Customer Service Jobs in Washington DC

81,789 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Teachers at City Ridge KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 12, 2025

KinderCare Learning Companies, the only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing a supportive environment and benefits such as discounted child care, medical benefits, and mental health support. They operate in over 2,000 sites across 40 states, committed to providing high-quality child care to all families, regardless of background or location.

Cyber Network Defense Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 12, 2025

Leidos is hiring for a Cyber Network Defense Analyst (CNDA) position. The role involves providing Network Operations Security Center (NOSC) support, cyber analysis, application development, and 24x7x365 support. The NOSC is responsible for monitoring, detecting, analyzing, mitigating, and responding to cyber threats. Key duties include network security monitoring, threat detection, log analysis, and incident response. The ideal candidate should have a Bachelor's Degree, 2-4 years of SOC analyst experience, and expertise in network topologies and security devices. TS/SCI clearance is required. The pay range is $67,600.00 - $122,200.00.

Catering Services Worker - Georgetown Catering

Company: Aramark

Location: Washington, DC

Posted Jan 12, 2025

The Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The role involves setting up catering and event service, transporting food and supplies, serving guests, and maintaining cleanliness. Aramark offers a wide array of comprehensive benefit programs and services, including medical, dental, vision, and work/life resources.

Dual-Licensed Spa Therapists, Anthem Row

Company: Equinox

Location: Washington, DC

Posted Jan 12, 2025

Equinox Group, a high-growth collective of lifestyle brands, is seeking energetic Dual-Licensed Massage Therapists and Estheticians for its club at Anthem Row. The Equinox Spa offers world-class amenities and innovative treatments. The role involves performing massages and facials, with opportunities for growth and cross-training. Competitive salary, benefits, and commission opportunities are provided.

Salesforce Developer - Senior

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 10, 2025

CoreSphere is hiring a Senior Salesforce Developer for a fully remote position. The ideal candidate will have 10+ years of experience in Salesforce development, strong knowledge of Apex, Lightning Components, and Visualforce, and proficiency in SFDX. The role involves designing and developing business applications, performing fit-gap analysis, and providing technical assistance. The candidate should be a team player with excellent communication skills and the ability to work independently. CoreSphere offers competitive pay, benefits, and a fast-growing environment.

Manager, Marketing Data & Analytics

Company: MarketBridge

Location: Washington DC

Posted Jan 08, 2025

Marketbridge is a growth consulting and marketing firm seeking a Marketing Analytics Manager with 5+ years of experience in data-driven consulting, market research, or a similar role. The ideal candidate will have expertise in analytics, storytelling, and project management, and will be responsible for overseeing client projects, delivering insights, and mentoring junior staff. Marketbridge offers a competitive compensation package, flexible paid time off, and a benefits experience centered around wellness. The company fosters an entrepreneurial culture, values its employees, and encourages participation in humanitarian and environmental nonprofit organizations.

Security Operations Center mid-analyst

Company: Leidos

Location: Washington, DC

Posted Jan 12, 2025

The United States Mint is seeking a mid-level Security Operations Center Analyst with a strong understanding of cyber threats and information security. The ideal candidate should have at least 5 years of experience in network defense environments, proficiency in tools like SIEM platforms, and the ability to analyze security events for malicious intent. The role involves incident handling, hunting for anomalous patterns, and malware analysis. A BS degree is preferred, and the position is based in Washington, DC or hybrid (1 day onsite/4 remote). The pay range is $104,650.00 - $189,175.00.

Partner Relationship Manager

Company: Rapid Finance

Location: Washington DC

Posted Jan 12, 2025

Rapid Finance, a leading provider of alternative financing solutions for small and mid-sized businesses, is seeking an experienced Partner Relationship Manager. The role involves attracting new Referral Partners, managing existing relationships, and supporting the Business Development department. The ideal candidate should have a Bachelor's degree, 3+ years of business development experience, and a strong understanding of small businesses. Prior experience in financial services, lending, or mortgage industries is preferred. The role offers a competitive environment, excellent benefits, and the opportunity to work with a growing company in Bethesda, MD.

Technical Project Manager (On-Site - TS/SCI)

Company: JFL Consulting, LLC

Location: Washington DC

Posted Jan 10, 2025

JFL Consulting LLC is seeking an experienced Technical Program Manager for a critical infrastructure security initiative, specifically for a DOD ICS project. The ideal candidate should have extensive experience in DOD cyber security program management, ICSOTSCADA cyber projects, and managing teams globally. The role involves developing and managing a comprehensive ICS assessment program, coordinating with key stakeholders, overseeing security evaluations, and ensuring compliance with relevant security standards. The candidate should also have excellent communication, problem-solving, and leadership skills, and be familiar with ICS-specific security frameworks and DOD incident response procedures. The position offers a competitive benefits package, including a 100% employer-paid medical, dental, and vision plan, a 401k plan, generous leave policy, and reimbursement for job-related certifications.

Data Architect-SME

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is hiring a Data Architect SME with active Top-Secret/SCI clearance for a large federal government project in Washington, DC. The role involves designing, implementing, and optimizing data infrastructure, leading data warehouse migration, optimizing data pipelines, and ensuring data security and compliance. Required qualifications include a Bachelor's degree, 10+ years of experience as a Data Architect, expertise in Azure services, cloud architecture, and programming languages like Java, JavaScript, Python, and SQL.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is a company that values its employees and customers. The Retail Store Associate position offers an opportunity to excel in a customer-focused role, positively impact the lives of others, and grow with the company. The job requires providing differentiated customer service, focusing on the customer, accurately performing cashier duties, maintaining the sales floor, supporting opening and closing store activities, and assisting pharmacy personnel.

Software Engineer

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking a Software Engineer with active Top-Secret clearance for a project in Washington, DC. The role involves working in an agile environment, collaborating with scrum teams, and taking ownership of user stories. Required qualifications include a Bachelor's degree in software development, 5+ years of software development experience, and proficiency in SQL and NoSQL databases. Desired skills include Python proficiency. The position offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, and more. US Citizenship is mandatory due to the nature of the government contract.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages