Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

AHB National Accounts Senior Expert- Georgia Remote

Company: Allstate

Location: Chattanooga, TN / Remote

Posted Jan 23, 2025

SSA Healthcare Research Analyst Contractor

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

FrontierView is seeking an SSA Healthcare Research Analyst to support their practice in South Africa, Kenya, and Nigeria. The analyst will construct insights on economic and policy developments impacting healthcare in the region. This role offers unique exposure to the intersection of politics, economics, business, and industry analysis. The analyst will track changes in healthcare policy, write research deliverables, and present to senior executives. A top-tier degree or relevant experience in economics, public health, business, international relations, or regional studies is required. Excellent English communication skills and understanding of SSA markets are essential. Fluency in Afrikaans or Swahili is a plus.

Enterprise Architect

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Kyndryl is seeking an innovative Enterprise Architect to join their team. The role involves working with global companies to align their business needs with IT strategy, using architectural models and views. The ideal candidate should have 5+ years of Enterprise Architecture experience, 10+ years of Solution Architecture background, strong commercial acumen, and knowledge of TOGAF or Zachman framework. They should be able to communicate effectively, influence customers, and have a growth mindset. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

Software Engineer (L2)

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Field Service Engineer III, Bioprocess (North East)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a dedicated Service Engineer to repair, install, and update hardware and automation products. The role involves providing services like installation, training, maintenance, and compliance. The engineer will also work on commissioning and qualification of equipment, and develop positive relationships with customers. The ideal candidate should have a technical degree, experience in cell culture, fluorescence microscopy, and flow cytometry, and strong communication skills. The company offers a competitive salary, comprehensive benefits, and opportunities for career growth.

R&D Engineer II - Deep Learning in Quantum

Company: Ansys

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Ansys, a leading company in simulation software, is seeking an R&D Engineer II. The role involves researching and prototyping deep learning tools to improve quantum algorithms, building datasets, collaborating with product engineering teams, and publishing research outcomes. The ideal candidate should have a BS in Engineering or related field, experience with deep learning or QMLs, and expertise in C++ or Python. A Master's or PhD with software development and generative AI experience is preferred. Ansys values innovation, integrity, and employee success, fostering a diverse and inclusive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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