Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

selfmotivated and driven challenging consultative and collaborative team environment deskside support of an environment composed Intel based PC and Apple workstations

Tier II Help Desk

Company: KeenLogic

Location: Washington DC

Posted Feb 03, 2025

KeenLogic is hiring a Tier II Help Desk Analyst for a full-time, onsite position in Alexandria, VA. The candidate will provide deskside support for Intel-based PCs, Apple workstations, and custom business applications. They will troubleshoot hardware and software issues, perform installations, configurations, and removals, and manage Active Directory, workstation imaging, and mobile device management. Effective communication and teamwork skills are required. Preferred qualifications include MacOS and iOS support experience and Apple Certified Mac Technician certification.

View Details Apply on BuiltIn

Privacy Risk Analyst, Privacy and Integrated Security - USDS

Company: TikTok

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst (Tomahawk Program) - Industry leading benefits

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Cloud Developer- TS/SCI Required

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst (Tomahawk Program) - Industry leading benefits

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse
staffing agency travel

Travel Nurse RN - Long Term Care - $1,900 per week

Company: Alliance Medical Staffing

Location: Washington, Iowa

Posted Feb 03, 2025

View Details Apply on healthecareers.com

Sr Business Systems Analyst (Top Secret Clearance)

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse
Manager Information Security Office ISO Consultant pragmatic and practical in understanding of risk and security collaborate and innovate with other teams

Manager, Information Security Office (ISO) Consultant

Company: Capital One

Location: Washington DC

Posted Feb 03, 2025

Capital One is seeking a Manager Information Security Office ISO Consultant with at least 4 years of experience in cybersecurity or information technology. The role involves acting as a central Information Security point of contact, coordinating proactive consulting, and securing design solutions. The ideal candidate should have a deep passion for securing modern computing platforms, strong conceptual thinking, and excellent communication skills. The position offers a competitive salary and comprehensive benefits. Capital One is an equal opportunity employer committed to diversity and inclusion.

View Details Apply on BuiltIn

Senior Systems Analyst - 126k - 175k/annually

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Data Scientist

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Systems Analyst (Tomahawk Program) **

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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