Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Housekeeping Manager

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

The Housekeeping Manager role at Aramark involves developing and executing housekeeping solutions to meet customer needs, ensuring compliance with safety and sanitation standards, and mentoring employees. The salary ranges from $58,000.00 to $60,000.00, with additional benefits including medical, dental, vision, retirement savings plans, and paid days off. Aramark values equal employment opportunities and professional growth.

Food Service Worker Lead

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Food Prep Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

The Food Prep Worker position at Aramark involves preparing and portioning food items according to production requirements and sanitation standards. The role includes using daily worksheets and standardized recipes to cook meals, maintaining accurate food rotation, and ensuring a clean and orderly work environment. The hourly rate of pay is $22.80, and Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources. The job requires at least one year of prep work or food service experience, knowledge of food prep, proper knife handling, temperature control, and sanitation. Aramark is an equal opportunity employer, committed to providing a safe and sanitary work environment that conforms to all food safety standards and regulations.

Personal Banker - Skyland

Company: PNC

Location: Washington, DC

Posted Jan 23, 2025

Corporate Finance - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Senior Associate in Corporate Finance - Financial Engineering. The role involves collaborating on data processing and analysis using advanced tools, conducting financial analysis, and translating results for stakeholders. The ideal candidate will have 2 years of experience with relational databases, SQL, and data integration. A Bachelor's degree or equivalent is required, with additional preferences for experience with Tableau, AWS Redshift, Agile framework, and Forecasting tools. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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