Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Sr. Oversight Director, General Medicine/Cardiovascular Team - West Coast Region Required

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Sr. Director, Project Management for their Oversight Team in the North America region. The role is remote-based and involves strategic indication or client-specific portfolio management within a Therapeutic Unit. The ideal candidate should have a Bachelor's degree or equivalent, 5+ years of management experience, and comprehensive therapeutic area knowledge. Key responsibilities include navigating project delivery, financial negotiations, and risk management, as well as developing business growth strategies. The company values health and wellbeing, offering a comprehensive Total Rewards package including medical, dental, and vision plans, retirement savings programs, and paid time off.

Technical Applications Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Technical Support Product Specialist. The role involves providing product consultation, collaborating with inter-functional teams, and supporting customers with products like Prima PRO, APIX, and SOLA iQ. The successful candidate will represent the company in a positive manner, build strong customer relationships, and resolve technical inquiries. Extensive onboarding training is provided, along with growth opportunities. The ideal candidate should have a technical degree or equivalent experience, excellent communication skills, and the ability to travel up to 10% of the time. Benefits include 401k, healthcare, and more.

District Manager, OnStar & Loyalty - Indianapolis, IN

Company: General Motors

Location: Remote

Posted Jan 23, 2025

The District Manager, OnStar & Loyalty position at General Motors involves engaging dealers through regular contacts and business reviews. The role requires building relationships with dealer partners to promote, support, and coach staff on GM software and subscriptions. The candidate will be responsible for in-dealership training, driving adoption and sales of products like GM Rewards, My GM Rewards Credit Card, OnStar safety services, and over-the-air upgrades. The position requires extensive travel, with 60-70% of time spent on the road. General Motors offers a home-based employment with daily travel to dealerships, a bonus incentive program, and a company-issued vehicle. The role demands strong communication skills, tech-savviness, and the ability to work in various time zones, including weekends and holidays.

Senior Site Reliability Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Senior Technical Consultant - ITOM

Company: ServiceNow

Location: Puteaux, France / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM). The role involves delivering ServiceNow solutions, configuring the platform, leading technical aspects of project delivery, and designing ITOM solutions. The ideal candidate should have a solid understanding of ITIL Model, experience with cloud platforms, scripting languages, and monitoring tools. They should also possess strong system administration skills, networking expertise, and excellent communication skills. The role offers opportunities for collaboration, innovation, and continuous improvement, with potential for up to 50% annual travel.

Advisory Solution Consultant

Company: ServiceNow

Location: Vienna, VA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an Advisory Solution Consultant for Strategic HCLS Accounts. The role involves assisting sales personnel in qualifying enterprise customer needs, providing technical advisory, and conducting product demonstrations. The ideal candidate should have 7+ years of pre-sales solution consulting experience, strong ITSM & ITOM experience, and a deep understanding of web technology. The position offers a competitive base pay, variable/incentive compensation, and benefits.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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