Customer Service Jobs in Washington DC

81,790 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

US Public Affairs - Vice President

Company: Deutsche Bank

Location: Washington, DC

Posted Dec 24, 2024

Deutsche Bank is seeking a Vice President of US Public Affairs for their Jacksonville, FL office. The role involves developing and executing the bank's public affairs strategy, building relationships on Capitol Hill and with the Administration, and serving as a liaison between the bank and policymakers. The ideal candidate will have extensive experience in public policy, a detailed understanding of US financial markets, and excellent writing and presentation skills. Deutsche Bank offers a diverse and inclusive environment, a hybrid working model, competitive compensation, and various benefits. The salary range for this position is $100,000.00 to $145,500.00.

Global Head of Digital & Scale Customer Success

Company: Qualtrics

Location: Washington DC

Posted Dec 24, 2024

The text describes a role at Qualtrics, a company that creates software for businesses to deliver exceptional frontline experiences, build high-performing teams, and design products people love. The role is for a Customer Success team leader who will focus on digital engagement, driving renewals and expansions, and improving customer experience. The ideal candidate has 10+ years of experience in SaaS strategy, operations, and product management, as well as experience with DigitalAdoptionMarketing and Digital Customer Success. The role requires strong leadership, communication, and strategic thinking skills.

Communications Specialist and Executive Facilitator

Company: CGI

Location: Washington, DC

Posted Dec 24, 2024

CGI Federal is recruiting a Communications Specialist for a dynamic role in Washington DC. The ideal candidate will excel in transforming complex ideas into clear presentations, facilitate executive meetings, and develop communication strategies. Required qualifications include a degree in Communications, Marketing, or related field, Prosci Certification, and proven experience in presentation creation and executive meeting facilitation. Preferred qualifications include corporate or government contracting experience and graphic design skills. The role offers a competitive salary range of $57,100.00 - $134,100.00 along with comprehensive benefits. US Citizenship is mandatory due to the nature of the government contract.

Dermatologist

Company: Westside Dermatology

Location: Seattle, Washington

Posted Dec 24, 2024

Westside Dermatology in Seattle, WA is seeking a Dermatologist to join their long-established practice with a large and loyal patient base. The opportunity highlights competitive compensation, relocation bonuses, and strong patient volumes. Living in Seattle offers a unique blend of urban sophistication and natural beauty, with ample job opportunities and a thriving cultural scene.

Software Engineer (Senior)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 24, 2024

BAE Systems is seeking experienced Software Developers to join their technology-based program supporting a key government customer. The role requires a Bachelor's or Master's degree in computer science and at least 6 years of relevant experience. The candidate should have experience in security review of applications and infrastructure, agile activities, and cloud-based services. The company offers a full-time salary range of $126,610 to $215,270 and various employee benefits.

Senior Zscaler Engineer

Company: UltraViolet Cyber

Location: Washington DC

Posted Dec 24, 2024

UltraViolet Cyber is seeking a highly experienced Senior Zscaler Engineer to support a federal customer with Zscaler deployment. The role involves engineering design, test implementation, and operations of secure network connectivity using Zscaler suite of products. It requires strong understanding of security threats, Zscaler products, and IT products and protocols. US Citizenship is required.

Camp Experience Coordinator, D.C. United Summer Camps: 2024-3420

Company: The Headfirst Companies

Location: Washington, DC

Posted Dec 24, 2024

D.C. United Summer Camps is seeking a Camp Experience Coordinator to oversee the safety and well-being of campers aged 5-13. The role involves managing on-site communications, ensuring adherence to safety protocols, and collaborating with the leadership team. The ideal candidate should have 3+ years of relevant experience, strong customer service skills, and CPR/First Aid certification. The position offers a competitive hourly wage, complimentary D.C. United game tickets, and the opportunity to work outdoors all summer.

Director of Supply Chain and Logistics

Company: Call Your Mother Deli

Location: Washington DC

Posted Dec 24, 2024

Call Your Mother is a neighborhood bagel shop and deli in the DC area and Denver, CO, looking for new team members with positive attitudes and an eagerness to learn. They are hiring a Director of Supply Chain and Logistics in DC, responsible for food and beverage sourcing, vendor management, procurement, and logistics. The role requires a problem solver, strategic thinker, and strong communication skills. The Director will collaborate with culinary and commissary teams to maintain efficiency and uphold CYM's core values.

WGL - Jr Analyst, Rates

Company: AltaGas

Location: Washington DC

Posted Dec 24, 2024

The job description for the WGL Jr Analyst position at AltaGas involves developing and preparing Purchased Gas Charge (PGC) documents, rate design initiatives, and presentations for internal and external stakeholders. The role also includes participating in regulatory filings and providing support for rate design on periodic rate cases. The candidate should have a Bachelor's degree in Business Finance or a related field, previous natural gas experience, and proficiency in Microsoft Office, particularly Excel. The company offers a competitive salary range and a comprehensive benefits package. AltaGas is committed to diversity and equal employment opportunity.

UX Researcher

Company: BLN24

Location: Washington DC

Posted Dec 24, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, offering UX research services with a focus on understanding clients' endstates and integrating solutions within agencies' organizations. They value diversity, inclusion, and equal opportunity employment.

Documentation Specialist

Company: Bass Pro Shops

Location: Washington DC

Posted Dec 24, 2024

The Documentation Support Specialist position at White River Financial Services involves administrative support to loan processors, maintaining files, ensuring compliance, and providing customer support via various channels. The role requires clerical skills, organization, attention to detail, and the ability to manage multiple tasks. The position is full-time with benefits, and Bass Pro Shops is an equal opportunity employer.

Acquisition Pathway Policy Expert

Company: Redhorse

Location: Washington DC

Posted Dec 24, 2024

Redhorse Corporation is hiring for a role supporting the Department of Defense's Acquisition Policy and Innovation API Directorate. The position requires executive-level technical experience, a master's degree, and a DOD Secret Clearance. Preferred qualifications include five or more years of experience developing systems acquisition and supporting a Headquarters-level DoD organization.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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