Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Manager, Global Customer References

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 23, 2025

Engineer III, Field Service

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Field Service Engineer III to work remotely in Northern Ireland and the Republic of Ireland. The role involves providing excellent customer support in hospitals and private labs, performing maintenance, repair, and installation tasks, and adhering to safety protocols. The ideal candidate should have at least 5 years of field service experience, a background in electronics or biomedical engineering, and strong communication skills. The company offers a fully remote position with a company car, competitive compensation, and opportunities for professional growth.

Software Engineer II

Company: Duck Creek Technologies

Location: Remote

Posted Jan 23, 2025

Duck Creek Technologies is a leading provider of intelligent solutions for the property and casualty insurance industry. They offer modern SaaS solutions that enable insurers to run agile, intelligent, and evergreen operations. The company values authenticity, purpose, and transparency, and is committed to transforming the insurance industry. They are seeking a candidate with deep experience in .NET technologies, RESTful APIs, and cloud-native application development. The role involves working on the Duck Creek Claims product, architecting, designing, and coding on .NET and related technologies.

Quality Engineer II

Company: AppFolio

Location: Remote

Posted Jan 23, 2025

Sr. ServiceNow UI Developer (5623)

Company: MetroStar

Location: Remote

Posted Jan 23, 2025

MetroStar Systems is seeking a ServiceNow UI Developer with active Secret clearance and at least 5 years of ServiceNow Development experience. The ideal candidate will work with stakeholders to identify and develop custom ServiceNow solutions, collaborate with business and technology partners, and facilitate the rollout of new applications. MetroStar values its people and offers a generous benefits package, professional growth opportunities, and a diverse and inclusive culture.

Strategic Account Director - APAC

Company: Coupa

Location: Singapore / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of global spend data. The company values innovation, collaboration, and transparency, providing opportunities for global impact. As a Strategic Account Director, one can significantly influence the organization by driving account expansion, engaging with C-level executives, and creating comprehensive account plans. Coupa celebrates diversity and is an equal-opportunity employer.

Vice President, Customer Success & Enablement

Company: DISCO

Location: Remote

Posted Jan 23, 2025

The Vice President Customer Success will play a pivotal role in DISCO's mission to revolutionize the legal technology landscape. This role involves developing and executing a customer success strategy, leading high-performing teams, driving customer outcomes, optimizing processes and tools, collaborating cross-functionally, representing the customer voice, and monitoring and reporting success metrics. The ideal candidate should have 10+ years of experience in customer success or related roles, with at least 5 years in a leadership position. Familiarity with the legal industry and a strategic visionary mindset are highly desirable. DISCO offers a competitive salary, benefits, flexible PTO, and growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages