Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Software Developer-Jr.

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking a Jr.-Level Software Developer with active Top-Secret/SCI clearance for a project in Washington DC. The role involves leading Agile software development, system integration, and testing. Required skills include Java, JavaScript, Python, SQL, and experience with various tools like GitLab, JIRA, Jenkins, and cloud platforms like AWS and Azure. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, immunization eligibility, and proficiency in Microsoft Office Suite. The company is committed to improving health care and values fresh ideas and unique contributions.

General Manager - Environmental Regulation & Research

Company: Toyota North America

Location: Washington, DC

Posted Jan 12, 2025

Toyota, a globally admired brand, is seeking a passionate and highly motivated General Manager for its Environmental Regulation and Research Department. The role involves leading a team responsible for engaging and shaping US federal and state environmental and energy related regulation and policy. The ideal candidate will have substantial experience with state and federal environmental regulatory processes, strong negotiation skills, and the ability to develop strategies that align with Toyota's technology and business strategies. The position is based in Washington, D.C., and offers a competitive salary range of $254,000.00 - $413,000.00. Toyota is committed to fostering a diverse and inclusive work environment, offering comprehensive benefits and career development opportunities.

Domain Consultant, Network Security Transformation, SASE

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 12, 2025

Palo Alto Networks is a company that takes its mission of protecting the digital way of life seriously. They are looking for innovators who share their commitment to shaping the future of cybersecurity. The company values its employees and provides various benefits, including FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities. The job description highlights the importance of collaboration, problem-solving, and technical expertise in securing customers' network security and zero-trust journey.

Application Developer (SME)- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI is seeking a skilled Application Developer (SME) for a mission-critical project, offering opportunities for growth and impact. The role involves leading technology assignments, designing software tools, and collaborating with cross-functional teams. Required qualifications include IT management experience, domain knowledge, and expertise in various programming languages, cloud platforms, and SDLC support. CGI offers competitive compensation, comprehensive benefits, and a culture of ownership and respect.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

IT Specialist (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

The job posting is for a Sr. IT Specialist with active Top Secret clearance to support a federal government project in Washington, DC. The role involves working in an agile environment, engaging with clients, creating test cases, and managing computer systems and networks. CGI Federal offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Network Detection Operations Specialist

Company: Merrill

Location: Washington, DC

Posted Jan 12, 2025

Bank of America is seeking a Network Defense professional for a role in Denver, CO. The position involves defending the bank's internet-facing networks and applications from security threats like DDoS attacks. Key responsibilities include analyzing cyber security threats, implementing proactive defensive actions, and collaborating in a team-focused environment. Required skills include a strong understanding of TCP/IP protocol stack, experience with network security equipment, and advanced problem-solving skills. The role offers a competitive salary range of $93,700.00 - $142,500.00 per year, along with benefits and potential discretionary incentives.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, relevant work experience, and valid intern/technician licensure. The intern will be part of a team focused on delivering exceptional care and improving healthcare. CVS Health values continuous learning and growth, and the role offers opportunities to contribute innovative ideas.

Manager, Advertising Design

Company: The Kennedy Center

Location: Washington, DC

Posted Jan 12, 2025

The Kennedy Center, a cultural hub and memorial to President John F. Kennedy, is seeking a Manager, Advertising Design. This role involves leading a team of designers, overseeing high-quality design work, and managing large-scale projects. The ideal candidate will have a Bachelor's degree in graphic/commercial art, at least six years of professional experience, and proficiency in Adobe Creative Suite. The Center offers a comprehensive benefits package, including discounted tickets, retirement plan, PSLF, commuter programs, leave, holidays, and health benefits.

General Manager 4 - Food and Nutrition Services

Company: Sodexo

Location: Washington, DC

Posted Jan 12, 2025

Sodexo is seeking a General Manager for MedStar Georgetown University Hospital in Washington, DC. The position requires an experienced leader with a passion for innovation and patient services. Sodexo offers a comprehensive benefits package and opportunities for career growth.

Vice President, Legal

Company: Zendesk

Location: Washington, DC

Posted Jan 12, 2025

Zendesk is hiring a Vice President of Global Employment Legal to lead their global employment legal function. The role requires a JD, active US state bar membership, and 15+ years of employment law experience. The successful candidate will develop and execute global employment legal strategy, ensure compliance with international laws, and collaborate with HR on workplace policies. They will also manage outside counsel, oversee a team, and provide legal support on labor relations. The role offers a competitive base salary range of $261,000.00-$391,000.00, and Zendesk is committed to fostering global diversity, equity, and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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