Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Engagement Mgr

Company: ServiceNow

Location: São Paulo, Brazil / Remote

Posted Jan 24, 2025

R&D Verification Engineer II - Remote

Company: Ansys

Location: Vancouver, Canada / Remote

Posted Jan 24, 2025

Ansys is seeking a R&D Verification Engineer II to join the Electronics, Semiconductor and Optics Business Unit (ESOBU). The role involves conducting software testing of ANSYS applications like HFSS and HFSS 3D Layout, ensuring product meets customer needs in terms of functionality and usability. The engineer will work closely with the product creation team, communicate with technical specialists, and approve product releases when quality standards are met. Minimum qualifications include a BS in Engineering or related field with at least 3 years of experience, or MS with at least 1 year of experience. Technical knowledge in high frequency principles, RF/Microwave Electronics, Antennas and RCS, Signal and Power Integrity, PCB and IC Design, EMI/EMC is required. Familiarity with Ansys HFSS and large-scale commercial software testing is preferred. Ansys values adaptability, courage, generosity, and authenticity, and is committed to diversity and inclusion.

Physical Security Enablement Manager

Company: Equinix, Inc

Location: Windsor, U.K. / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Physical Security Enablement Manager. The role involves managing security enablement projects, determining methods and processes for complex data center security issues, and leading cross-functional teams. Responsibilities include process management, project management, data center enablement, training, systems support, and design engineering. The ideal candidate will have a Bachelor's degree in a related discipline, proven years of experience, and certification with a major security system manufacturer. Equinix is committed to diversity and equal employment opportunities.

Advisory Solution Consultant - Manufacturing

Company: ServiceNow

Location: Los Angeles, CA / Remote

Posted Jan 24, 2025

The job posting is for a Solution Consultant role in the pre-sales team, supporting top Manufacturing customers in the US. The role involves spearheading technical sales, developing and presenting industry-specific solutions, and collaborating with various teams including Sales, Product Management, and Partners. The ideal candidate should have 7+ years of pre-sales solution consulting experience, proficiency with the ServiceNow platform, and territory management skills. The role offers a competitive base pay, variable/incentive compensation, and benefits. The company values inclusivity and welcomes candidates from diverse backgrounds.

Account Executive for SkyHive - APJ

Company: Cornerstone OnDemand

Location: Singapore / Remote

Posted Jan 24, 2025

The text describes a sales role at SkyHive, focusing on driving revenue growth through strategic shifts from Jobs to Skills. The role involves hunting and closing new and existing Cornerstone accounts, exceeding sales targets, and partnering with various teams to ensure client satisfaction. The ideal candidate should have 5+ years of enterprise sales experience, fluency in English, and preferably additional languages. An HR tech or data solution background is required, along with a proven track record in selling to VP and C-level executives.

Technical Solutions Specialist- Autodesk Construction Cloud (ACC)

Company: M2 Technologies

Location: Remote

Posted Jan 24, 2025

Symetri, formerly Microdesk, is seeking a Construction Technology Specialist to join their team. The role involves introducing Autodesk Construction Cloud (ACC) technologies, design software, and other Symetri products to prospective and existing accounts. The specialist will play a pivotal role in transforming how construction firms plan, design, and deliver projects. Responsibilities include preparing and delivering customer-facing software demonstrations, aligning with customers' intended business outcomes, and spanning the entire project lifecycle. Beyond pre-sales, the role involves post-sales execution, including scoping, training, implementation, and mentoring services. The position offers the opportunity to work on innovative projects and contribute to the success of the construction industry's digital transformation.

Senior Technical Training Instructor

Company: Autodesk

Location: Dublin, Ireland / Remote

Posted Jan 24, 2025

Strategic Account Manager - West Coast

Company: Matillion

Location: Remote

Posted Jan 24, 2025

Matillion, a Data Productivity Cloud, seeks a Strategic Account Manager with 10+ years of strategic sales experience, preferably in Data and Analytics, SaaS, or enterprise software. The role involves developing and growing relationships with Matillion's most strategic and high-value customers, driving revenue growth, and delivering exceptional customer outcomes. The ideal candidate should have expertise in navigating complex accounts, managing large enterprise contracts, and leading the full customer lifecycle. Matillion offers competitive compensation, a collaborative culture, and a range of benefits including company equity, health insurance, and flexible working. The company is committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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