Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Product Manager, Artificial Intelligence

Company: Rapid7

Location: Washington DC

Posted Dec 25, 2024

Rapid7's AI Centre of Excellence is seeking an experienced AI-focused product manager to lead the development of large-scale enterprise-grade solutions. The role involves managing the entire product lifecycle, partnering with cross-functional teams, and ensuring alignment with Rapid7's compliance and governance policies. The ideal candidate has 4+ years of product management experience, including LeadPrincipal level roles, and a deep understanding of AI/ML concepts, markets, and practices.

Director, VCA Managed Services - Operations

Company: Visa

Location: Washington, DC

Posted Dec 24, 2024

Visa, a global leader in payments and technology, is seeking a Director for VCA Managed Services - Operations. The role involves growing a critical managed services pillar, providing specialized teams for client projects, and achieving revenue targets. The candidate should have extensive consulting experience, strong project management skills, and the ability to develop and sell tailored solutions to clients. This is a hybrid role requiring occasional travel and the ability to work in an office setting.

Network Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 25, 2024

CACI is seeking a Network Engineer with at least 7 years of experience in Cisco Firewalls, Palo Alto Firewalls, Cisco Wireless Technologies, Networking monitoring solutions, and Cloud Service Providers like AWS, Azure, and GCP. The ideal candidate will have a Bachelor's or Master's degree in Computer Science or a related discipline, or a PhD. The position offers a competitive salary range of $94,400 to $198,300.

Cleared Subcontract Administrator II

Company: Amentum

Location: Washington DC

Posted Dec 25, 2024

Amentum is seeking a Subcontract Administrator II with an active Secret Clearance to work a hybrid role in Annapolis Junction, Maryland. The position requires strong subcontract administration skills, compliance with government policies, and the ability to work independently and collaborate with stakeholders. The role involves coordinating and producing subcontract documentation, assisting in procurement documentation, selecting appropriate subcontract types, evaluating proposals, and managing subcontract files.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Dec 24, 2024

CVS Health emphasizes a heart-centric approach to healthcare, aiming to deliver personalized, convenient, and affordable services. The Retail Store Associate role is a customer-focused position offering growth opportunities. CVS Health provides comprehensive benefits and well-being programs, fostering a supportive work environment.

Food Service Worker

Company: Sodexo

Location: Washington, DC

Posted Dec 24, 2024

SodexoMagic, a joint venture between Earvin 'Magic' Johnson and Sodexo, is seeking a Food Service Worker. The role involves preparing and serving food, maintaining cleanliness, and providing excellent customer service. No prior experience is required. SodexoMagic offers a flexible work environment, training opportunities, and comprehensive benefits including paid time off, health insurance, and retirement plans. The company values diversity and inclusion, fostering a respectful and fair work environment.

Nurse Practitioner Gastroenterology (Providence St. Mary Medical Center)

Company: Providence

Location: Walla Walla, Washington

Posted Dec 25, 2024

Providence St. Mary Medical Center in Walla Walla, Washington, is recruiting a full-time Gastroenterology nurse practitioner. The position offers a flexible schedule, no call or inpatient duties, and a competitive salary between $119,015 and $156,607 per year. The clinic is well-established, connected, and provides a healthy work-life balance. Walla Walla offers a blend of culture, education, and outdoor recreation, with excellent schools, a vibrant food, wine, and art scene, and scenic beauty. Providence, the employer, is a nationally recognized healthcare organization committed to compassionate care.

2025 Integrated Systems Cost and Schedule Analyst Undergraduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 25, 2024

The Aerospace Corporation is seeking a full-time Undergraduate-level Integrated Systems Cost and Schedule Analyst Intern to support systems engineering and cost analysis for various customers in the National Security, Civil, and Commercial, and International Space Communities. The intern will analyze cost and technical data, participate in trade and concurrent engineering studies, develop cost estimates, and utilize industry tools for schedule risk assessments and structural integrity analyses. The internship offers a competitive compensation package, temporary housing assistance, and the opportunity to work with a diverse and dynamic portfolio of programs and national challenges.

Sr Executive Assistant, Secure Federal Operations

Company: T-Mobile

Location: Washington DC

Posted Dec 25, 2024

The text describes a job posting for a Senior Executive Assistant position at T-Mobile. The role requires advanced administrative skills, research, data analysis, and management of executive schedules. The qualifications include an Associates or Bachelors degree, 7 years of supporting executive leaders, and organizational skills. The role requires US citizenship and a security clearance. The base pay range is $3171-$5720, with a corporate bonus target of 10. The benefits include medical, dental, and vision insurance, a 401k, employee stock grants, and paid time off.

Help Desk Technician I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Dec 25, 2024

We are seeking a candidate with IT support experience to provide technical support to approximately 300 users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. The position is on-site in Silver Spring, MD, with the possibility of limited telework. The candidate will be responsible for providing IT desktop support, addressing assigned incidents and problems, and maintaining records of daily data communication transactions. The candidate should be knowledgeable with Windows 10 and 11 Operating Systems, MS Office Applications, Google Mail and Google Applications, and Trellix GoverLan Cisco Secure VPN.

FAST Labs - Chief Scientist for Edge and Spectral AI (Hybrid)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 25, 2024

The job description for the Chief Scientist position at BAE Systems FAST Labs is seeking a highly skilled and experienced scientist with a Doctorate or Masters degree and 8+ years of multidisciplinary professional research experience. The successful candidate will be involved in multiple research programs, technical leadership, customer interaction, program management, or new concept development. They will work on cutting-edge technologies such as RF machine learning, cognitive electronic warfare, cognitive signals intelligence, and trustworthy AI. The position offers a full-time salary range of $153,200 to $291,100 and comprehensive benefits. The ideal candidate should have strong technical written and verbal presentation skills and be able to mentor junior scientists.

Program Associate, Speaker

Company: Active Minds, Inc.

Location: Washington DC

Posted Dec 25, 2024

The text describes a position at Active Minds, a nonprofit organization focused on mental health awareness and support for youth and young adults. The Program Associate Speaker is responsible for managing contracts, booking events, and coordinating with speakers and clients. The role requires strong organizational skills, experience in event planning, and familiarity with CRM and virtual event platforms. The organization values diversity and offers competitive salaries and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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