Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Examination Specialist (Bank Accounting), CG-0570-13/14 (FPL 14)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Division of Risk Management Supervision, Accounting Policy Section at the Federal Deposit Insurance Corporation's Headquarters Office. The role involves supporting industry communication, including outreach to bank officers and directors. The position requires U.S. citizenship, a Financial Disclosure, Minimum Background Investigation, and the ability to relocate. Specialized experience in examining accounting or auditing activities of insured depository institutions is mandatory. The selected candidate must report to the duty station office twice a week and adhere to high ethical standards. A probationary period may be required.

Grants Management Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Bothell, Washington Bothell, Washington

Posted Dec 21, 2024

The text describes a job opening for a Grants Management Specialist in the Regional Offices, Region Ten, Grants Programs Division. The ideal candidate should have experience in administering grants, interpreting laws and regulations related to grants management, and drafting policies or procedures. The position requires U.S. citizenship, successful completion of a background investigation, and the ability to deploy with little notice. Qualifications include specialized experience or education, with varying levels of experience required for different grade levels (IC-09, IC-11, IC-12). The role offers comprehensive federal benefits and potential for deployment travel.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a Direct Hire Authority position at Madigan Army Medical Center's Dept of Emergency Medicine in Tacoma, Washington. The role requires a current or pending practical nursing license, one year of relevant experience, and various certifications. The position involves working with children and youth, and may require shift work, rotating shifts, and working during emergencies. Salary negotiation and incentives may be available for qualified candidates.

Operations Assistant ( Facilities) NF-02

Company: Department of the Army - U.S. Army Medical Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 21, 2024

This job posting is for a position at the Washington: Joint Base Lewis-McChord Army Fisher House. The role requires experience working with the general public and preferably six months of customer service or housekeeping experience. Full contact information for references is recommended on the resume. The position is part-time with a work schedule to be determined post-hire. The hourly rate is between $19.75 and $21.00. Sunday premium pay and night differential may be authorized. The area of consideration includes JB Lewis/McChord (Pierce) and surrounding areas within a 50-mile radius, or for those who can commute, relocate, are involuntarily separated military members, or military spouses/family members. PCS costs are not authorized. Vaccination status may be requested for workplace safety protocols.

Budget Analyst

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job vacancy for a Budget Analyst in the Department of Commerce. The role involves planning, organizing, and executing a significant budget for a program component, ensuring effective integration of program and budget planning. The position requires U.S. citizenship, a background investigation, and a Secret clearance. Specialized experience is needed, with varying requirements for GS-13 and GS-14 levels. No specific education requirement is stated. Additional information includes hiring authorities and eligibility criteria for veterans, persons with disabilities, military spouses, and former political appointees.

Energy Industry Analyst (Pipeline Operations)

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Federal Energy Regulatory Commission (FERC) has been recognized as one of the top 5 mid-size agencies in the Best Places to Work in the Federal Government Rankings. The Energy Industry Analyst (Pipeline Operations) position, located in the Office of Administrative Litigation (OAL), requires U.S. Citizenship or Nationality. A one-year probationary period and background investigation are mandatory. Specialized experience in investigative research methods and procedures for pipeline operations and ratemaking issues is required, with GS-12 level needing experience in extremely complex issues. Proficiency in MS Excel and Word is preferred. FERC is also highly ranked in Diversity, Equity, Inclusion and Accessibility (DEIA), Effective Leadership, and Work-Life Balance.

Supervisory Program Analyst

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The position is in the Bureau for International Narcotics and Law Enforcement Affairs (INL), Aviation Operations Branch, providing support for counter narcotics and embassy aviation programs in several countries. The role requires 1 year of specialized experience in overseeing aviation programs, particularly rotary and fixed wing, and managing data on aviation tactics. The position necessitates U.S. citizenship, a Top Secret security clearance, and the ability to pass a drug test and E-Verify check. The role offers a comprehensive benefits package and potential for telework.

Labeling Specialist

Company: Department of the Treasury - Alcohol and Tobacco Tax and Trade Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

TTB, a nationwide team dedicated to collecting excise taxes on alcohol, tobacco, firearms, and ammunition, is seeking applicants. They are ranked among the top 12% of agency subcomponents in the 2023 Best Places to Work in the Federal Government. The role requires specialized experience in research, analysis, and report preparation. U.S. Citizens or Nationals are eligible. The position offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement program, and flexible work schedules.

Transportation Industry Analyst

Company: Other Agencies and Independent Organizations - Federal Maritime Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job position in the Bureau of Trade Analysis (BTA) of the Federal Maritime Commission (FMC). The role involves planning, developing, and administering programs related to competitive practices in the ocean transportation industry. The position requires U.S. citizenship, a background investigation, and Direct Deposit for salary. Specialized experience is needed, including evaluating industry trends, analyzing compliance issues, and drafting reports. No educational requirement is specified. The role offers a comprehensive benefits package as part of a U.S. government career.

Economist, GS-0110-13, FPL: GS-13 (Direct Hire)

Company: Department of Education - Office of the Under Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a non-teleworking position in the Office of the Under Secretary (OUS) in Washington, DC, focusing on higher education issues. The Under Secretary coordinates policies, programs, and activities related to vocational, adult, postsecondary education, and student financial assistance. Requirements include U.S. citizenship, Selective Service registration for males, and completion of a background investigation. The GS-13 role requires one year of specialized experience in economic research, data analysis, and report development. A degree in economics with relevant coursework is mandatory. The position offers comprehensive benefits, a family-friendly work environment, and potential incentives like recruitment, relocation, and student loan repayment bonuses.

Maintenance Worker

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Pasco, Washington Pasco, Washington

Posted Dec 21, 2024

This is a Direct Hire Authority (DHA) solicitation for a multi-purpose hydropower project, Ice Harbor, which involves operation and maintenance of the facility for flood control, hydro power generation, navigation locks, fish facility, recreation, and natural resource management. The position requires minimal supervision in performing maintenance tasks such as painting, carpentry, repairing irrigation systems, plumbing repairs, and welding. Full level skills in operating associated tools and equipment are necessary. A pre-employment drug test, physical, and ability to lift heavy objects (90 lbs) are required. A U.S. Army Corps of Engineers boat operator license and a valid state driver's license must be obtained within 12 months after initial appointment. No education qualification is required, but experience and ability to interpret instructions, use tools and equipment, and knowledge of equipment assembly are evaluated.

Policy Analyst

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for a Policy Analyst in the Office of Investment Security (OIS) within the Office of International Affairs, U.S. Department of the Treasury. The role involves reviewing transactions involving foreign investment in the U.S. to assess their impact on national security. Key requirements include U.S. citizenship, a background investigation, and compliance with federal ethics laws. Specialized experience is needed, with varying levels required for GS-11 and GS-09 positions. Qualified candidates may also substitute education for experience. The position offers competitive benefits, including health insurance, retirement programs, and flexible work schedules.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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