Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Wait Staff - Server

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse
profitable growth innovative commercial strategies cross-functional or multidisciplinary project teams

Managing Consultant (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 24, 2025

The Michael Allen Company is a healthcare management consulting firm with a 40-year track record of helping clients achieve profitable growth. They specialize in pipeline product planning, marketing and sales effectiveness, resource allocation, and growth strategy development for global healthcare firms. The firm leverages abundant industry data to find innovative commercial strategies that maximize resource efficiency and effectiveness. Senior Consultants and Managing Consultants are responsible for project oversight, execution, and delivery of consulting engagements. They work with company executives to refine client project objectives, develop problem frameworks, and lead teams in creating actionable strategies. The minimum qualifications include a Masters degree in a related field, at least five years of relevant work experience, and extensive experience with global primary market research projects, cross-functional teams, and statistical packages like SPSS or SAS.

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Senior Director, Enterprise Communications

Company: Visa

Location: Washington, DC

Posted Jan 24, 2025

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STEM Specialist - Washington D.C.: 2024-3291

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Student Worker - Functional

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

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Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Wait Staff - Server - Capital One Arena - Suites/Catering

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Risk, Governance, Reporting and Operations Analyst (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Teachers at USDA Child Development Center

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 24, 2025

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Senior Network Engineer - Cloud Infrastructure - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 24, 2025

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Industrial Security Professional

Company: Leidos

Location: Washington, DC

Posted Jan 24, 2025

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Consulting - Connected Solutions Intern - Summer 2025

Company: PwC

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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