Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Web Analytics & Optimization Lead

Company: BHG

Location: USA

Posted Dec 17, 2024

The Web Analytics and Optimization Lead will play a crucial role in shaping the web marketing strategy by leveraging data-driven insights to optimize web performance and enhance user engagement. The ideal candidate will possess a strong understanding of web analytics tools and techniques and the ability to present findings to stakeholders compellingly.

Application Support Engineer

Company: Gemini

Location: USA

Posted Dec 17, 2024

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. They offer a wide range of crypto products and services for individuals and institutions in over 70 countries. Their mission is to unlock the next era of financial creative and personal freedom. They have a flexible hybrid work policy for employees in the US and believe it increases productivity through more in-person collaboration where possible. They are establishing themselves as the industry leading exchange for institutional trading of digital assets and are looking for a full-time Application Support Engineer to join their team.

Senior Big Data Hadoop ML Engineer (GCP)

Company: Rackspace

Location: USA

Posted Dec 17, 2024

Rackspace Technology is seeking a Senior Big Data Engineer with extensive experience in the Apache Hadoop ecosystem to work remotely in the US. The role involves developing scalable and robust code for large-scale batch processing systems, working in Java, and contributing to Machine Learning pipelines. The position requires excellent communication skills, problem-solving abilities, and proficiency in GCP for big data processing and storage. The anticipated starting pay range varies by state.

Customer Support Specialist

Company: Abridge

Location: USA

Posted Dec 17, 2024

Abridge is a healthcare technology company that uses AI to transform patient-clinician conversations into structured clinical notes in real-time with deep EMR integrations. They are committed to delivering exceptional products and services, and are looking for a Customer Support Specialist to join their rapidly growing team.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The role of a Product Operations Specialist involves working closely with teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team. The total rewards package at Mercury includes base salary, equity, stock options, and benefits. The target new hire base salary ranges for this role are $112,900 - $132,800 for US employees in specific cities, and CAD 102,700 - $120,800 for Canadian employees.

Senior Manger - Strategic and Marketplace FP&A

Company: Upwork

Location: USA

Posted Dec 17, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work last year and are looking for a Senior Manager of Strategic and Marketplace FP&A to help with financial decisions. The role involves financial forecasting, modeling, and analysis, as well as leading a team.

Staff Software Engineer, AI Products

Company: Rad AI

Location: USA

Posted Dec 17, 2024

Rad AI, a healthcare AI company, has raised $80+ million in funding, closed on series B financing with Khosla Ventures, Gradient, Google's AI fund, and ARTIS. They have formed a partnership with Google to collaborate on generative AI for healthcare. Their AI is used by over 13% of radiology groups and healthcare systems, including Kaiser Permanente and HCA Healthcare. They are recognized as one of the most promising healthcare AI companies. They are looking for a Software Engineer to join their AI product team.

Technical Engineering Manager - Money Management

Company: The Motley Fool

Location: USA

Posted Dec 17, 2024

The Technical Engineering Manager for Money Management will play a pivotal role in driving the success of the Money Management business unit and its subdivisions through strategic use of technology. The role involves collaborating with stakeholders, developing a technical strategy, managing resources, ensuring regulatory compliance, and maintaining accurate records. The manager will also participate in product development, manage vendors, and oversee testing and quality assurance. The role requires fostering a culture of delivery, managing vendor relationships, coordinating with various Fool teams, providing updates to leadership, investigating opportunities for enhancement, conducting regular check-ins with direct reports, serving as a mentor, managing team resources, and driving professional development.

Product Owner - Advanced Analytics

Company: Mindex

Location: USA

Posted Dec 17, 2024

Mindex is seeking a highly motivated Product Owner for their Advanced Analytics platform. The role involves driving the vision for smarter decisions in the K12 education sector and beyond. The candidate will work closely with engineering teams to translate complex requirements into actionable solutions and identify growth opportunities. The role requires a strategic thinker with strong communication and analytical skills.

Dir., Legal & Business Affairs

Company: Platform Science

Location: USA

Posted Dec 17, 2024

Platform Science is an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They value thoughtful actions, empathy, resiliency, and creativity. The company offers various benefits to regular full-time employees, including medical, dental, and vision insurance, short-term and long-term disability insurances, AD&D and life insurance, 401k plan, paid vacation, sick leave, holidays, and six weeks of paid parental leave. The estimated base salary for this role is between $161,086 and $240,000.

Staff - Machine Learning Engineer

Company: Twilio

Location: USA

Posted Dec 17, 2024

Twilio is seeking a Staff Machine Learning Engineer to join their Efficiency Engineering team and develop cutting-edge solutions using AI and Data Science for external and internal customers. The role offers an opportunity to work on groundbreaking projects and collaborate with talented professionals. Required skills include 6+ years of applied ML experience, experience with Python and its libraries, and familiarity with LLMs.

Senior Consultant, Data Integration and BI

Company: Mhi

Location: USA

Posted Dec 17, 2024

MyersHolum is expanding operations to India and seeking experienced Senior Consultants to play a pivotal role in the expansion of the India Practice. The role involves designing, building, and testing custom data warehouse and BI solutions using Oracle NetSuite Analytics Warehouse NSAW platform. The qualifications required include 8+ years of relevant professional experience, proficiency in data management using Oracle or other relational databases, and experience with data warehouse and data integration projects using ETL, data integration, and data pipelining tools.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages