Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Information Assurance Analyst

Company: Andworx LLC

Location: Washington DC

Posted Jan 20, 2025

Andworx is seeking an Information Assurance Analyst with extensive Federal Government experience. The role involves developing and maintaining information security programs, reviewing and drafting IA policies, and ensuring compliance with DoD policies and security best practices. The ideal candidate should possess strong communication skills, relevant certifications, and US citizenship with an active DOD Secret clearance. Andworx is a collaborative team that values innovation, quality, and continuous learning.

Security Operations Center (SOC) Shift lead/Senior Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos is seeking a Security Operations Center (SOC) Shift Lead/Senior Analyst to report directly to the SOC Manager. The role involves managing the day shift, ensuring adherence to Standard Operating Procedures (SOPs), and performing Quality Control checks. The candidate must have extensive experience in incident response, cyber threats, and information security, with relevant certifications. Proficiency in Splunk and custom content creation for SIEM platforms is required. Strong technical support in Incident Response, Network Defense, and SIEM content creation is expected. The ideal candidate will also have expertise in Advanced Persistent Threats (APT) and emerging threats, with experience in malware analysis and reverse engineering.

Nurse Practitioner Family Medicine Per diem (Kadlec Clinic)

Company: Kadlec Regional Medical Center

Location: Richland, Washington

Posted Jan 21, 2025

Kadlec Family Medicine Residency is seeking a Family Medicine Nurse Practitioner for a per diem clinical position. The role offers a positive impact on patient care, contributes to the community's health and well-being, and provides a state-of-the-art facility. The compensation is between $68.00 and $80.17 per hour, and the provider will work in a growing network of primary and specialty care physicians and clinics.

Obstetrics and Gynecology physician (Swedish Medical Group)

Company: Swedish Health Services

Location: Edmonds, Washington

Posted Jan 20, 2025

Swedish Medical Group is seeking a physician to join their team in Edmonds, Washington. The position offers a healthy work/life balance, comprehensive benefits, and opportunities for growth. The organization is part of the Swedish Health System, which provides centralized system support and shared EMR. The area offers easy access to nature, cultural attractions, and urban amenities.

PeopleSoft Consultant - Senior

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 21, 2025

CoreSphere LLC is seeking a PeopleSoft Project Manager Business Analyst to join their team. The ideal candidate should have strong consulting experience with governmental agencies, be a self-starter, and have excellent leadership, communication, analytical, and customer management skills. The role is 100% remote and involves managing project priorities, driving team performance, and serving as the primary interface with the customer. Responsibilities include meeting deadlines, communicating effectively, applying HCM knowledge, providing customer support, and performing FITGap analysis. Required skills include a degree in computer science or related field, experience with PeopleSoft ERP HCM version 9.0 or higher, and functional experience with PeopleSoft HCM 9.0 or higher. Desired skills include experience with PeopleSoft Federal HCM 9.2, ERP implementation experience, web service experience, and knowledge of Identity Management within the Federal Government.

Physician Assistant Gastroenterology (Swedish Medical Group)

Company: Swedish Health Services

Location: Seattle, Washington

Posted Jan 21, 2025

The Swedish Digestive Health Institute is seeking a full-time physician assistant to join its new Gastroenterology team in Edmonds, Washington. The position offers outpatient care, growth opportunities, and a state-of-the-art facility in Seattle. Candidates with at least 1 year of experience are preferred, and the compensation package includes $132,000-$183,000 per year. Swedish Medical Group is an integrated team serving the greater Seattle area, with easy access to seven campuses and a shared EMR system.

Marketing Cloud Account Executive, Federal Civilian

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce, a leading company in AI, Data, and CRM, is seeking an experienced Sales Executive for the Marketing Cloud AE role. The ideal candidate should have 10+ years of enterprise software sales experience, preferably in marketing technology. They must be a subject matter expert in Federal Civilian Salesforce Marketing solutions, ensuring 100% customer satisfaction and retention. The role involves driving self-generated sales opportunities, meeting and exceeding sales quotas, and collaborating with the Account team to identify target accounts. Salesforce is committed to equality and diversity, offering inclusive benefits and initiatives.

PeopleSoft Project Manager

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 21, 2025

CoreSphere LLC is seeking a PeopleSoft Project Manager Business Analyst to join their team. The ideal candidate should have strong consulting experience with governmental agencies, be a self-starter, and have excellent leadership, communication, analytical, time, and customer management skills. The role is 100% remote and involves managing multiple priorities, communicating effectively, applying HCM knowledge, providing customer support, eliciting and documenting requirements, performing FITGap analysis, defining and prioritizing User Stories, developing standard life cycle documents, supporting application web service configuration, implementing complex enterprise system configurations, reviewing technical design documents, defining test scenarios, and creating test plans. Required skills include a Bachelor's degree in computer science or a related field, versed in PeopleSoft ERP HCM version 9.0 or higher, 5+ years of functional experience with PeopleSoft HCM 9.0 or higher, functional experience with HR Core Position Management, Workflow, and Self Service, strong team player skills, strong analytical and problem-solving skills, and proficiency in Microsoft Office. Nice to have skills include experience with PeopleSoft Federal HCM 9.2, ERP implementation experience, web service experience, knowledge of Identity Management within the Federal Government, experience with JIRA, and experience with Microsoft Project Project Server.

Power Platform Solutions Architect

Company: Andworx LLC

Location: Washington DC

Posted Jan 20, 2025

Andworx is recruiting Power Platform Solutions Architects to join high-performing teams, leading the development of mission-critical solutions for federal government customers. The ideal candidate should have extensive experience in developing and architecting enterprise-grade Power Platform solutions, including Power Apps, Power BI, Power Automate, and Power Platform Administration. They should also possess strong communication skills, critical thinking abilities, and a passion for learning new technologies. The role is hybrid, requiring candidates to live within a commutable distance to the Washington DC Metro area.

Power Platform Lead Developer

Company: Andworx LLC

Location: Washington DC

Posted Jan 20, 2025

Andworx is seeking a Power Platform Lead Developer to join a high-performing team of solutions developers. The role involves leading the development of mission-critical operational and prototype solutions for federal government customers, partners, and internal environments. The ideal candidate should have a background in client interaction, solutioning, data analysis, and a deep understanding of leading-edge tools and features. They should be comfortable building customer-focused applications and interacting with senior stakeholders to drive innovation and adoption. The role requires expert-level proficiency with the Microsoft Power Platform, including Power Apps, Power BI, Power Automate, Power Platform Administration, and Microsoft Dataverse. The candidate must have 5 years of experience developing and architecting enterprise-grade Power Platform solutions, experience leading and managing concurrent technical projects and teams, and the ability to rewrite and reengineer custom legacy applications to PowerApps solutions. The role is hybrid, requiring the candidate to live within a commutable distance to the Washington DC Metro area.

Per Diem Obstetrician/Gynecologist (Providence Centralia Hospital)

Company: Providence

Location: Centralia, Washington

Posted Jan 21, 2025

Providence Centralia Hospital is recruiting a Per Diem Obstetrician/Gynecologist for southeastern Washington. The role involves ER care, inpatient consults, c-sections, and general OB/GYN tasks. The hospital, known for its high-quality care and compassionate team, offers a balanced schedule and competitive compensation of $195 per hour. Centralia, a semi-rural community of 16,000, provides a mix of outdoor recreation and shopping opportunities, with affordable property and no state income tax.

Full Stack Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 21, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They offer innovative solutions for satellite launch, ground, and cyber systems for defense, civil, and commercial customers. The company is committed to an inclusive and diverse workplace. The Information Systems and Cyber Division (ISCD) combines cutting-edge technologies with cyber security expertise to deliver high-performance software systems. The Engineering Applications Department (EAD) develops tools and applications for space systems, including virtual and augmented reality. The position is full-time, based in Colorado Springs, CO or Chantilly, VA, with a hybrid work model. The role involves full-stack software development, working on software teams, building user interfaces, engaging with stakeholders, and fostering innovation. Minimum requirements include a Bachelor's degree in Computer Science, Engineering, or a related STEM field, 2 years of frontend development experience, and proficiency in C++, Java, Python, and React. The company offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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