Customer Service Jobs in USA

485,806 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Agent Onboarding Manager

Company: Real

Location: USA

Posted Nov 12, 2024

Real Broker LLC is seeking an Agent Onboarding Manager to join their Brokerage Operations department. The successful candidate will be responsible for creating a seamless process to get agents activated and set up in reZEN, and overseeing the end-to-end process.

Metasolv Developer Lead

Company: Cognizant

Location: USA

Posted Nov 11, 2024

The job posting is for a Metasolv M6 Inventory system configuration and coding position. The job requires experience in Telecom Inventory management, Voice and Internet product offerings, and Service Order Workflow management. The company offers a competitive salary range, benefits, and a discretionary annual incentive program.

Senior Content Designer

Company: Instacart

Location: USA

Posted Nov 12, 2024

Instacart is a company that is transforming the grocery industry by providing a platform for people to shop for groceries online. They are committed to delivering seamless grocery shopping experiences and are looking for a Senior Content Designer to join their team.

HVAC Equipment Account Executive

Company: Johnson Controls

Location: USA

Posted Nov 11, 2024

The text is about an opportunity to work for Johnson Controls, a global leader in smart, healthy, and sustainable buildings. The role involves selling HVAC equipment offerings to mechanical contractors, designers, consulting engineers, and owners. The position requires a deep technical understanding of York equipment and a focus on customer satisfaction and loyalty. The role also involves managing long-term customer relationships, renewable service agreements, and promoting Building Controls offerings. The company offers a competitive base salary, comprehensive benefits package, extensive product and on-the-job training, and a dedicated team environment.

Lead AI Engineer

Company: 113134

Location: USA

Posted Nov 12, 2024

The job posting is for a Lead AI Engineer position at Cast and Crew, a company that provides entertainment technology and services. The job involves designing and implementing AI-driven solutions to enhance internal operations and customer experiences.

Machine Learning Engineer

Company: NTT DATA

Location: USA

Posted Nov 11, 2024

NTT DATA is seeking a Machine Learning Engineer to join their team remotely in the United States. The role involves implementing machine learning applications, mentoring other engineers, and developing technical knowledge and skills. The company provides a range of benefits and opportunities for growth and development.

Platform Engineer

Company: Goswift

Location: USA

Posted Nov 12, 2024

Swiftly is a leading transit data platform that helps cities move more efficiently. The company is looking for an engineer to improve its software platform, which ingests real-time transit data and provides metrics and dashboards for transit agencies.

Solutions Engineer

Company: Middesk

Location: USA

Posted Nov 12, 2024

Middesk is a company that provides business identity verification solutions to financial institutions and fintechs. The role of a Solution Engineer at Middesk involves designing and implementing tailored solutions to help clients navigate complex regulatory and risk challenges.

Clinical Research Scientist

Company: Omada Health

Location: USA

Posted Nov 12, 2024

Omada Health is a virtual-first chronic care provider that nurtures lifelong health one day at a time. The company is on a mission to inspire and engage people in lifelong health, and is seeking a Clinical Research Scientist to join their team.

Senior QA Engineer

Company: Calendly

Location: USA

Posted Nov 12, 2024

Calendly is seeking a Senior QA Engineer to join their team. The ideal candidate will have extensive experience in designing and implementing comprehensive test automation strategies, as well as a proven track record of driving meaningful improvements in testing processes. The role involves leading the definition and execution of the testing strategy for complex projects, collaborating with project stakeholders, and mentoring other QA Engineers.

Customer DevOps Engineer

Company: Sayari

Location: USA

Posted Nov 12, 2024

Sayari is a counterparty and supply chain risk intelligence provider that uses open data to enhance visibility into global commercial and financial networks. The company is seeking a Customer DevOps Engineer to design and implement cloud infrastructure for its customers.

Mulesoft Developer

Company: NTT DATA

Location: USA

Posted Nov 11, 2024

NTT DATA is a global innovator of business and technology services, seeking a Mulesoft Developer to join their team in Toronto. The job involves creating reusable components, conducting workshops, and imparting technical expertise. The company is committed to inclusivity, adaptability, and forward-thinking.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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