Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Collibra Solution Architect - 100% Remote (REF1739S - WOC)

Company: Citizant

Location: Washington DC

Posted Jan 21, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking an experienced data governance professional with extensive Collibra experience. The role involves providing expert guidance on the design and implementation of the Collibra platform, developing and implementing data governance frameworks, and leading cross-functional teams. The ideal candidate should have 5-7 years of experience in data governance or data management, a strong understanding of advanced data governance concepts, and experience working in an Agile environment. The position offers a competitive salary range of up to $150,000 - $160,000 yearly, excellent compensation and benefits, and opportunities for personal and professional development. US Citizenship is required, and an active Public Trust clearance or the ability to obtain one is necessary.

Jewelry Sales Consultant

Company: Brilliant Earth

Location: Washington DC

Posted Jan 21, 2025

Brilliant Earth is seeking a full-time Jewelry Consultant for their Fairfax VA showroom. The role involves guiding customers through the sales process, managing high volumes of leads, and providing personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and the ability to work collaboratively. Brilliant Earth offers competitive compensation, career growth opportunities, diverse team, lifestyle spending account, continued education, employee discounts, sales incentive programs, mental wellness perks, giving back opportunities, medical, dental, and vision insurance, 401k match, paid time off, parental leave, disability and life insurance, and pre-tax commuter benefits.

Advanced Practice Provider, Cardiac Surgery Stepdown Unit

Company: The George Washington Medical Faculty Associates

Location: Washington, District of Columbia

Posted Jan 21, 2025

The GW Medical Faculty Associates (MFA) is a not-for-profit, physician-led practice group established in 2000. It has grown to become the largest independent academic physician practice in the Washington, DC metro region, with over 500 physicians and nearly 200 APP providers. MFA physicians offer comprehensive patient care across 52 medical and surgical specialties, also serving as teachers and mentors for medical students, residents, fellows, and researchers. They maintain strong ties with The George Washington University, The George Washington University Hospital, and 12 area hospitals. The MFA's network extends to community-based practices in DC, Maryland, and Virginia. The job posting is for a Physician Assistant (PA) to perform clinical patient care services under physician supervision, including patient evaluation, history and physical examinations, prescription writing, and patient education.

Head of Child Safety Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 21, 2025

TikTok, a leading platform for short-form mobile videos, emphasizes its commitment to user safety and data security through its U.S. Data Security (USDS) division. The company's mission is to inspire creativity and bring joy, and this is reflected in its various teams, including Trust & Safety, Security & Privacy, and Engineering. A specific focus is the Child Safety Team, responsible for protecting vulnerable populations from online child sexual exploitation and abuse (CSEA). They work closely with legal, product, policy, engineering, and data teams to improve prevention and detection systems. The role of Head of Child Safety Operations involves overseeing daily operations, ensuring compliance with legal requirements, and collaborating with cross-functional teams to enhance tools and processes. TikTok values diversity, inclusion, and employee wellbeing, offering comprehensive wellbeing programs and reasonable accommodations for candidates with disabilities or other needs.

Branch Manager - Washington DC Market - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 21, 2025

Chase is seeking a Branch Manager to lead a team in providing exceptional customer service, educating clients on digital banking platforms, and fostering a strong, inclusive culture. The role involves managing branch operations, growing deposits and investments, and collaborating with various Chase departments to offer a seamless customer experience. Key responsibilities include setting the branch's tone, coaching employees, maintaining a strong risk environment, and adhering to regulatory requirements. Required qualifications include proven leadership, effective priority management, and a commitment to operational integrity. Preferred qualifications include a college degree, retail banking experience, and Chase leadership experience.

Breaking News Correspondent (Level 1 Journalist)

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 21, 2025

Reuters is hiring a Breaking News Correspondent (Level 1 Journalist) in Los Angeles or Washington, DC. The role involves covering major political and general news stories, including the U.S. presidential transition. Candidates should have strong news judgment, a proven track record of producing sharp reporting on deadline, and an interest in covering stories across politics, policy, and national affairs in the U.S. and Canada. The Breaking News Team plays a crucial role in Reuters' reporting, requiring experience and adaptability to cover a wide range of stories, from political events to natural disasters. The ideal candidate will have 5-10+ years of experience, excellent communication skills, and the ability to work under pressure. Reuters offers competitive benefits, including global career opportunities, learning and development programs, and a chance to work alongside Pulitzer Prize-winning journalists.

Associate General Counsel, Security Legal

Company: Meta

Location: Washington, DC

Posted Jan 21, 2025

Meta is seeking an Associate General Counsel to join their Central Security Legal Team. The role involves providing legal advice on data disclosure, platform safety, and integrity globally. The ideal candidate should have international criminal justice experience, a strong grasp of global regulatory landscapes, and experience with U.S. laws like the Stored Communications Act and Wiretap Act. Familiarity with EU laws, including the European General Data Protection Regulation, is also required. The role offers a competitive salary, bonus, equity, and benefits, and is part of Meta's mission to build technologies for immersive experiences beyond current digital limitations.

Staff Data Engineer ( SQL , Python , ETL , Data Pipeline , Data Modeling , GCP , Architecture ) - Remote

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is dedicated to delivering human-centric health care, guided by the purpose 'Bringing our heart to every moment of your health'. The Staff Data Engineer (People Analytics) role involves designing and managing data pipelines, ensuring data accuracy, providing technical leadership, supporting analytics, maintaining data security, and collaborating with stakeholders. The role requires 5+ years of Data Engineering experience, expertise in ETL/ELT processes, SQL, Python, Workday, and cloud platforms. Preferred qualifications include problem-solving skills, communication abilities, and experience with data visualization tools. A Bachelor's or Master's degree in relevant fields is required. The pay range is $83,430.00 - $222,480.00, with additional benefits.

Senior Property Manager

Company: Bozzuto

Location: Washington, DC

Posted Jan 21, 2025

Bozzuto is a company that values community, inclusivity, and professional growth. They seek a General Manager with 5+ years of experience in property management, hospitality, or retail. The role involves leading by example, inspiring the team, managing financial performance, and cultivating strong relationships with all stakeholders. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a supportive work environment that encourages career development and growth.

Physician - Heart Failure

Company: MultiCare Health System

Location: Tacoma, Washington

Posted Jan 21, 2025

MultiCare's Pulse Heart Institute is seeking a skilled Advanced Heart Failure specialist, preferably with Mechanical Circulatory Support expertise. The institute is renowned for its high-quality, comprehensive care and advanced cardiac therapies. It offers a competitive compensation package, excellent benefits, and opportunities for career growth and research. The team includes dedicated professionals such as Heart Failure Certified Cardiologists, LVAD Surgeon, advanced Heart Failure APPs, VAD Coordinators, and Social Workers.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 21, 2025

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth and comprehensive benefits including medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. The ideal candidate should have a high school diploma or equivalent, phlebotomy certification, and 2 years of experience. They must be fully vaccinated against COVID-19. Labcorp is an Equal Opportunity Employer committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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