Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Developer Evangelist, Ecosystem

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Developer Evangelist, Ecosystem to partner with enterprise developers and create innovative Twilio-powered solutions. The role involves planning and hosting events, presenting on Twilio products, and collaborating with global teams. The ideal candidate should have proficiency in multiple programming languages, over 5 years of experience in writing production code, and strong empathy for developers. They should also have experience in cross-functional collaboration, problem-solving, and storytelling. The role is remote-based in India with approximately 20% travel.

Group Insurance Premier Sales Executive Iowa

Company: Prudential Financial

Location: Dubuque, IA / Remote

Posted Jan 23, 2025

Prudential's Group Insurance Distribution organization is seeking a strategic Premier Sales Executive for their GI Distribution Premier Accounts team. The role involves evaluating and quoting on Premier Account cases, building relationships with key producers and consultants, and negotiating the best pricing. The ideal candidate should have demonstrated success in selling financial or health insurance, understanding of underwriting concepts, and strong relationship-building skills. The company offers competitive compensation, benefits, and opportunities for professional development.

Software Engineer (New Grad) - US

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking early-in-career Software Engineers to join various engineering teams. The role involves designing and developing features across a broad surface area, tackling challenges from data structures to data analytics. Samsara is excited to help digitally transform industries like agriculture, construction, and transportation. As a Software Engineer, you'll have the autonomy and support to make an impact as the company builds for the long term. The ideal candidate wants to solve challenging problems, build with the best, and champion Samsara's values.

Senior ServiceNow Engineer - AI/ML

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Software Engineer specializing in the ServiceNow Platform and AI/ML. The role involves collaborating with senior developers and data scientists to design, develop, and deploy cutting-edge AI/ML models. The ideal candidate should have 5+ years of overall technical experience, proficiency in JavaScript, HTML, and CSS, and hands-on experience in the ServiceNow Platform. The position offers an opportunity to work with talented peers, cutting-edge technologies, and have a direct impact on products that empower users.

Machine Learning Engineer

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Machine Learning Engineer with a strong background in Data Engineering and Machine Learning to join their Efficiency Engineering team. The role involves developing and deploying AI/ML models, collaborating across teams, utilizing an advanced technical stack, and integrating enterprise data sources. The successful candidate will work on groundbreaking projects, collaborate with talented professionals, and have the support to innovate and excel. The role is remote but not eligible for hiring in CA, CT, NJ, NY, PA, WA. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and retirement savings program.

Competition Legal Counsel

Company: ServiceNow

Location: Dublin, Ireland / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a motivated Competition Law specialist to join their growing team in Dublin. The role involves driving global competition law interpretation, developing the company's competition law practice, and supporting key legal projects. The ideal candidate should have an Irish, U.K., or European law degree, 3+ years of relevant experience, and broad experience in EU competition law matters. They should also have experience working with technology companies, understanding technical issues, and engaging with regulators. Excellent communication skills are essential.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Birmingham, United Kingdom / Remote

Posted Jan 23, 2025

Lead Digital Business Analyst

Company: Glossier

Location: Remote

Posted Jan 23, 2025

Glossier, a people-powered beauty ecosystem, is seeking a Lead Digital Business Analyst with experience in retail and/or eCommerce marketing and merchandising. The ideal candidate will have a broad skill set including strong analytical horsepower, excellent business judgment, and a passion for data-driven analytics. The role involves building out a current picture of shopping funnel and site journeys, collaborating with various teams to drive business performance, and designing, executing, and analyzing A/B tests. Over 12 months, the analyst will develop new metrics, monitor site funnel metrics, and partner with the eComm team to drive the testing roadmap.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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