Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Benefits Officer

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Addison Group is recruiting for a Benefits Officer position in Washington, DC. The ideal candidate should be creative, analytical, and reliable. Key responsibilities include collaborating with HR on policies and strategies, managing the benefits program, ensuring compliance, and maintaining relationships with vendors. Proven experience in benefits management, strong communication skills, and HRIS proficiency are required. The role involves potential travel and working independently or collaboratively as needed.

CFO

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A temporary Chief Financial Officer position is available at HireStrategy. The role involves managing all financial activities, providing counsel to the CEO and Board of Directors, and leading the finance team. The ideal candidate should be a Certified Public Accountant with a Master's degree in finance, management, accounting, or a related field. They must have at least ten years of senior management experience, including budgeting, accounting, and reporting responsibilities. Previous experience as a CFO or Controller, especially in an international development organization, is preferred. Five years of experience with U.S. government grants and contract procurement and compliance are required. The role involves developing and managing the annual budget, implementing indirect rates, supporting new business development, and preparing financial reports. The candidate will also oversee relationships with external entities and provide support to the Finance and Audit committees of the Board of Directors.

Registered Nurse Care Manager (RN)

Company:

Location: Washington, CT

Posted Jan 23, 2025

Secondment Trade Paralegal

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Accounting Manager

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Roofing Sales $65K-200K Total Compensation!

Company:

Location: Washington, DC

Posted Jan 23, 2025

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Senior Recruiter

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A non-profit organization based in DC is looking for a Senior Recruiter to handle a surge in hiring. The ideal candidate should be innovative, passionate, and proactive, with a minimum of 4 years of full-cycle recruitment experience. Key responsibilities include full life-cycle recruitment duties, collaborating with hiring managers, sourcing candidates, and providing top-notch customer service. The role requires proficiency in Microsoft Office and an applicant tracking system, and the ability to work in a fast-paced environment.

Software Engineer, Machine Learning

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Meta is initiating a significant transformation in its business and technology, with Machine Learning Engineers playing a pivotal role. The ideal candidate should have industry experience in recommendation, classification, and optimization problems. They will lead projects, own the ML life-cycle, and collaborate with top engineers and researchers to solve complex social data and prediction problems. The role involves developing scalable classifiers, suggesting requirements, and coding deliverables. Preferred qualifications include exposure to large-scale software architecture and advanced degrees in ML.

Federal - Data Scientist

Company: Accenture

Location: Washington, DC

Posted Jan 23, 2025

Accenture Federal Services is seeking a Data Engineer to design and implement distributed, cloud-native data pipelines, storage systems, and query support. The role involves supporting next-generation defense and intelligence operations with a focus on machine learning and automation. The Data Engineer will work in an Agile development environment, identifying and mitigating risks in big data environments. Key responsibilities include applying statistics, machine learning, and analytic approaches to answer key intelligence questions, developing and refining data sets, and collaborating with software developers to implement evaluated models into production.

Federal - Data Migration Lead (3904650)

Company: Accenture Federal Services

Location: Washington, DC

Posted Jan 23, 2025

Accenture Federal Services in Chantilly, VA is seeking a Program Management Office (PMO) member to lead the migration of data from a legacy system to a replacement system. The role involves coordinating with data owners and technical experts, defining tasks, ensuring team execution, risk mitigation, documentation, and progress tracking. The company values diversity and inclusion, offering numerous training opportunities. Bonus points for Lotus Notes, ETL, data visualization, and Splunk experience.

TO24 Cyber Risk & Compliance Lead

Company: Accenture

Location: Washington, DC

Posted Jan 23, 2025

Accenture is seeking a Cybersecurity Risk and Reporting Workstream lead with 3-5 years of relevant experience. The candidate will oversee strategic oversight and direction of cybersecurity data calls and risk quantification programs, using the FAIR Model. They will guide execution of risk assessments, train on the FAIR model, and facilitate a community of practice on cybersecurity risk. The role involves creating data call templates, analyzing data call results, and facilitating the data call process for required cybersecurity data calls. Proficiency in Microsoft Excel, Security Compliance Operations, and the FAIR Risk Model is required. Advanced Excel and PowerBI skills are preferred. Security, CISSP, or other cybersecurity related certifications are also preferred.

Associate/Senior Product Manager/Product Owner (Salesforce) - BCG X

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 23, 2025

Boston Consulting Group (BCG) is seeking an experienced Product Owner for their Marketing, Sales & Pricing Practice. The ideal candidate will have 2-6 years of professional experience in industry, consulting, or function, with a strong background in strategy and planning, and hands-on experience with Salesforce and other GTM tools. The role involves leading roadmap creation, strategy, execution, and optimization for clients around digital transformation with SFDC as a platform. The candidate will be responsible for defining, executing, analyzing, and optimizing sophisticated Salesforce technical use cases, and collaborating with leadership to drive execution and implementation of identified use cases and roadmap. BCG offers a comprehensive benefits package, including zero dollar ($0) health insurance premiums for employees, spouses, and children, and generous paid time off.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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