Customer Service Jobs in Washington DC

81,790 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Engineer II

Company: GEICO

Location: Washington DC

Posted Dec 26, 2024

GEICO is seeking a Software Engineer with a passion for building high-performance, low-maintenance, zero-downtime platforms and applications. The position involves helping drive the insurance business transformation, collaborating with software engineers and architects, implementing IT service management practices and DevOps practices, designing and building process automation solutions, developing applications using Python, Java, or other object-oriented languages, and more. The ideal candidate should have experience building process automation solutions and workflows, proven experience as an SRE engineer or in a similar role, and extensive knowledge of IT service management practices and DevOps practices.

AEM Java Developer

Company: Makpar

Location: Washington DC

Posted Dec 28, 2024

Makpar is a team of innovators and consultants offering cutting-edge technologies for the federal government. They help clients achieve their goals by solving complex problems and building sustainable solutions. The company offers various service offerings including Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, Identity Credential and Access Management, ICAM, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc. 5000, Inc. Best in Business, and SBA Subcontractor of the Year Award Region 3. The Position is for an AEM Java Developer responsible for designing, building, and configuring applications using Adobe Experience Manager AEM and Java Enterprise Edition. The ideal candidate should have an educational background in software engineering or related field and experience with Adobe Experience Manager AEM and Java Enterprise Edition. Makpar offers a great benefits package, excellent training and career development opportunities, flexible work schedules, and a generous compensation package.

Special Account Representative

Company: Carpenter Technology Corporation

Location: Washington DC

Posted Dec 27, 2024

Latrobe Specialty Metals Distribution LSD, located in Vienna, Ohio, is a part of Carpenter Technology Corporation. They serve North American's tooling customers with a wide range of products, extensive value-added services, and unmatched metallurgical expertise. LSD inventories over 60 specialty alloys for demanding applications. They offer extensive value-added capabilities, including production sawing, CNC high-speed precision sawing, CNC lathe turning, milling, grinding, heat treating, and hollow boring. The Special Accounts Representative role involves liaising with customers, managing demand changes, proposing alternatives, and developing relationships with internal departments.

Foreign Investment Intel Risk Analyst

Company: Amentum

Location: Washington DC

Posted Dec 27, 2024

Amentum is seeking a dynamic and experienced foreign investment risk analyst to support the US Department of Defense in its participation in the Committee for the Assessment of Foreign Participation in the United States Telecommunications Services Sector. The successful candidate will be responsible for evaluating the risk posed by foreign investment in the telecommunications and information technology sectors, coordinating with internal and external stakeholders, and developing risk-based analyses. Candidates must have strong interpersonal, research, and critical thinking skills, as well as experience with risk analysis, risk mitigation, and open-source research. A bachelor's or master's degree in a relevant field is required, with 5 or more years of relevant experience. Amentum is committed to equal opportunity employment.

Tableau Administrator / Data Visualiztion

Company: CACI International Inc

Location: Washington DC

Posted Dec 27, 2024

The job posting is for a Tableau Administrator Data Visualization position at CACI. The role involves configuring and maintaining Tableau Server Software Layer and System Administration, working with management to develop sustainable processes, change management, performance tuning, server management, and facilitating change and innovation to legacy systems. The candidate must have 8+ years of experience, a TSSCI clearance, and API development experience. The position is contingent on funding and offers competitive compensation benefits and learning and development opportunities.

Entry Level Marketing Assistant

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Dec 27, 2024

Aurora Ripple Enterprises is a local sales and consulting firm in Lanham, recognized for their top talent in sales and marketing. They are committed to exceeding client expectations and increasing sales and revenue. They are hiring driven candidates for the role of Entry Level Marketing Assistant, which involves presenting products, utilizing sales tactics, identifying new opportunities, collaborating with team members, analyzing sales performance, and training with colleagues. The ideal candidate should be self-motivated, confident in public speaking, adaptable, and have a Bachelor's degree in Business Management or related fields.

Engineering Manager for Modeling and Simulation Computing

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 26, 2024

The Aerospace Corporation is seeking an Engineering Manager for Modeling and Simulation Computing Emerging Simulation and Integration Section. The role involves managing a team of developers, ensuring technical quality, and acquiring resources necessary for the success of the section. The candidate should have a Bachelor's degree in STEM, demonstrated experience leading development teams, and substantial experience with modeling and simulation software development in multiple areas. The company offers a competitive compensation package and a supportive work environment.

Customer Service Representative - Entry Level

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Dec 27, 2024

The text is a job description for a Customer Service Representative position in a sales agency that values open policies, networking, and leadership development. The ideal candidate should have a Bachelor's degree, sales experience, leadership skills, and a futuristic mindset. The position is full-time, in-office, and based in the Greater DC area.

Entry Level Client Account Executive

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Dec 27, 2024

Aurora Ripple Enterprises is seeking a dedicated and hungry Entry Level Client Account Executive to join their team and help grow their customer base. The position offers a full-time in-office role in the Greater DC area with a focus on communicating product features, learning about targeted customers, seeking new sales opportunities, and achieving high closing sales rates.

Marketing Associate

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Dec 27, 2024

The Entry Level Marketing Associate will be based in the corporate Lanham office, supporting the team's continued growth. The right candidate will execute marketing strategies, process consumer inquiries, and develop reporting procedures. The ideal candidate should possess a Bachelor's degree, minimum 12 years of customer service, excellent communication skills, and a positive attitude.

Director, HRIS/HR Systems and Data Analytics

Company: Fluence

Location: Washington DC

Posted Dec 26, 2024

Fluence is a global market leader in intelligent energy storage and optimization software for renewables and storage. They are transforming the way we power our world with gigawatts of successful implementations across nearly 50 markets. The company is guided by its passion to transform the way we power our world, with a focus on creativity, diversity, safety, quality, integrity, curiosity, adaptability, self-reflection, honesty, forthrightness, and respect. The Director of HR Systems and Data Analytics role involves leading large-scale transformation initiatives, ensuring alignment of HR technology with business goals, and driving continuous improvement in HR processes. The role requires strategic vision, technological expertise, and a deep understanding of HR practices.

Senior Staff Engineer - Land

Company: Fugro

Location: Washington DC

Posted Dec 27, 2024

The job description outlines a Senior Staff Engineer role in geotechnical work, including acquiring, analyzing, and interpreting data for clients. The role requires leading by example, ensuring quality, health, safety, security, and environmental protection. It involves using prescribed methods, standard practices, and techniques, as well as proposal and report preparation. The role requires a bachelor's degree in Civil Engineering, foundational knowledge of geotechnical engineering, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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