Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Assoc Feasibility Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is offering a home-based position for a PPD Associate Feasibility Manager. The role involves leading feasibility studies, collaborating on site list development, ensuring data accuracy, managing project status, and developing budgets. The ideal candidate should have a Bachelor's degree, relevant experience, strong analytical and project management skills, and excellent communication abilities. The company provides competitive remuneration, healthcare benefits, and opportunities for career growth in an innovative environment.

Channel Systems Engineer- Cortex

Company: Palo Alto Networks

Location: Remote

Posted Jan 22, 2025

Palo Alto Networks is seeking a National Channel Systems Engineer with a BSCS or equivalent and 6+ years of experience in PreSales Systems Engineering or Solution Consultant roles. The role involves presenting Palo Alto Networks' Next Generation security platform to strategic channel partners, providing technical enablement and training, and strategically positioning the company's solutions with other technologies sold by partners. The ideal candidate should have presales experience handling commercial customers and partners, techno-commercial presales experience in network security solutions, and strong communication and presentation skills. German language skills at C1 level are required. The company values innovation, collaboration, and diversity, and offers development and personal wellbeing programs to support employees.

Service Specialist

Company: GE Vernova

Location: Gurgaon, India / Remote

Posted Jan 22, 2025

The Services Specialist role at GE Power Conversion Chennai is an opportunity for a technically-oriented individual to support customers globally through commissioning, maintaining, and servicing state-of-the-art Power Conversion products. The role involves frequent travel, on-site installation, preventive maintenance, and repair of various systems. The ideal candidate should have a degree in Electrical Engineering, 2-5 years of relevant experience, and strong technical and communication skills. They should be able to work independently, solve problems, and maintain a strong safety mindset.

Wind Hub Technician - IL 2 (Sciota, IL Area)

Company: GE Vernova

Location: Peoria, IL / Remote

Posted Jan 22, 2025

GE's Onshore Wind Power is expanding rapidly, necessitating the hiring of skilled Wind Technicians. The role involves maintaining turbine operations, performing maintenance, troubleshooting complex issues, and collaborating with site leadership. Essential qualifications include a high school diploma, minimum 1-2 years of relevant experience, and the ability to work in various environments. GE Vernova offers professional development, challenging careers, and competitive compensation.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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