Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Public Affairs Specialist

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Smithsonian Institution, including the National Museum of African American History and Culture (NMAAHC), is offering a position in the Office of External Affairs, Office of Public Affairs. The role requires one year of specialized experience equivalent to at least the GS-07 level in the Federal Service, specifically managing research projects and preparing media reports. Alternative qualifications include relevant graduate education or a combination of education and experience. The position offers a comprehensive benefits package and may be eligible for recruitment incentives.

Retail Banker II (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Dec 21, 2024

TD Securities is seeking a Retail Banker II in Washington, D.C. The role involves delivering TD's brand promise by providing financial expertise and consultative advice to customers. The ideal candidate should have 2+ years of related experience, superior customer service skills, and proficiency in Microsoft Office. The position offers growth opportunities, fair compensation, and a positive work environment. The candidate must be eligible for employment with a covered financial institution and register with the NMLS. The role involves delivering legendary customer experiences, understanding and supporting the bank's customer service strategy, and promoting the full suite of products and services.

Environmental Protection Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for an Environmental Protection Specialist role in FEMA Region 3, supporting the D.C. FEMA Integration Team. The ideal candidate should have experience in evaluating projects for compliance with environmental and historic preservation regulations, conducting outreach, and providing technical assistance. The role requires U.S. citizenship, successful completion of a background investigation, Selective Service registration, and the ability to deploy for extended periods. Qualifications include specialized experience equivalent to at least the IC-07 level in the Federal government, or a relevant degree. The position offers a comprehensive benefits package as part of a U.S. government career.

Associate Director (Product Design and Development)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Associate Director (Product Design and Development) position is available at the Bureau of Engraving and Printing, under the Associate Director role. This position is part of the Senior Executive Team and involves chairing technical committees for decisions on new technologies, R&D initiatives, and banknote development. The role requires extensive leadership experience, demonstrating executive potential, skills, and qualifications aligned with the Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TQs). The successful candidate will undergo a thorough background investigation and personnel vetting, including enrollment in Continuous Vetting and FBI's Rap Back service.

Enterprise Account Executive - Corporate Tax OTIR

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 21, 2024

This remote-based role in the US involves developing account plans for new and existing accounts, prospecting new customers, managing major accounts, meeting sales goals, collaborating cross-functionally, building relationships, maintaining Salesforce records, and engaging in direct client meetings. The ideal candidate should have proven experience selling complex software solutions to large enterprises, a growth mindset, and a strong commitment to the company's mission. Benefits include comprehensive wellbeing plans, a flexible work environment, learning and development opportunities, social impact initiatives, and purpose-driven work.

Mammography Technologist - Bellevue - Per Diem

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Dec 21, 2024

The job description highlights the importance of providing high-quality mammography services to patients, while also emphasizing the need for strict patient and staff confidentiality, as well as adherence to regulations and safety protocols. The role requires strong communication skills, problem-solving abilities, and excellent customer service. The employer values teamwork, flexibility, and a commitment to patient care.

Information Technology Specialist (SYSADMIN)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for a Tier II and Tier III level enterprise IT administration position. The ideal candidate should have experience in Windows configuration, deployment, patching, system administration, vulnerability mitigation, documentation, and utilizing ticketing systems. Knowledge of enterprise management and monitoring tools is also required. The position necessitates U.S. citizenship, successful completion of a PT-High Risk background investigation, Selective Service registration, and the ability to deploy with little notice. Qualifications include one year of specialized experience equivalent to at least the GS-12 level, demonstrating skills in using monitoring tools, coordinating technical support, and providing technical and customer support. The role also requires proficiency in Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Product Sales Specialist -OTIR/OSR

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 21, 2024

Thomson Reuters is seeking a Product Sales Specialist to enhance its presence and market growth in OTIR/OSR product lines. The role involves deep knowledge of industry trends, challenges, and competitive landscape, supporting product portfolio and marketing teams. Responsibilities include developing training programs, mentoring go-to-market teams, collaborating on sales strategies, and assisting in sales presentations. The ideal candidate should have 15+ years of broad business knowledge, preferably in sales, product management, or marketing of software products, with 5+ years in strategic planning. Key skills include customer obsession, leadership, industry expertise, project management, sales acumen, analytical thinking, problem-solving, collaboration, adaptability, and excellent communication.

Program Analyst - BIL

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Federal Transit Administration (FTA) is seeking a Program Analyst for the Office of Budget and Policy, Strategic Planning Division. The role involves strategic planning, program evaluation, and data-driven management. The position requires U.S. citizenship and specialized experience. It offers a comprehensive benefits package and work-life flexibilities, including telework. Qualifications include experience in quantitative and qualitative analyses, performance planning, and reporting.

Supervisory Computer Assisted Ordering Technician

Company: Department of Defense - Defense Commissary Agency

Location: McChord AFB, Washington McChord AFB, Washington

Posted Dec 21, 2024

This job announcement is for a position that requires U.S. citizenship, a minimum age requirement, and successful completion of E-Verify and a background investigation. The role involves providing direction and supervision to CAO technicians to maintain accurate inventory levels, which in turn determines optimal ordering quantities and ensures product availability. The job requires one year of experience in retail procurement and distribution methods, food merchandising, and store management. Physical requirements include the ability to work in extreme temperatures and wear protective clothing. The position is exempt from overtime and is not covered by a bargaining unit. A comprehensive benefits package is offered to federal employees.

Registered Nurse

Company: DaVita

Location: Washington, DC

Posted Dec 21, 2024

DaVita Kidney Care is expanding its services to skilled nursing facilities (SNF) through DaVita Skilled Nursing Dialysis Services. This new team will provide dialysis care to patients residing in SNFs, aiming to reduce burden on patients and healthcare costs. The role involves providing comprehensive patient care, troubleshooting, and partnering with SNF staff for care coordination. Requirements include previous dialysis nursing experience, RN license, and basic computer skills. DaVita offers competitive pay, comprehensive benefits, and opportunities for career growth.

Health Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

The text describes a job opportunity within the Mental Health Residential Rehabilitation Treatment Program (MHRRTP), a 64-bed facility offering various specialized programs. The role requires U.S. citizenship, completion of an online assessment, and potential urinalysis for drug screening. Eligibility is subject to background checks and probationary periods. Qualifications include either specialized experience or relevant education. English language proficiency is mandatory. Physical demands involve occasional heavy lifting and various movements. Working conditions include direct patient care, use of personal protective equipment, and potential for off-site trainings. The position offers comprehensive federal benefits and requires COVID-19 vaccination upon hiring.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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