Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Sr. BISO - Cloud

Company: Bank of America

Location: Washington, DC

Posted Jan 23, 2025

Customer Success Data Architect

Company: Get Well Network

Location: Washington DC

Posted Jan 23, 2025

Get Well, now part of the SAI Group, is seeking a Data Architect for the Customer Success organization. The ideal candidate will have a strong technical background in data architecture, analytics, and visualization, combined with a deep understanding of customer success strategies. The role involves organizing, analyzing, and drawing actionable insights from client data sets to drive product utilization, improve client outcomes, and contribute to overall business growth. Responsibilities include customer data organization and structuring, data-driven insights and recommendations, customer engagement and strategy, product utilization and ROI optimization, and reporting and presentation. Requirements include 5+ years of experience in data architecture or related fields, experience with healthcare data sets, and proficiency in data tools such as SQL, Python, R, Tableau, and Power BI.

System Engineer

Company: Maxar Technologies

Location: Washington DC

Posted Jan 23, 2025

Maxar Technologies is seeking Systems Engineers with varying levels of experience to support the documentation design and deployment management of advanced intelligence capabilities in a classified environment. The successful candidate will be part of a project team responsible for designing and maintaining system architectures that integrate various components into a larger operational infrastructure. The role involves assisting in system architecture design and integration across both cloud and local environments, contributing to technical and user documentation, collaborating with other engineers, troubleshooting system outages, and supporting system deployment in hybrid architectures. The minimum requirements include a current active TSSCI clearance, a Bachelor's degree in Systems Engineering, Computer Science, or a related field, and 5+ years of experience in systems engineering. Maxar offers a comprehensive package of benefits and a competitive salary range of $108,000 - $180,000 annually in the Washington DC metropolitan area.

Sales Development Representative

Company: FiscalNote

Location: Washington, DC

Posted Jan 23, 2025

Systems Engineer

Company: Maxar Technologies

Location: Washington DC

Posted Jan 23, 2025

Maxar Technologies is seeking a Systems Engineer to join their team, supporting a fast-paced and exciting mission within the Intelligence Community. The role involves working independently and as part of a cross-functional team, providing engineering design and analysis assessments for the customer's projects. The ideal candidate should have active TSSCI security clearance, a degree in Electrical or Telecommunications Engineering, and practical RF systems knowledge. Preferred skills include an advanced degree, onsite experience, DoD/IC experience, and excellent communication skills. Maxar offers a comprehensive benefits package and competitive salary, with the base pay for this position in the Washington DC metropolitan area being $108,000 - $180,000 annually.

Assistant Compliance Counsel

Company: Crowell & Moring

Location: Washington DC

Posted Jan 23, 2025

Crowell & Moring LLP, an international law firm, is seeking an Assistant Compliance Counsel. The role involves providing legal advice on compliance matters, administering the firm's Compliance Program, and collaborating with attorneys and staff to address regulatory requirements. Key responsibilities include developing and monitoring the Compliance Program, conducting legal research, assessing existing policies, drafting trainings, assisting in audits, and staying updated on compliance best practices. The ideal candidate should have excellent communication skills, analytical abilities, and legal experience in major regulatory schemes. A Juris Doctor and a minimum of three years of legal experience are required. The firm offers a competitive compensation package and a positive, friendly culture.

Rates Coordinator

Company: Crowell & Moring

Location: Washington DC

Posted Jan 23, 2025

Crowell & Moring LLP, an international law firm, is seeking a Rates Coordinator to manage rate implementation and maintenance. The role involves collaborating with the Pricing team, configuring rates for new employee timekeepers, and assisting the Billing team with complex client billing arrangements. The ideal candidate should have experience with legal rate maintenance, clear communication skills, and proficiency in Microsoft Excel and 3E or similar account systems. The firm offers a competitive compensation package and a positive, friendly culture.

Software Engineer for Weather Systems (remote)

Company: Element 84

Location: Washington DC

Posted Jan 23, 2025

Element 84 is a woman-owned small business specializing in geospatial data processing and software development for various sectors. They are known for their cloud-based geospatial data processing, remote sensing, and Earth science systems. The company values inclusivity, diversity, and equity, and offers flexible work schedules and parental leave. They are seeking a mid-level software engineer with expertise in the Unified Forecast System (UFS) and related applications. The ideal candidate should have a strong work ethic, excellent communication skills, and experience in Agile environments. The role involves working on a small agile team, delivering UFS weather model and associated applications, and engaging with the UFS community to improve forecast skills.

System Administrator - US Citizenship & TS/SCI Required Poly Required

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is hiring a System Administrator for a position in Washington DC. The role requires an active TSSCI CI Poly clearance and extensive experience in Linux administration, integrating federal government systems with Splunk, managing complex systems, and Risk Management Framework activities. The candidate will provide onsite technical and administrative support, Tier 2 and 3 support, and serve as a key technical interface with DIA operations teams. They will also maintain and sustain cross domain capabilities, support ECDS onboarding activities, and ensure a performance rating of Green or higher for various PRSM items. Deliverables include maintaining an ECDS Inventory List, providing daily and weekly brief reports, and maintaining logs for maintenance activities, outages, and change management.

Implementation Associate

Company: Privia Health

Location: Washington DC

Posted Jan 23, 2025

Privia Health is a technology-driven national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. The Implementation Associate role involves partnering with and launching top doctors into Privia Medical Group, providing project management training and support, setting practices up for long-term success, and managing multiple projects at once. The role requires 2+ years of experience with practice management or EHR implementation and training, technical project management in a healthcare setting, and knowledge of extended medical terminology. The salary range is $65,000 to $75,000 in base pay, with an annual bonus targeted at 10%. Privia Health is committed to creating a diverse and inclusive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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