Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Junior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Program Manager

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A professional membership organization is seeking a Program Manager with a strong background in project support, business operations, and client management. The ideal candidate will partner with a division Director to oversee new business opportunities. Key responsibilities include assisting in program strategy, managing partnerships, developing project timelines, and fostering relationships with staff and leaders. Required qualifications include a Bachelor's degree, preferably a Master's, 3+ years of healthcare project management or related experience, knowledge of the US healthcare market, strong communication skills, and the ability to multitask and work well with diverse teams.

Georgetown University Food Safety Manager II

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

The Food & Occupational Safety Manager at Georgetown University's Aramark account will coordinate safety and risk programs, processes, and procedures. This role involves strategic operational support, addressing operational needs related to safety, food safety, sanitation, and environmental compliance. The position requires a Bachelor's degree in occupational health and safety, food science, or Hospitality management, along with 5-7 years of professional safety experience. The salary ranges from $75,000 to $95,000, depending on skills, qualifications, and market data. Aramark offers comprehensive benefits and a supportive work environment.

Producer (Temporary)

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Jan 24, 2025

Warner Bros. Discovery is seeking a Producer I for CNN's The Lead with Jake Tapper in Washington, DC. The ideal candidate should have 5+ years of producing experience, a background in politics, and strong editorial judgment. They must be able to pitch compelling segment ideas, communicate effectively with teams, and produce segments under tight deadlines. The role involves working onsite in CNN's Washington, DC bureau, collaborating with senior producers, and aligning with the program's mission and tone. WBD values diversity and inclusion, offering career-defining opportunities, thoughtful benefits, and tools for growth.

HVAC Technician II

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Jan 24, 2025

Maintenance Worker/Technician

Company: Coca-Cola

Location: Washington, DC

Posted Jan 24, 2025

Personal Trainer, Wisconsin Ave

Company: Equinox

Location: Washington, DC

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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