Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior ADABAS Database Administrator

Company: Ensono

Location: Remote

Posted Jan 24, 2025

The job posting is for a Mainframe Database position at Ensono, requiring a Bachelor's degree and 8+ years of experience in Software AG ADABAS/Natural. The role involves database software upgrades, administration, tuning, and maintenance, including problem-solving with vendors, disaster recovery, and 24x7 on-call support. The ideal candidate should have extensive experience in ADABAS database administration, performance tuning, and security, along with strong communication and teamwork skills. Ensono values work-life balance, offering remote work options, unlimited PTO, and comprehensive benefits.

Advisory Solution Consultant - ITAM

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and the ability to travel as necessary. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Remote Inside Sales Representative

Company: Liberty Mutual Insurance

Location: Pensacola, FL / Remote

Posted Jan 24, 2025

Liberty Mutual is offering a Remote Inside Sales Agent position in Florida, with a starting base salary of $45K and potential earnings of $55K-$75K through base salary and commission. The role involves handling inbound calls and warm leads, consulting with customers on insurance needs, and converting sales leads into policyholders. The company provides paid training, licensing, and comprehensive medical benefits from day one. Top performers can earn up to $85k+. Qualifications include 2-3 years of sales experience, strong interpersonal and persuasion skills, and a Property & Casualty Insurance license. Liberty Mutual fosters a diverse, equitable, and inclusive workplace.

Manager, Sales Engineering - Mid-Market

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Sales Engineering Manager for its Mainland Mid-market business. The role involves hiring, developing, and leading a high-performing team, managing performance, and working closely with sales, product, support, and customer success teams. The ideal candidate should have a B.S. degree in Computer Science or similar, 2+ years of sales engineering management experience, and expertise in IoT, Networking/Security, SaaS, Cloud Technologies, or Physical Security. The role requires travel up to 40% of the time and is located in the UK or Midland (France, Germany, Netherlands). Samsara offers a competitive total compensation package and a flexible working model.

Senior Security Software Engineer

Company: DigitalOcean

Location: Canada / Remote

Posted Jan 24, 2025

Senior Customer Operations Analyst

Company: Sumo Logic

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Lead Data Scientist

Company: Allstate

Location: Remote

Posted Jan 24, 2025

Allstate is seeking a data-driven solutions leader to develop end-to-end machine learning systems, focusing on cloud performance, observability, and security. The ideal candidate will have experience in building and optimizing cloud-based ML systems, with proficiency in at least one major cloud provider. They should be familiar with modern data science tools and libraries, and have a Masters Degree with 5+ years of experience. Key responsibilities include identifying efficient tools and techniques, developing data sources to solve business problems, and mentoring team members. The role involves collaborating across teams, establishing best practices, and driving the development and deployment of ML solutions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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