Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Strategic Account Executive

Company: EcoVadis

Location: Washington, DC

Posted Jan 24, 2025

Security Engineer, Investigations - i3E

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Solutions Consultant

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 24, 2025

Customer Support Analyst

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 24, 2025

Corporate Paralegal

Company: SpaceX

Location: Washington, DC

Posted Jan 24, 2025

Senior Manager, Data Analysis - Anti-Money Laundering Modeling and Advanced Data Insights

Company: Capital One

Location: Washington DC

Posted Jan 24, 2025

Capital One is seeking a Senior Manager for Data Analysis in the AntiMoney Laundering Modeling and Advanced Data Insights team. The role involves planning and executing data strategy for large scale predictive models, identifying technical issues in analytical tools, adhering to enterprise data management practices, and communicating results clearly. The ideal candidate should have strong problem-solving skills, communication abilities, and leadership experience. The position offers a competitive salary and benefits package, and is eligible for performance-based incentives. Capital One is an equal opportunity employer committed to diversity and inclusion.

Director, Technical Program Management

Company: Capital One

Location: Washington DC

Posted Jan 24, 2025

Capital One is seeking a Director of Technical Program Management to lead programs that deliver on critical business goals and build large scale products and platforms. The role involves managing enterprise platform hosting billions of documents, collaborating with cross-functional teams, and defining product roadmap and future strategy. The ideal candidate should have a strong technical background, exceptional communication and collaboration skills, and experience as a TPM leader. The role requires a deep focus on execution, accountability, and results, as well as excellent cross-team collaboration skills. The minimum and maximum full-time annual salaries for this role are listed for McLean VA, Plano TX, and Richmond VA.

Identity and Access Management IGA Governance Lead

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking an IAM Role Based Access & Segregation of Duties Manager for its Global Information Security (GIS) team. The role involves leading a team responsible for Identity Governance and Administration (IGA) ecosystem, ensuring appropriate access to resources, and mitigating risks. The candidate should have extensive IAM experience, strong interpersonal skills, and expertise in various IAM vendor solutions. The position offers a competitive salary range of USD 160,000.00 - 185,100.00 per year, along with benefits and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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