Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Public Affairs Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Public Affairs Specialist position in the Office of External Affairs' Disaster Operations Division, Training, Exercise & Operations Branch. The role involves leading, managing, planning, and coordinating emergency management activities, including FEMA-led exercises and National Level Exercise activities. The ideal candidate should have experience coordinating projects across external affairs functional areas, planning and developing training programs, and possess strong communication skills. The position requires U.S. citizenship, successful completion of a background investigation, Selective Service registration, ability to obtain a government credit card, and potential for deployment with little notice. No educational substitution is allowed, and qualifications are based on specialized experience. The role offers a comprehensive benefits package.

Intermediate Care Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 21, 2024

The Department of Veterans Affairs (VA) Intermediate Care Technician (ICT) Program offers positions to transitioning service members, National Guard, Reserve, and Veteran corpsmen, combat medics, and medical technicians. Eligibility is based on U.S. Armed Forces experience or equivalent education. The role requires English language proficiency and specialized experience, with varying qualifications for GS-05, GS-06, and GS-07 levels. Preferred qualifications include military experience as a Hospital Corpsman, Combat Medic, or Medical Technician. The position offers comprehensive federal benefits and is subject to background/security investigation and vaccination requirements.

Trial Attorney (HTPU)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for a Trial Attorney in the Human Trafficking Prosecution Unit (HTPU), Criminal Section, Civil Rights Division, U.S. Department of Justice (DOJ) in Washington, D.C. The role involves investigating and prosecuting complex cases related to human trafficking and forced labor. The ideal candidate must be a U.S. citizen, have a JD degree, be a member in good standing of the bar, and possess strong qualifications in legal expertise, communication, analysis, collaboration, organization, judgment, initiative, and the ability to thrive in a demanding environment.

Research Fish Biologist/Research Mathematical Statistician

Company: Department of Commerce - National Oceanic and Atmospheric Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 21, 2024

This is a direct hire public notice for a term appointment not exceeding 13 months with possible extensions up to 10 years. The position is interdisciplinary and filled under the DOC Alternative Personnel Systems (CAPS), replacing the Federal GS pay plan. Key requirements include U.S. citizenship, suitability for Federal employment, and registration for Selective Service if applicable. A background investigation is required, and continued employment is subject to its successful completion. The position requires specialized experience or a degree with major study in biology, zoology, or biological oceanography, among other qualifications.

Human Resources Specialist

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the U.S. Department of Justice, specifically within the Office of Justice Programs, Office of Administration, Human Resources Division, Talent Management and Employee Services Branch. The role involves designing and implementing talent assessment tools, processes, and strategies to identify, evaluate, and develop high-potential employees. The position also requires developing and improving HR policies and processes. The job requires U.S. citizenship, background investigation, direct deposit, Selective Service registration, pre-employment drug testing, and a probationary period. It involves non-sensitive/moderate risk security requirements and necessitates OPM certification within three months of initial appointment. Specialized experience of at least one year at the GS-13 level is required, with examples including leading talent assessment strategy design, creating assessment exercises, integrating data into organizational planning, and collaborating with HR teams.

Course Administration Specialist, CG-0301-11 (Term Appointment NTE 13 Months)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job position in the Corporate University of the Federal Deposit Insurance Corporation. The role involves administering a range of training programs, activities, and events. The position is a term appointment not-to-exceed 13 months, potentially extendable to four years. Qualifications include at least one year of specialized experience in administering courses, programs, or projects in support of employee training and development. Alternatively, a Ph.D. or equivalent doctoral degree or 3 years of progressively higher-level graduate education is acceptable. The selected candidate will be required to report to the duty station office two days per week and may undergo a trial period. The job offers a comprehensive benefits package, including some of the best and most competitive benefits in both private and public sectors.

Emergency Management Specialist (Direct Hire)

Company: National Aeronautics and Space Administration - Headquarters, NASA

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The role of an Emergency Management Specialist involves supporting the Agency's Emergency Management Officer in developing, implementing, and evaluating emergency management and continuity of operations programs. Responsibilities include creating policies and procedures, identifying deficiencies, and ensuring compliance with national standards. The position requires one year of directly related specialized experience equivalent to the GS-13 level, including developing preparedness plans, executing and reviewing exercises, and identifying risks.

Associate Chief Information Officer for Infrastructure and Operations

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Associate Chief Information Officer (ACIO) for Infrastructure and Operations role is available within the Office of the Chief Information Officer in the Office of the Secretary. The position requires U.S. citizenship, a one-year SES probationary period, telework eligibility, a writing sample, a Top Secret SCI clearance, and drug testing. The candidate must demonstrate progressively responsible supervisory, managerial, or professional experience, with specific technical qualifications and executive core qualifications. The role offers benefits including retirement, health benefits, and life insurance.

Administrative Services Assistant

Company: Department of the Interior - Office of the Secretary of the Interior

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job position in the Office of the Secretary (OS), Office of Facilities and Administrative Services (OFAS), Support Services Division (SSD), Administrative Services Branch. The role involves providing administrative support, technical assistance with automation programs, and time-keeping functions. Qualifications include U.S. citizenship, suitable federal employment, direct deposit, and selective service registration for males. One year of specialized experience at GS-06 level is required. The position involves driving services like passport and visa runs, and transporting senior officials. It offers a flexible work schedule but requires operation of a government vehicle and passing a drug test. The role is designated as hard to fill and may be filled through merit promotion procedures.

Accountant (Litigation)

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Federal Energy Regulatory Commission (FERC) has been ranked among the top 5 mid-size agencies in the Best Places to Work in the Federal Government Rankings. The Accountant (Litigation) position is available in the Office of Administrative Litigation (OAL). The role requires U.S. Citizenship, a probationary period, and a background investigation. Qualifications include specialized experience in collecting, analyzing, and evaluating technical accounting information. Transcripts are required. FERC is recognized for its diversity, effective leadership, work-life balance, and telework opportunities. The position is located in Washington, DC.

Benefits Specialist

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Federal Retirement Thrift Investment Board (FRTIB) is recruiting for a Benefits Specialist. The position requires U.S. citizenship, completion of a probationary period, and passing a background check. Specialized experience of at least one year in federal government is needed, including researching and analyzing retirement plan data. The FRTIB offers competitive benefits such as paid time off, life insurance, health benefits, and participation in the federal retirement system. The offices are located near Union Station metro station with private parking available.

Geneticist (Plants)/Agronomist

Company: Department of Agriculture - Agricultural Research Service

Location: Prosser, Washington Prosser, Washington

Posted Dec 21, 2024

The text describes a job position for a genetics researcher at the USDA, ARS, Pacific West Area (PWA), Forage Seed & Cereal Research Unit (FSCRU) in Prosser, WA. The role involves conducting breeding and genetics research in hops, collaborating with other scientists, and providing technical leadership to a team of research assistants. The position requires US citizenship, successful completion of a background check, and meeting specific educational and experience qualifications. The work involves field, greenhouse, and laboratory tasks, and may require lifting up to 50 pounds.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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