Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Chemical, Biological, Radiological/Nuclear (R/N), and Operational Support Specialist

Company: Deloitte

Location: Washington, DC

Posted Jan 22, 2025

Deloitte's Cyber Specialists in Crisis & Resilience team seeks a candidate with experience in emergency management, public health, or CBRN-specific policy/national security work. The role involves supporting Chemical, Biological, Radiological/Nuclear (R/N), and Operational Support Specialist programs, conducting research, drafting reports, and developing training materials. The position offers an opportunity to work with a dynamic team on critical national security initiatives. Key qualifications include a minimum of 11 years of experience and a Bachelor's degree, or 9 years of experience and a Master's degree, along with a Public Trust clearance. The wage range is $107,663 to $179,438.

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Jan 22, 2025

DaVita is recruiting a Patient Care Technician for an outpatient dialysis center. The role involves direct patient care, technician duties, and building relationships with patients. No dialysis experience is required, and DaVita offers comprehensive benefits, training, and career advancement opportunities. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours.

Sales Manager

Company: Centric Business Systems, Inc.

Location: Washington DC

Posted Jan 22, 2025

UBEO Business Services, a leading provider of business technology products and services, is seeking a Sales Manager. The role involves managing a team of sales executives, driving sales strategy, attracting and retaining talent, and exceeding sales objectives. The ideal candidate should have strong leadership skills, excellent communication abilities, and a proven track record in sales. UBEO offers a competitive compensation package and an excellent benefits package, including medical, dental, vision, life insurance, and a 401K plan with match.

Travel Interventional Radiology Technologist - $2,753 per week

Company: Protouch Staffing

Location: Everett, Washington

Posted Jan 22, 2025

Protouch Staffing is offering a 13-week travel job for an Interventional Radiology Technologist in Everett, Washington. The position requires ARRT certification, BCLS, and a minimum of 2 years of experience. The IR Tech will work 40 hours per week, 10 hours a day, from 0700 to 1730. Protouch Staffing, a premier healthcare staffing agency, provides diverse staffing options and benefits including 401k, dental, referral bonuses, holiday pay, license reimbursement, life insurance, medical, and vision benefits.

B2B Engagement Marketing Manager

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

The Washington Post is hiring for an Enterprise, WP Intelligence & Professional Products Engagement Marketing Manager. The role involves leading strategic efforts to maximize engagement, drive usage, and enhance retention of B2B product consumers. The successful candidate will collaborate with cross-functional teams to design and execute comprehensive engagement strategies, utilizing data to inform and enhance digital marketing strategies. Key responsibilities include leading marketing campaigns, enhancing the customer journey, overseeing CRM strategies, and developing tailored engagement strategies for different cohorts. Requirements include a Bachelor's degree or equivalent experience, strong analytical skills, proficiency in data tracking tools, excellent project management skills, and a collaborative mindset. The Post offers competitive benefits and a salary range of $91,800.00 - $153,000.00 USD annually.

Mortgage Credit Risk and Capital Analytics Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 22, 2025

Fannie Mae is a company that empowers millions of homeowners and renters by providing opportunities in the housing industry. The Mortgage Credit Risk and Capital Analytics Advisor role is a flexible hybrid position that involves advising on the application of mathematical models, advanced tools, and financial industry knowledge to business or financial data. The role requires 6 years of experience in risk assessment, management, and statistical methods. The ideal candidate should have a degree in Economics, Finance, or Statistics, and experience with mortgage credit analytics, economic capital, and GSE regulatory capital framework. Fannie Mae is committed to fostering a diverse and inclusive workplace and offers comprehensive benefits.

Multi-Sport Program Leader - Washington D.C.: 2024-3277

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 22, 2025

Headfirst Summer Camps is seeking a Multi-Sport Program Leader to oversee, support, and coach a team of counselors. The role involves leading campers in various sports, games, and tournaments, and fostering their emotional, physical, and social development. The leader will also manage camper behavior, communicate with parents, and represent the Headfirst brand. The position requires first aid and CPR certification, ability to work in hot and outdoor environments, and commitment to a cell-phone free policy.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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