technical Support Engineer. The role involves managing customer issues, collaborating with cross-functional teams, and improving the customer experience. The ideal candidate should have a strong technical background, experience with Docker and Kubernetes, and a passion for problem-solving. Chainguard offers a competitive salary, flexible work hours, and comprehensive benefits.

Clinical Research Associate (CRA)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an experienced Clinical Research Associate (CRA) for their PPD clinical research services. The role involves monitoring investigator sites with a risk-based approach, ensuring data accuracy, and maintaining compliance with ICH-GCP guidelines and regulations. The CRA will also manage site processes, conduct monitoring tasks, and participate in the investigator payment process. Essential duties include assessing protocol and regulatory compliance, handling documentation, and developing relationships with investigational sites. The ideal candidate should have a Bachelor's degree in a life sciences field, clinical monitoring experience, and strong communication and organizational skills. Thermo Fisher Scientific offers a competitive salary, extensive benefits, and a collaborative work environment.

System Administrator

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 24, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They are committed to creating a more equitable, inclusive world. As a System Administrator, you'll solve complex problems, work with big clients, and have the opportunity to specialize in various industries. The role involves managing systems data, providing solutions, and ensuring security compliance. Kyndryl offers career growth opportunities, diverse work environments, and benefits like learning programs and volunteering platforms.

Patient Recruitment & Engagement Lead (remote)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific's PPD division is seeking a Patient Recruitment & Engagement Lead. This role involves managing global Patient Recruitment strategies for drug trials, leading implementation of recruitment strategies, collaborating with clinical teams, maintaining compliance, and overseeing project financials. The ideal candidate should have a Bachelor's degree, previous patient recruitment experience, and strong leadership, project management, and communication skills. The position is home-based in the US, UK, Italy, France, or Spain, with a salary range of $100,000 - $140,000 USD. Thermo Fisher Scientific offers competitive benefits and a mission to make the world healthier, cleaner, and safer.

Director, Kyndryl Consult Partner Cloud (m/f/x)

Company: Kyndryl

Location: Hattersheim am Main, Germany / Remote

Posted Jan 24, 2025

Lead Frontend Engineer

Company: Cortex

Location: Remote

Posted Jan 24, 2025

Cortex is a fully remote company that offers a competitive salary, comprehensive benefits, and a flexible work environment. They are seeking a Lead Frontend Engineer with 7+ years of experience in frontend engineering, strong proficiency in React, and excellent problem-solving skills. The role involves designing and building high-performing frontend components, improving the codebase, and mentoring junior engineers. Cortex recently raised $60M in Series C Funding and is committed to a diverse and inclusive workplace.

Catēna Software Engineer

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos National Security Sector's EIO Division is seeking an experienced Catēna Software Engineer. The role involves developing and implementing the Catēna Supply Chain Management Solution using AWS Cloud Console and Leidos Enterprise Cloud Management serverless environment. The engineer will work with a creative team to shape the future of logistics and data management, driving technology into projects. Key responsibilities include software engineering functions, supporting technical innovation and strategy, developing technical solutions, and engaging with stakeholders to explain technical capabilities and benefits. The ideal candidate will have a Master's Degree and 2-6 years of experience in a Science, Engineering, or Technology field, or a Bachelor's Degree and 4-8 years of experience. Preferred qualifications include experience with AWS DevOps, Python, React, and Full Stack Development.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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