Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Finance and Contract Support Specialist

Company: Link Solutions, Inc.

Location: Washington DC

Posted Dec 30, 2024

Link Solutions Inc is a company that provides reliable and effective Information Technology services to government clients. They offer a range of services including Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services. The company is quality and compliance-focused, with certifications such as ISO 9001:2008, ISO 20000:2018, and ISO 27001:2013. The job description involves contract administration and staff accountant support duties, as well as financial management. The qualifications required include a Bachelor's degree in Finance or Accounting, or at least 5 years of hands-on experience supporting small or medium-sized business finance and accounting operations for US Government Contractors. The company is an Equal Opportunity Employer and participates in the EVerify Employment Verification Program.

Executive Assistant (EA)/Office Administrator - Active TS/SCI Required

Company: Redhorse

Location: Washington DC

Posted Dec 30, 2024

Redhorse Corporation is seeking an Executive Assistant to support the Programs Resources and Enterprise Management PREM Directorate within the Under Secretary of Defense for Intelligence and Security. The individual will provide comprehensive records management support, office support and administration, correspondence support, and develop comprehensive personnel reports. The position requires a Bachelor's degree and 12 years of administrative experience or 15 years of military operational service with task-related experience.

Events and Social Responsibility Specialist

Company: Truth Initiative

Location: Washington DC

Posted Dec 30, 2024

The Specialist Events and Social Responsibility role is a key player in ensuring successful internal and external events by handling logistical details, vendor coordination, and onsite support. The Specialist will work closely with the team to contribute to the smooth execution of organizational meetings and events.

Windows Cloud Systems Engineer (Expert)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 30, 2024

BAE Systems is seeking a Midlevel engineer to support and troubleshoot Windows 10 and up desktop operating systems, Microsoft Azure Active Directory and Group Policy, Microsoft Defender, Windows Server 2019 technologies, Rapid 7 scans, and other related systems. The candidate must have at least 11 years of relevant experience and a Bachelor's Degree. The position offers a full-time salary range of $140,690 to $239,140 and various employee benefits.

Senior Software Engineer

Company: Leidos

Location: Washington DC

Posted Dec 30, 2024

Leidos is seeking a Senior Software Engineer to work on design development and hardware-software integration in Arlington VA for the Electronic Warfare Division. The successful candidate will be responsible for contributing to the design and development of advanced systems, building software products that utilize third-party mathematics and communication libraries, and integrating software into third-party software frameworks and architectures. The ideal candidate should have a Bachelor's Degree in Computer Engineering, Electrical Engineering, or Computer Science, 12+ years of software development experience, and an active Secret clearance with the ability to obtain a TSSCI level clearance.

Receptionist

Company: Epiq

Location: Washington DC

Posted Dec 30, 2024

The text expresses a positive sentiment about working at a company where people genuinely believe in their work. The job description mentions a receptionist role with various responsibilities, including working with clients, answering calls, and maintaining a neat desk. The company offers competitive compensation, benefits, and a supportive work environment. It is committed to equal employment opportunities and diversity.

Process and Systems Compliance Auditor

Company: ICF

Location: Washington DC

Posted Dec 30, 2024

The text describes a job posting for a Process and Systems Compliance Auditor at ICF. The role involves supporting internal controls to mitigate fraud risks, assessing and monitoring internal controls, and providing governance of user access security for the ICF system. The ideal candidate should have public accounting and large public company experience, strong organizational and communication skills, and the ability to work with program teams and peers in other departments. The position offers a competitive salary, benefits, and opportunities for growth.

Reconciliation Specialist

Company: Hive Group LLC

Location: Washington DC

Posted Dec 30, 2024

Hive Group is seeking a Reconciliation Specialist with 4+ years of federal contracting experience to support and contract and compliance reporting for a private industry client. The ideal candidate should have a great attitude, keen eye for detail, and be willing to think outside the box in a fast-paced environment. Experience with government contracts and finance is highly desired. The position involves supporting postaward contract management, interface with corporate business functional teams, and ensuring compliance with all company and government regulations.

IT Support Analyst (Level 2)

Company: Astor & Sanders Corp

Location: Washington DC

Posted Dec 30, 2024

Astor amp Sanders Corporation is seeking an IT Support Analyst Level 2 for a full-time onsite position in Reston VA. The role involves providing hardware and software support for Windows desktops and laptops, configuring test and installing printers, scanners, network copiers, and printers. The candidate should have 3+ years of Windows support experience and knowledge of Windows operating systems. The company offers competitive benefits, including generous PTO, comprehensive health coverage, retirement savings plans, and professional development.

Senior Influencer Marketing Manager

Company: Movers+Shakers

Location: Washington DC

Posted Dec 30, 2024

The text describes a job opportunity for a veteran Influencer Marketing Associate Director to work closely with a growing team of entrepreneurially-minded people on digital marketing campaigns across various industries. The role requires managing influencer campaigns, building relationships with creators, and staying updated on the latest influencer marketing trends. The company is a remote-first culture with hubs in LA and NYC, and the role requires some travel or time on-site.

Senior DevOps Engineer

Company: Bixal

Location: Washington DC

Posted Dec 30, 2024

Bixal is seeking a Senior DevOps Engineer to join their dynamic team. The role is a full-time position with a defined performance period of up to three years. The candidate will provide support to Application Development and Design teams, help ensure reliability and security, and support developers by enabling them to code quickly via automation, continuous integration, and modern open-source tools.

Equity Research Analyst (Generalist)

Company: Sands Capital

Location: Washington DC

Posted Dec 30, 2024

Sands Capital is seeking a Research Analyst with strong domain expertise in Consumer, Industrial, and Technology sectors to join their Investment Team. The role involves identifying and recommending businesses that meet Sands Capital's six investment criteria. The ideal candidate should have 7+ years of investment experience, deep domain expertise, a strong investing track record, and highly effective communication skills. The position is based in Arlington, Virginia, with a hybrid schedule of 23 days per week in-office on Tuesdays and Wednesdays.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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