Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Manager - Data Engineer

Company: Nutrafol

Location: USA

Posted Jan 30, 2025

The role involves making data-driven decisions, developing new datasets, and enhancing existing databases. The ideal candidate should be detail-oriented, able to connect data across multiple business views, and enjoy using data for visualizations and personalized marketing campaigns. They will be a key member of the data engineering team, gathering data to understand customers, supply chain, and strategic partners. The role requires a high-growth mentality, strategic direction on data flow design, and working with cross-functional partners. Responsibilities include transforming business requirements into technical solutions, assisting with data schema development, and maintaining data quality. Requirements include 35 years of experience in data and analytics, familiarity with data ETL processes, strong SQL skills, expertise in Snowflake or similar data warehouse technology, experience with DBT, and proficiency in data visualization tools like Tableau. The candidate should have strong analytical skills, troubleshooting abilities, interpersonal skills, and experience in data documentation.

Director - Solutions Consulting

Company: Figma

Location: USA

Posted Jan 30, 2025

Figma is seeking a Director of Solutions Consulting to lead a global team of 22 consultants and 4 managers. The role involves building and inspiring the team, partnering with sales leadership, analyzing performance, developing core processes, acting as a technical executive, recruiting and mentoring, collaborating with product and engineering, and participating in industry events. The ideal candidate has 10+ years of experience in solutions consulting, sales engineering, or a related field, with 5+ years of direct people management experience. They should have experience with large enterprise companies, a proven track record of leading high-performing teams, and a strong understanding of the technical and competitive landscape.

Senior Product Manager

Company: UpKeep

Location: USA

Posted Jan 30, 2025

The job posting is for a Senior Product Manager to oversee the strategy and delivery of UpKeep's mobile applications on iOS and Android. The role involves driving the product roadmap, prioritizing features, working with cross-functional teams, and collaborating with various departments to ensure a cohesive user experience. The ideal candidate should have 6+ years of SaaS and mobile product management experience, proficiency in Agile methodologies, and strong communication skills.

Senior Salesforce Administrator

Company: CALSTART

Location: USA

Posted Jan 30, 2025

CALSTART, a mission-driven organization focused on transportation decarbonization and clean air, is seeking a Senior Salesforce Administrator. The role involves managing, optimizing, and enhancing the Salesforce environment to meet complex business requirements. The SSA will collaborate with various teams to develop strategic solutions, customize Salesforce, and ensure alignment with organizational policies. The position is remote with light travel requirements. CALSTART values transparency and offers competitive compensation, comprehensive benefits, and a supportive work environment.

Senior Software Engineer - Frontend

Company: AffiniPay

Location: USA

Posted Jan 30, 2025

The company is seeking a Senior Software Engineer with a focus on Frontend to modernize their MyCase product. The role involves designing and implementing scalable applications, utilizing reusable component libraries, collaborating with product teams, modernizing web applications, pioneering in Frontend technologies, establishing best practices, mentoring engineers, working closely with UX teams, supporting software deployments, driving technology initiatives, staying updated with industry trends, and having a drive for perfection in web development.

Software Engineering Manager

Company: AffiniPay

Location: USA

Posted Jan 30, 2025

The job posting is for a Software Engineering Manager role, which involves leading engineering teams, developing scalable applications, building modern frontend technologies, participating in hiring, managing engineers, ensuring high software quality, collaborating with UX, supporting deployments, communicating with stakeholders, driving technology initiatives, staying updated with industry trends, and providing technical expertise. The ideal candidate should have a BS in Computer Science, 7+ years of experience in large-scale solutions, 2+ years of team management, experience with cloud technologies, fullstack web development, Ruby on Rails, React, NodeJS, NextJS, SaaS applications, and strong teamwork and documentation skills.

Technical Due Diligence Consultant (Spanish Speaking)

Company: Crosslake Technologies LLC

Location: USA

Posted Jan 30, 2025

Crosslake is a firm that supports technology-driven changemakers by providing services such as technical due diligence, solution design, and implementation. They value service, curiosity, credibility, commitment, and creativity. Crosslake is seeking a seasoned professional with 15+ years of experience in software development roles, strong technical acumen, and the ability to work remotely. The ideal candidate should be action-oriented, willing to learn, and passionate about team development. A bachelor's degree in Computer Science or a related field is preferred but not required.

Payroll Consultant

Company: BPM LLP

Location: USA

Posted Jan 30, 2025

The text describes a job opportunity for a payroll expert with extensive experience in various payroll systems. The role involves processing payroll data, providing guidance on payroll-related matters, communicating with constituents, performing audits, staying updated on payroll legislation, and maintaining accurate records. The candidate should be a strategic thinker, proactive problem solver, and effective communicator. The company, BPM, values its employees, offers flexible work arrangements, and has a people-centered culture. The job pays between $35 and $60 per hour.

Senior Associate - Growth Marketing

Company: Ollie

Location: USA

Posted Jan 30, 2025

Ollie is a company dedicated to improving the lives of pets and their owners by providing human-grade, tailored pet food and health services. They are seeking a Senior Associate Growth to join their dynamic marketing team, responsible for managing digital advertising campaigns, optimizing performance, coordinating promotional calendars, handling asset coordination, and providing data analysis and reporting. The role is based remotely within the Northeast US and offers a competitive salary, company stake, sponsored 401k, comprehensive health coverage, unlimited vacation, paid parental leave, and a free Ollie subscription. Ollie values keeping dogs at the heart of their business, being courageous and kind, setting new standards, and making Ollie the best chapter.

2025 Summer Intern - Business Analytics

Company: Workiva

Location: USA

Posted Jan 30, 2025

The text describes a job posting for a Business Analytics Intern at Workiva. The position is expected to start in the summer of 2025, with a potential start date of May 19, 2025. The intern will work 40 hours per week, supporting customer success and improvements by reviewing and answering questions about various data. The role involves working with existing metrics, reports, and BI processes, as well as building visualization and research tooling and reporting. The ideal candidate should be pursuing a degree in statistics, math, computer science, physics, electrical engineering, or equivalent, with SQL database skills, attention to detail, and preferably R or Python programming language skills. Familiarity with cloud solutions like AWS and GCP is also preferred. Workiva offers a salary range of $40,000 - $40,000, 401k participation and match, paid sick leave, and a unique opportunity for further learning through additional internship seasons.

Project Controls Pricing Analyst

Company: Coforma

Location: USA

Posted Jan 30, 2025

Coforma is seeking a Project Controls Pricing Analyst to join their distributed team. The role involves providing business operations support, determining pricing strategy, developing accounting plans, and analyzing financial performance. The ideal candidate should have experience in project controls, pricing analysis, and accounting. Responsibilities include analyzing financial performance, modeling future potential, providing pricing and estimating analysis, developing pricing models, and conducting submission quality checks. The salary range is $117,420 to $143,170, based on the candidate's competency level. This is a US-based remote position open to applicants in select states. Coforma values inclusivity and diversity, and does not require a degree or specific work experience for this role.

NetSuite Developer

Company: Yubico

Location: USA

Posted Jan 30, 2025

Yubico, founded in 2007, is a global company specializing in security keys. Their mission is to make secure login easy and accessible for everyone. They offer freedom and flexibility to employees, with a strong focus on diversity, equity, and inclusion. Yubico's products are used by Fortune 500 companies, government agencies, and individuals worldwide. They recently went public on Nasdaq Stockholm Main Market. The company values employee wellbeing, offering comprehensive benefits and a strong company culture. They are currently seeking a NetSuite Developer to join their Business Operations Team.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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