Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Federal Affairs Manager

Company: Sunrun

Location: Washington, DC

Posted Jan 23, 2025

Sunrun, a leading residential solar and battery storage company, is seeking a seasoned political and policy operative for a position in Washington, D.C. The role involves managing engagement with Congress and federal government, developing and executing policy strategies, collaborating with congressional and agency staff, and advocating for critical policy objectives. The ideal candidate should have at least 5 years of public policy experience, strong relationships with Congressional offices, and a network in federal policy, conservative think tanks, or energy industry. Sunrun offers a competitive salary, benefits, and opportunities for career growth.

Java Developer & Automation Tester

Company: IBM

Location: Washington, DC

Posted Jan 23, 2025

IBM Consulting offers a career with long-term relationships and collaboration with global clients, focusing on hybrid cloud and AI. The role involves Java development and automation testing for mission-critical financial systems. The ideal candidate should have at least 5 years of experience in Java development and automation testing, with expertise in Java-based testing frameworks. This is an opportunity to work on cutting-edge projects, collaborate with cross-functional teams, and contribute to innovative solutions.

Senior Consultant, GRC, Proactive Services (Unit 42) - Remote

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 23, 2025

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation and disrupting traditional methods, valuing each team member's unique ideas. The Senior Consultant, GRC for Proactive Services role involves assisting the Governance, Risk, and Compliance team, assessing security risks, and providing recommendations to improve clients' security posture. The company offers comprehensive benefits, including flexible wellbeing programs and opportunities for professional growth. They are looking for candidates with 4+ years of experience in information security and risk assessments, knowledge of GRC tools, and a track record in strengthening client relationships.

Registered Nurse Care Manager (RN)

Company:

Location: Washington, CT

Posted Jan 23, 2025

Catering Services Supervisor - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

The job description outlines responsibilities for supervising, training, and managing a food service operation. Key duties include ensuring appropriate food quantities are prepared and served, maintaining food safety and quality, and managing employee performance. The hourly wage ranges from $23.00 to $23.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Qualifications include the ability to read, write, and understand verbal instructions, perform basic arithmetic, and maintain emotional control under stress.

Healthcare Operations Manager

Company: DaVita

Location: Washington, DC

Posted Jan 23, 2025

Software Engineer (Technical Leadership) - Machine Learning

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Meta is recruiting for a Machine Learning Engineer position, seeking candidates with industry experience in various classification and optimization problems. The role involves applying these skills to large-scale social data and prediction problems. Key responsibilities include driving team goals, communicating complex features, understanding industry trends, collaborating with leaders, identifying new opportunities, and developing scalable classifiers. The ideal candidate should have a Computer Science or related technical degree, extensive programming experience, and a proven track record in planning multi-year roadmaps. Meta offers competitive compensation and benefits, and is committed to equal employment opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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