Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Software Engineer, Full Stack

Company: Capital One

Location: Washington DC

Posted Jan 27, 2025

Capital One is seeking a Full Stack Software Engineer with at least 3 years of experience. The role involves collaborating with Agile teams, designing and implementing technical solutions, and utilizing various programming languages and technologies. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. They are committed to diversity and inclusion, and will consider qualified applicants with a criminal history.

Lead Financial Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 27, 2025

Fannie Mae is seeking a Lead Financial Engineer to join their team. The role involves working with a team to assess and monitor credit risk on Fannie Mae's $500 billion multifamily securitization book of business. The engineer will learn and execute proprietary in-house forecasting and pricing models, analyze loan-level results, and quantitatively analyze multifamily loan terms, products, and securitizations. The ideal candidate will have a minimum of 4 years of experience, preferably with an MBA or a Master's/PhD in a relevant field, and experience developing and running financial models or analyzing large datasets. Familiarity with GSE multifamily lending business underwriting requirements and GSE multifamily securitizations structured transactions is also desired. The role offers the flexibility to make each day your own while working alongside a supportive team.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 27, 2025

Client Success Specialist

Company: Uber

Location: Washington, DC

Posted Jan 27, 2025

Tax Manager

Company: Sol Systems

Location: Washington DC

Posted Jan 27, 2025

Sol Systems, a leading solar energy firm based in Washington DC, is seeking a Tax Manager. The role involves managing tax responsibilities, providing tax guidance, planning, and strategy, and managing relationships with external tax advisors. Key responsibilities include coordinating tax returns, conducting research, ensuring compliance with federal and multistate tax activities, and identifying tax savings opportunities. The ideal candidate should have a Bachelors degree in accounting or finance, a Masters degree in Taxation preferred, CPA certification, and 7+ years of related experience. Proficiency in Microsoft Office Suite and advanced Excel skills are required. The role is full-time, based in the Washington DC office, with competitive compensation and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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