Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Malware Defense Analyst

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking a mid-level candidate with malware analysis and incident response experience for a role focused on cyber security threats. The role involves responding to real-time threats, conducting static, dynamic, and behavioral analysis of malicious software, and maintaining detailed documentation. The ideal candidate should have 3-5 years of experience in threat prevention disciplines, strong investigative mindset, and ability to drive process changes. Required skills include understanding of browser exploitation techniques, familiarity with web based technologies, experience with Email Headers, detecting phishing threats, SIEM experience, and technical skills in maintaining a virtualized sandbox environment.

Housekeeper for Capital One Arena Facilities

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

Aramark is seeking a Housekeeper to maintain cleanliness of locations, ensuring guest safety and health. The role involves adhering to preventative maintenance procedures, using cleaning equipment safely, and promoting professional relationships. Past cleaning experience is preferred, along with strong communication skills and adaptability to changing demands. Aramark values professional growth and commitment to training.

Site Leader, D.C. United Summer Camps: 2024-3417

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 24, 2025

D.C. United Summer Camps is seeking a Site Leader for a five-day soccer camp for children aged 5-13. The role involves managing day-to-day operations, leading a team of coordinators and coaches, and fostering a positive, inclusive environment. The ideal candidate should have a degree in youth education or related field, extensive youth development experience, and strong leadership skills. They must also be passionate about soccer, committed to youth development, and able to ensure camper safety. The position offers a competitive hourly wage, opportunities for leadership growth, and perks like free D.C. United game tickets.

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Jan 24, 2025

DaVita is recruiting a Patient Care Technician for an outpatient dialysis center. The role involves direct patient care, technician duties, and building relationships with patients. No dialysis experience is required, and DaVita offers comprehensive benefits, training, and career advancement opportunities. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours.

District Support Pharmacist PT

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering enhanced human-centric health care. The position involves managing patient care programs, ensuring patient safety, and maintaining regulatory requirements. The ideal candidate will lead with heart, displaying empathy and compassion, and motivate their team to drive growth and improve performance. The role requires an active pharmacy license, immunization certification, and no pending felony charges or convictions for criminal offenses involving controlled substances.

Senior Director FP&A

Company: FiscalNote

Location: Washington DC

Posted Jan 24, 2025

The Sr Director of FP&A will lead all FP&A functions, creating a best-in-class financial intelligence function. This role involves developing long-term and short-term financial goals, maintaining financial systems, and driving margin and workflow improvements. The ideal candidate will have 8+ years of experience in financial modeling, advanced expertise in Salesforce, Excel, GSuite, and NetSuite, and the ability to lead cross-functional teams. The position demands strategic vision, operational expertise, and collaboration skills to achieve financial goals and scale effectively.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages