Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Key Account Manager - Government

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Maintenance Technician - Lead

Company: KETTLER

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Director, Government Affairs

Company: Mastercard

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Software Developer SME TS/SCI REQUIRED

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst (Tomahawk Program) - Industry leading benefits

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Pharmacy Technician

Company: CVS Health

Location: Fort Washington, PA

Posted Feb 03, 2025

View Details Apply on The Muse

2025 Management & Sales Training Program

Company:

Location: Fort Washington, PA

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Systems Analyst - 126k - 175k/annually

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Systems Analyst - 126k - 175k/annually

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Assistant Manager, Branch Office (Full-Time) - NMIC Suitland/Washington Navy Yard

Company: Navy Federal Credit Union

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse
industryleading innovation company elevate every life by transforming spaces into havens highperforming team who are empowered to think big learn fast and make bold decisions

Strategic Account Manager

Company: Fortune Brands Home & Security

Location: Washington DC

Posted Feb 03, 2025

Fortune Brands Innovations Inc. is seeking a Strategic Account Manager for their Moen brand. The ideal candidate will have a strong understanding of the multifamily industry and experience with large national accounts. The role involves developing and implementing sales plans, managing complex accounts, and collaborating with regional and divisional offices. The position is remote and based in Washington DC or Northern Virginia, with a base salary of $81,000 - $113,000. The company offers comprehensive benefits and a diverse, inclusive work environment.

View Details Apply on BuiltIn

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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