Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

AWS Alliance Manager

Company: Graylog, Inc

Location: USA

Posted Jan 30, 2025

Graylog, a renowned centralized log management and Security Information Event Management (SIEM) provider, is seeking an AWS Alliance Manager. The role involves driving growth within the AWS ecosystem, building strategic relationships with AWS and its partner network, and increasing customer adoption. The ideal candidate should have extensive experience in partner sales alliances or business development roles in the cybersecurity industry, thorough knowledge of AWS services and sales processes, and a proven track record of achieving revenue targets through partner ecosystems. The position offers opportunities for professional growth, choice of the latest equipment, and a monthly allowance to support commute costs and work-from-home environment.

Senior Manager Communications

Company: Affirm

Location: USA

Posted Jan 30, 2025

Affirm is seeking a highly talented, results-oriented communications professional to join their team. The ideal candidate should be a self-starter, persuasive storyteller, critical thinker, and problem solver. They should have excellent writing skills, be highly organized, and detail-oriented. The role involves partnering with other communications experts, marketers, and cross-functional teams to advance Affirm's mission and business objectives through creative storytelling. The candidate will develop and execute communications strategies, manage complex issues, coach executives, build and manage media relationships, and measure the impact of communications initiatives. The position can be based in New York or San Francisco, with flexibility for remote work. The ideal candidate should have 10+ years of PR/communications experience, proven experience in driving high-impact results, exceptional writing skills, a collaborative mindset, excellent project management skills, and a data-driven approach to communications.

M&A Deals, Reporter

Company: Axios

Location: USA

Posted Jan 29, 2025

Axios Pro Deals, a thriving media organization, is hiring an M&A Reporter to join their team of journalists. The ideal candidate should be highly skilled in M&A, have exceptional writing abilities, and be comfortable on TV, radio, and podcasts. The role offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.

Manager - Solutions Engineering

Company: Saviynt

Location: USA

Posted Jan 30, 2025

Saviynt is a high-growth Platform as a Service company specializing in Identity Authority to secure and empower the modern workplace. The Manager Solutions Engineering role involves growing the Solutions Engineering team, selling integrated Access Governance and Cloud Security solutions, and providing expert knowledge to customers. The ideal candidate should have 8+ years of experience in Cloud Security or Identity and Access Management, strong communication skills, and the ability to work independently and collaboratively. Saviynt offers a positive work environment with growth opportunities and is an equal opportunity employer.

Senior Representative - Risk Operations

Company: Taskrabbit

Location: USA

Posted Jan 30, 2025

The role of a Senior Representative in Risk Operations at Taskrabbit involves executing robust strategies to detect, prevent, and mitigate fraud and risk incidents. The primary focus is on ensuring a secure and trustworthy environment for all stakeholders, including clients, Taskers, and internal employees. The individual will take the lead in implementing and executing fraud prevention strategies, keeping the customer experience at the forefront. They will leverage data to drive decision-making, identify emerging trends, and execute solutions with a customer-centric approach. The role requires a minimum of 1 year of execution-focused experience in fraud and risk mitigation, exceptional problem-solving skills, a strong sense of ownership, empathetic communication skills, and a detail-oriented mindset.

Trust Investigation Lead

Company: Airbnb

Location: USA

Posted Jan 30, 2025

The Trust Investigations team at Airbnb is seeking a seasoned professional with 8+ years of experience in customer operations, trust, and safety. The role involves managing a team of specialists, overseeing high-risk cases, driving continuous improvements, and ensuring operational excellence. The ideal candidate should have a proven track record in team performance, experience in handling high-risk cases, strong communication skills, and proficiency in data analysis tools. The position is remote-eligible, but the candidate must live in a state where Airbnb Inc has a registered entity. Airbnb is committed to fostering a diverse and inclusive work environment.

Senior Regulatory Affairs Strategist

Company: ClinChoice

Location: USA

Posted Jan 30, 2025

ClinChoice, a global full-service CRO, is seeking a Director of Pharmacovigilance for a permanent FTE position. The role involves coordinating regulatory compliance functions, managing drug listing data, and ensuring compliance with NDA and BLA requirements. The ideal candidate should have a science degree, 5+ years of relevant experience, and strong communication and analytical skills. ClinChoice, with over 28 years of experience, is committed to accelerating the development and commercialization of innovative drugs and devices, fostering a collaborative and quality-focused culture.

Customer Success Manager

Company: Fullpath

Location: USA

Posted Jan 30, 2025

The company is seeking a highly skilled Customer Success Manager to join their team. The role involves building relationships with clients, collaborating with a diverse team, and ensuring exceptional service. Responsibilities include executing a framework for ROI communication, analyzing customer performance, and influencing customer lifetime value. Requirements include 2+ years of B2B SaaS experience, digital marketing knowledge, data analysis skills, CRM experience, and strong communication abilities. The position offers competitive compensation, flexible hours, and opportunities for growth in a fast-paced startup environment.

Real Estate Account Executive

Company: Truehold

Location: USA

Posted Jan 29, 2025

Truehold is a leading provider of residential sale-leasebacks, helping homeowners unlock their equity without debt or moving. The company is rapidly expanding, operating in over 20 cities and completing 2000+ transactions. Truehold's team of real estate experts delivers exceptional service, focusing on clear communication and unwavering support. Employees are encouraged to build strong relationships, learn the product, and serve as brand ambassadors. The company offers a collaborative culture, competitive benefits, and flexible work arrangements.

SR Delivery Manager Technical Support

Company: Rackspace

Location: USA

Posted Jan 29, 2025

Rackspace is excited to announce a new partnership and the need to hire a Senior Delivery Manager of Technical Support. This individual will lead a team in designing and migrating a client's infrastructure into Rackspace Data Centers. Key responsibilities include managing customer retention, leading large infrastructure operations, and developing strategies for service delivery improvements. The ideal candidate should have a Bachelor's degree, preferably in a related field, and at least 7 years of relevant work experience, including direct people management and experience in the healthcare industry. The role is remote, with a preference for candidates living in the West Coast or Texas, and offers a competitive salary range.

Software Engineer - Accounts

Company: Vercel

Location: USA

Posted Jan 30, 2025

Vercel is seeking a Software Engineer specializing in Account Lifecycle and Access Management (IAM). The role involves designing, building, and maintaining scalable, high-performance systems using JavaScript, TypeScript, Node.js, SQL, and NoSQL cloud-native databases on AWS. The ideal candidate will have 3+ years of experience with IAM architectures and cloud computing solutions, preferably AWS. Proficiency in TypeScript, JavaScript, React, and Node.js is required, along with strong knowledge of security architecture and web protocols. The role offers competitive compensation, inclusive healthcare, opportunities for learning and growth, flexible time off, and remote work options. Vercel is committed to fostering an inclusive community and does not discriminate based on various characteristics.

Senior Marketing Operations Manager

Company: Twilio

Location: USA

Posted Jan 29, 2025

Twilio is seeking a Senior Marketing Operations Manager to join their team. The role involves architecting and managing systems and processes that support the handoff of leads between Marketing and Sales. Responsibilities include owning the Lead Factory, implementing lead scoring, managing lead routing and flow, documenting processes, integrating technologies, and optimizing the marketing technology stack. The ideal candidate should have 8+ years of Marketing Operations experience, a deep technical understanding of Marketo, and experience with the marketing tech stack including CRM, Salesforce, and enrichment tools. The role is remote-based in the United States, excluding California, Connecticut, New York, New Jersey, Pennsylvania, and Washington.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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