Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Account Director, New Business - West

Company: Coupa

Location: Emeryville, CA / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers an innovative AI solution driven by trillions of dollars of global spend data. The company values collaboration and transparency, providing opportunities for employees to make a global impact. As an Enterprise Account Director, one would drive growth by prospecting and closing deals with large strategic accounts, positioning Coupa as the preferred partner for business challenges. The role requires a proven track record in SAAS B2B software sales, particularly at the enterprise level, and the ability to sell business value to C-level executives.

Site Manager (Bauleiter für Wasserkraftwerke)

Company: GE Vernova

Location: Vienna, Austria / Remote

Posted Jan 23, 2025

Software Support Engineer

Company: GE Vernova

Location: Kongsberg, Norway / Remote

Posted Jan 23, 2025

The company is seeking a Software Support Engineer specializing in Electrical Transmission Network Management Systems. The role involves ensuring customer success and growth, resolving software issues, collaborating with colleagues, and advocating for customers. Required qualifications include advanced experience in digital implementation services, support, debugging, and expertise in Power systems. The job involves investigating and resolving software issues, developing a foundational understanding of the professional discipline, and collaborating with colleagues. Proficiency in C++ and English is required, with fluency in Norwegian being highly valued. The company is an Equal Opportunity Employer offering a comprehensive rewards package.

Director of Sales

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sales Director to build a team and drive new business sales growth. The role involves creating and executing sales strategies, recruiting and coaching team members, managing forecasts and pipelines, and engaging in C-level meetings. The ideal candidate will have extensive sales experience, strong strategic thinking, and the ability to build long-term relationships. ServiceNow offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

PGIM Real Estate - RFP Associate (Hybrid/Remote)

Company: Prudential Financial

Location: Newark, NJ / Remote

Posted Jan 23, 2025

PGIM, the Global Asset Management business of Prudential, is seeking a determined professional for the Diligence / RFP team within the Global Investor Services group. The role involves marketing the platform to institutional investors and consultants, managing financial services diligence inquiries, crafting compelling RFP responses, and coordinating with various internal teams. The ideal candidate should have 2+ years of experience in formal proposals, technical writing, and investment acumen. Knowledge of Qvidian or other RFP database software, and experience in Private Credit &/or Private Real Estate (Equity/Debt) market, is preferred. PGIM offers competitive compensation, benefits, and a culture that values diversity and collaboration.

Regional Supervisor - Unity Lab Services

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a candidate for a leadership role in Southern California, specifically in North San Diego County and Orange County. The role involves supervising a team of customer multi-site personnel, managing service offerings such as order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, and media/reagent preparation. The candidate will also be responsible for employee lifecycle management, delivering on contractual scope of work, and driving process improvement culture. The position requires 4+ years of experience in managed services in a laboratory setting, GxP Experience, and knowledge of OSHA General Industry requirements. The company offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Sr. Business Intelligence Analyst

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Estagiário de Governança de TI

Company: Equinix, Inc

Location: Rio de Janeiro, Brazil / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Trainee in TIA Governance. The role involves assisting global teams in analyzing, documenting, and improving ITSM processes, aligning them with frameworks like ITIL. The candidate will support process modeling and automation, ensure documentation aligns with global best practices and compliance needs, participate in international meetings, and prepare reports for global stakeholders. Equinix values diversity and offers opportunities for growth and learning. The ideal candidate should be a recent graduate from a relevant field, available for a 30-hour weekly hybrid internship, and proficient in English.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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