Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Supervisory International Trade Specialist

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Supervisory International Trade Specialist position in the Office of Middle East and North Africa in Global Markets, International Trade Administration within the Department of Commerce in Washington, D.C. The role requires U.S. citizenship, a background investigation, and possibly a probationary period. Specialized experience in trade, economic, or commercial, and foreign affairs, particularly with Middle East and Africa, is necessary for the GS-15 level. No educational requirement is specified. Various hiring authorities are mentioned, including Veterans Recruitment Act, Veterans Employment Opportunities Act, and Military Spouse Non-Competitive Hiring Authority. Federal benefits are offered, but specifics depend on the position type.

Customer Experience Management Consultant

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

The text describes a Customer Experience CX Management Consultant role with a focus on improving client's website and Content Management System (CMS). The role involves research, assessments, presentations, vendor product assessments, and strategic development. The ideal candidate should have a curious mind, agile mindset, and excellent communication skills. The company, BLN24, offers competitive benefits, flexible work arrangements, and a dynamic work environment.

Supervisory Information Technology Specialist (INFOSEC) - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The U.S. Department of State is seeking a GS-14 level IT professional with experience in low-code and no-code application development platforms, Agile and human-centered design methods, and team leadership. The position requires applicants to meet specific qualification requirements, including IT-related experience and specialized experience equivalent to the GS-13 level. The agency offers a comprehensive benefits package and opportunities for career growth.

Chief, Facility Services Division

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a supervisory, non-bargaining unit position in the Integrated Support Services Directorate, Chief Operating Officer of the Library of Congress. The position involves managing operations, maintaining facilities, optimizing space utilization, and leading a diverse workforce. The role requires progressively responsible experience and no specific education qualification. The Library of Congress offers a comprehensive benefits package and is an equal opportunity employer. Applicants must submit a complete application package by the closing date.

Civil Engineer (Structural and/or Structural Bridge Inspection) - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 21, 2024

This job posting is for a position in the Technical Service Branch of Western Federal Lands Highway Division, focusing on bridge and structural portions of the Federal Lands Highway program. The role involves providing technical support, developing planning practices, and ensuring compliance with inspection, design, construction, rehabilitation, and maintenance standards. The position requires U.S. citizenship and specialized experience, with opportunities for direct hire and various incentives like telework eligibility.

Supervisory Program Analyst - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Grade 15 position in the Office of Management Services (HAMS) within the Office of Administration (HAD) in Washington, D.C. The role involves administering business operations and logistical support. The position requires U.S. citizenship and specialized experience equivalent to GS-14. Key areas of expertise include leadership, management of operations, administrative, financial, strategic planning, and human resources functions. Knowledge in technical, leadership, communication, civil engineering, and safety engineering is also required. The position may involve travel, telework, and relocation. It offers a comprehensive benefits package as part of a U.S. government career.

PSC Compensation Advisor

Company: Devis

Location: Washington DC

Posted Dec 21, 2024

Development InfoStructure LLC provides exceptional DevSecOps integration in agile software development and embedded software solutions, along with comprehensive IT management and consulting services for federal, state, and local governments. The company's focused research services and products include complex DevSecOps solutions, research and development for SIGINT, C4I, data analytics, and intelligence surveillance and reconnaissance. DEVIS is seeking a Personal Services Contractor Compensation Advisor for a proposal-based position, requiring extensive knowledge of public and private sector compensation.

Data Engineer

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, seeking a Data Engineer with 5+ years of experience in data engineering or similar role, proficient in Python and SQL, and expertise in cloud platforms like AWS. The role involves designing, building, and maintaining scalable data pipelines, optimizing data architecture, and ensuring high-quality data processing.

AI Data Analyst

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, offering a high-energy corporate headquarter environment for rapidly growing Federal consulting company. Seeking an AI Data Analyst to support data analysis, reporting, and machine learning initiatives. Qualifications include Bachelor's degree in Data Science or related field, 2+ years of experience, strong analytical background, proficiency in programming languages, and experience with data visualization tools. BLN24 offers competitive benefits, flexible work arrangements, and a focus on employee well-being.

County Program Analyst

Company: Department of Agriculture - Farm Service Agency

Location: Prosser, Washington Prosser, Washington

Posted Dec 21, 2024

This text outlines the requirements and qualifications for a County Program Analyst position. It details the major responsibilities, conditions of employment, and necessary qualifications. These include US citizenship or nationality, Selective Service registration for eligible males, successful background investigation, direct deposit setup, E-Verify employment verification, high school diploma or GED, minimum age requirement, and specific educational or experiential qualifications for different entry levels (CO-05, CO-07, CO-09). It also mentions the non-application of veterans' preference, lack of relocation expenses, and the non-committal nature of promotion potential. The position is a Title 7, Non-Federal, Non-Civil Service role, potentially eligible for telework and flexible work schedules.

Supervisory Contract Specialist

Company: Department of Housing and Urban Development - Office of the Chief Procurement Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position at the Department of Housing and Urban Development, specifically the Office of the Chief Procurement Officer. The role is located in Washington, D.C. and requires U.S. citizenship or nationality. Key requirements include a background investigation, Direct Deposit for salary, and registration with the Selective Service for male applicants born after 1959. Specialized experience is needed for the GS-15 grade level, including leadership in contract planning and execution, reviewing contractual actions, and directing contractual work. A bachelor's degree with relevant coursework is also required for GS-13 and above positions.

Program Manager

Company: BLN24

Location: Washington DC

Posted Dec 21, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, offering service and solution delivery with a focus on understanding clients' endstates and improving strategic and technical operations. Seeking an experienced Program Manager for a federal financial environment project, with key responsibilities including managing daily operations, ensuring compliance, and overseeing technical progress. Desired skills include technical leadership, Agile Software Development, Oracle Federal Services, Unison Global PRISM, and PMP certification. BLN24 offers competitive benefits, flexibility, and a diverse work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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