Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Capital Market Transactions Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Capital Market Transactions Advisor to join their team. The role offers flexibility and the opportunity to make a meaningful impact on the future of the housing industry. The ideal candidate will have experience in financial markets, data analysis, and relationship management.

SharePoint Developer (Intermediate-Level)

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 21, 2025

Link Solutions Inc, a certified IT services provider, is seeking an Intermediate SharePoint Developer for a US Army project at Fort Detrick, MD. The role involves designing, developing, and maintaining SharePoint solutions, workflows, lists, forms, and dashboards. The candidate must be a US Citizen with Secret Clearance, and have experience with SharePoint 2013/2016, Power Automate, and web development. The position offers growth opportunities and contributes to national security. Link Solutions provides a competitive benefits package.

Public Policy Associate, Privacy

Company: Meta

Location: Washington, DC

Posted Jan 21, 2025

Meta is seeking a Policy Associate for its Legislation and Policy Development team. The role involves supporting legislative analysis, developing external materials to advance Meta's advocacy goals, and creating strategic initiatives on emerging policy issues. The ideal candidate should have a Bachelors or Law Degree, 4+ years of policy or law experience, and familiarity with data and AI policy issues. Preferred qualifications include privacy and tech policy experience, stakeholder perspective understanding, and innovative solution implementation. Meta offers competitive compensation, benefits, and opportunities for career growth in immersive technologies.

Food Operations Manager 2

Company: Sodexo

Location: Washington, DC

Posted Jan 21, 2025

Junior Asset Manager

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos is hiring for a Junior Asset Manager role to support the FTC EUSS program in Washington, DC. The role involves managing IT assets, maintaining an accurate database, and processing various documentation. Key responsibilities include shipping/receiving IT assets, data backup and recovery, and coordinating warranty processes. The ideal candidate should have 3+ years of asset management experience, familiarity with ITSM systems like ServiceNow, and excellent communication skills. A Public Trust security clearance is required. The salary range is $55K to $67K.

Security Engineer/ ISSO-Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Jan 21, 2025

Deloitte's Government and Public Services Cyber Practice (GPS Cyber Practice) offers an excellent opportunity for cyber professionals to elevate their careers. The role involves advising, implementing, and managing cyber security solutions across five verticals: Strategy, Defense and Response; Identity; Infrastructure; Data; and Application Security. The successful candidate will work with cutting-edge tools, grow both vertically and horizontally, and contribute to creating a cyber-minded culture. The position requires a Bachelor's degree, Top Secret security clearance, and at least 5 years of experience as a Security Engineer. Preferred qualifications include a degree in Information System Security or equivalent work experience.

Program Manager I, Regulatory Affairs

Company: Google

Location: Washington, DC

Posted Jan 21, 2025

Pharmacist - Clinical Advisor

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a Clinical Advisor, a pharmacist role that leverages clinical skills in a managed care environment. The role involves serving as a clinical expert, providing consulting services, delivering reports, educating clients, and updating benefit elections. Success is measured by client satisfaction and revenue growth. The ideal candidate has 3+ years of managed care pharmacist experience, an active license, strong analytical skills, and proficiency in MS Office. Preferred qualifications include PBM experience, superior writing skills, and industry knowledge. The position offers a competitive pay range, comprehensive benefits, and opportunities for growth.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

Healthcare Host/Hostess

Company: Sodexo

Location: Washington, DC

Posted Jan 21, 2025

Sodexo is seeking a Healthcare Host/Hostess for MEDSTAR WASHINGTON HOSPITAL CENTER. The role involves effectively communicating with patients, staff, and guests, delivering meal carts, aiding in meal setup, and taking inventory. The company offers a flexible work environment, training opportunities, and a comprehensive benefits package. Sodexo values diversity and inclusion, fostering an environment where all employees are respected and valued.

Lead Quantitative Modeler - Credit Risk (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Lead Quantitative Modeler - Credit Risk to lead teams in providing innovative solutions, conducting quantitative analyses, and coaching team members. The role involves utilizing data mining and statistical techniques, applying advanced skills in modeling projects, and communicating technical subject matter clearly. The ideal candidate will have 4 years of experience in quantitative finance, econometric modeling, or big data analytics using Python and SQL, and a Bachelor's degree. An advanced degree in a related field, in-depth knowledge of the mortgage industry, and experience building MBS prepayment models are desired. Fannie Mae is an Equal Opportunity Employer offering comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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