Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Regional Marketing Manager Public Sector

Company: NinjaOne

Location: Washington DC

Posted Jan 27, 2025

NinjaOne is seeking a highly skilled and motivated Public Sector Regional Marketing Manager to join their team. This role offers an exciting opportunity to drive growth in the public sector market, leveraging strategic marketing expertise to develop and execute high-impact campaigns. The successful candidate will work alongside cross-functional teams to shape and influence NinjaOne's public sector strategy, making a real impact on the company's growth trajectory. Key responsibilities include developing and executing strategic marketing plans, identifying trends and opportunities, leading cross-functional teams, building relationships with stakeholders, analyzing campaign performance, managing budgets, representing the company at industry events, collaborating with sales teams, and upholding brand consistency.

Advisor Business Analyst - Modeling & Analytics (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a business analyst for its Multi Family Credit Works application team. The role involves developing critical analytics software, interfacing with business users, and translating requirements into software requirements. The ideal candidate will have 6 years of experience in application development lifecycles, strong data analysis skills, and technical proficiency in Oracle stored procedures and advanced querying. A bachelor's degree in a relevant field is required, with an advanced degree preferred. The position offers opportunities for career growth and contributing to the future of the housing industry.

SAR Signal and Image Process Engineer (MTS/SMTS)

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 28, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, offering technical expertise and innovative solutions across satellite launch, ground, and cyber systems for defense, civil, and commercial customers. The Electronics and Sensors Division (ESD) is a world-class engineering and scientific leader in electronics and remote sensing systems. The Radar Processing and Analysis Department (RPAD) within ESD specializes in Synthetic Aperture Radar (SAR) image formation, processing, and advanced signal processing. They are seeking SAR Signal and Image Processing Engineers to join their team and contribute to high-impact projects. The role requires a Bachelor's degree in a related technical discipline, relevant radar signal and image processing experience, strong grasp of advanced mathematics, and the ability to obtain a security clearance.

Office Manager

Company: BryceTech

Location: Washington DC

Posted Jan 27, 2025

BryceTech is seeking an experienced Office Manager to support the Department of Health and Human Services Administration for Strategic Preparedness and Response Office of Head of Contracting Activity. The role involves administrative duties, technical support, calendar management, correspondence, travel coordination, and more. The ideal candidate should have a bachelor's degree, 46+ years of experience in an office manager position, and government-related BusinessManagementAdministrative experience. Preferred qualifications include experience supporting acquisition or procurement offices, Federal Managers and Senior Leadership, and strong communication, organizational, and problem-solving skills. BryceTech offers competitive benefits including a comprehensive health plan, 401k plan, and educational reimbursement program.

Linux Systems Administrator - Mid Level

Company: MAXISIQ

Location: Washington DC

Posted Jan 27, 2025

IOMAXIS dba MAXISIQ, a company specializing in Cyber RDTampE since 2006, is seeking a Linux Systems Administrator for a hybrid position in Lorton, VA. The role involves modernizing operational mission systems, designing software application upgrades, and implementing solutions. The company offers competitive benefits and supports professional development. The ideal candidate should have a degree in software development or computer science, or equivalent experience, along with 5 years of systems administration experience and familiarity with various scripts, programming languages, and operating systems.

Quality Account Manager (ITSM)

Company: Makpar

Location: Washington DC

Posted Jan 28, 2025

Makpar is a team of innovators and consultants offering services such as Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. Makpar is currently seeking a Quality Account Manager (QAM) for a hybrid position based in Washington DC. The QAM will oversee and manage a federal contract in Continual Service Improvement, Quality Control, and Data Analysis. The role requires a Bachelor's degree, 5+ years of experience in quality assurance, understanding of ServiceNow reporting, and ITIL v4 Foundation Certification. Makpar offers a great benefits package, excellent training, and career development opportunities.

Advanced Radar Signal and Image Process Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 28, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They are seeking experienced SAR Signal and Image Processing Engineers to join their team in Chantilly, VA. The role involves creating and evolving SAR image formation processors, evaluating SAR MTI maritime surveillance and electronic warfare applications, and advancing a portfolio of high-impact projects. The ideal candidate will have a Bachelor's degree in Engineering, Physics, Mathematics, or a related technical discipline, along with substantial experience in radar signal and image processing using MATLAB or Python. The position requires ability to obtain and maintain Top Secret security clearance, and US citizenship is required.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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