Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Real Estate Program Manager

Company: Dropbox

Location: USA

Posted Jan 28, 2025

Dropbox is seeking a Senior Program Manager to lead and innovate across its global real estate portfolio. The role involves optimizing the company's real estate portfolio, collaborating with teammates and stakeholders, and managing property managers and landlords. The ideal candidate should have extensive experience in real estate program management, strong problem-solving skills, and proficiency in property and workplace management tools. The position requires frequent travel to the San Francisco Studio.

Social Work Care Coordinator

Company: VNS Health

Location: USA

Posted Jan 27, 2025

VNS Health is a large nonprofit home and community-based health care organization, providing comprehensive care management services across acute, home, and long-term care settings. They offer a range of benefits including referral bonuses, generous paid time off, health insurance, retirement savings, and professional growth opportunities. The role involves assessing and planning care for members, collaborating with interdisciplinary teams, and ensuring cost-effective outcomes. Qualifications include a Masters Degree in Social Work, case management certification, and minimum three years of social work experience.

Principal Data Engineer / Architect

Company: Scribd

Location: USA

Posted Jan 27, 2025

Scribd is seeking a data engineering expert with 7+ years of experience in data architecture, modeling, and management. The role involves leading the design and development of a robust data architecture, guiding data strategy, and establishing standards for data modeling, integration, processing, and delivery. The ideal candidate will have expertise in Scala or Python, Spark, and SQL, and experience with data lake technologies, streaming platforms, and AWS data platform services. The position offers a competitive salary range and comprehensive benefits package, including healthcare insurance, parental leave, 401k matching, tuition reimbursement, and wellness stipends. Scribd values diversity and inclusion, and the role is open to remote employees in select US and Canadian locations.

Sr Marketing Project Manager

Company: G-P

Location: USA

Posted Jan 28, 2025

The job posting is for a B2B marketing role in a SaaS company, preferably with Fintech experience. The role involves developing value propositions, creating go-to-market plans, collaborating with product teams, and ensuring marketing assets are up-to-date. The ideal candidate should have a Bachelor's degree, at least 4 years of B2B marketing experience, strong analytical skills, excellent communication skills, and an entrepreneurial spirit. The annual salary range is $113,600 - $142,000 plus variable compensation.

Experienced True Crime Scriptwriter Needed for Media Company

Company: EWU Media LLC

Location: USA

Posted Jan 28, 2025

This is a full-time, paid remote position for talented writers with a passion for true crime storytelling. The role requires a commitment of 40 hours per week, with the option to take on additional hours. Applicants must have strong creative writing skills, impeccable grammar, and attention to detail. Prior experience in writing journalism or storytelling is required. The pay rate will depend on qualifications and experience. Applications will remain on file for ongoing recruitment.

Senior FinOps Engineer

Company: Upwork

Location: USA

Posted Jan 27, 2025

Upwork, a global work marketplace, is seeking a Senior FinOps Engineer to optimize cloud spending and foster a cost-conscious culture. The role requires 5+ years of experience in DevOps or cloud infrastructure, with at least 2+ years in FinOps and a proven track record of cost optimization. The candidate should have technical expertise in Python, AWS, and GCP, along with a deep understanding of cloud ecosystems. They should be passionate about identifying cost-saving opportunities, have strong analytical skills, and be able to collaborate effectively with cross-functional teams. Upwork is committed to diversity and inclusion, offering exceptional benefits to its employees.

Technical Account Manager - Bank Partnerships, Global Partner Engineering & Operations (PE&O)

Company: Stripe

Location: USA

Posted Jan 28, 2025

Stripe, a financial infrastructure platform for businesses, seeks a Technical Account Manager for its Global Partner Engineering and Operations team. The role involves building and maintaining relationships with financial partners, facilitating technical integrations, tracking performance, collaborating cross-functionally, managing incidents, improving operational efficiencies, providing training and support, and gathering partner feedback. The ideal candidate should have a bachelor's degree, 5+ years of experience in account management or technical project management, strong analytical skills, excellent communication abilities, and a willingness to travel. Preferred qualifications include experience in banking, ecommerce, or payments, proficiency in SQL and XML, and experience in a SaaS or cloud-based environment.

Senior Clinical Analyst

Company: Ro

Location: USA

Posted Jan 27, 2025

Ro is a patient-centric healthcare company that offers nationwide telehealth, labs, and pharmacy services. It has been recognized as a Fortune Best Workplace and is building a healthcare system that puts patients in control, providing reactive and proactive care, transparent pricing, and convenience. The company is seeking a Senior Clinical Analyst with expertise in biostatistics, statistical modeling, and big data to query electronic health record databases and apply advanced statistical methods for causal inference. The role involves creating statistical analysis plans, conducting power analyses, and collaborating with cross-functional teams. Ro offers comprehensive benefits, including health insurance, 401k, flexible PTO, and wellbeing reimbursements.

QA Automation Engineer - Forms

Company: Formstack

Location: USA

Posted Jan 27, 2025

Formstack, a remote-first company, is seeking a QA Automation Engineer to join their Forms team. The role involves collaborating with Development and Product teams to ensure high-quality releases, building and improving testing infrastructure, and creating integration tests. The ideal candidate should have 3+ years of experience in test automation, proficiency in Cypress, and experience working remotely. Formstack offers competitive benefits, including health plans, flexible PTO, and opportunities for professional growth.

Community Impact Coordinator

Company: PosiGen

Location: USA

Posted Jan 27, 2025

The Community Impact Coordinator will play a crucial role in PosiGen's efforts to strengthen community connections, support local campaigns, and drive lead generation through strategic events and partnerships. This dynamic role involves coordinating in-person and virtual events, supporting customer communications, managing creative materials, and assisting public policy advocacy initiatives. The coordinator will serve as the central event coordinator, collaborating with Sales and Community Impact Managers to plan and execute community events across markets. They will also support the onboarding and organization of affinity partners, facilitate direct outreach to partners, advocates, and customers, and assist in developing and managing communications. The role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple events and activities simultaneously. A bachelor's degree is preferred, and two years of experience in a community-based nonprofit marketing, outreach, or event planning role is highly preferred.

Director, Product and Privacy

Company: Apollo.io

Location: USA

Posted Jan 27, 2025

The role of Director of Product and Privacy at Apollo involves serving as a key leadership figure in the Legal team and broader Apollo leadership. The individual will operationalize key processes, build scalable solutions for Legal initiatives, and focus on scaling product counseling processes alongside product and engineering teams. They will be the resident expert for all things privacy and privacy compliance, managing a team of privacy and product counsel, and advising various teams on strategic objectives while complying with laws and regulations. The role is 100% remote with potential for optional travel, and the individual will report to the GC. Key responsibilities include managing a privacy compliance program, building the product and privacy counseling function, and serving as a team leader in incident response and vendor risk management.

Enterprise Account Executive

Company: Lumos

Location: USA

Posted Jan 28, 2025

Lumos is seeking a seasoned B2B SaaS sales professional with 8+ years of experience, particularly in selling to large enterprises. The ideal candidate should have a deep understanding of the MEDDPICC sales methodology and experience working with IT Security GRC or similar technical buyers. They must be able to manage the full sales cycle, generate pipelines, and excel in value-based demos. Strong communication skills, adaptability, and empathy are essential. The role offers a competitive OTE of $260,000 - $325,000, with a 50/50 split between base pay and variable earnings. Lumos values not just resume credentials, but also alignment with their company values and characteristics.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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