Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Supervisory Academic Exchange Specialist - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This is a public notice for the use of OPM's Direct Hire Authority for a position in the Office of Academic Exchanges, Deputy Assistant Secretary for Academic Programs, Bureau of Educational and Cultural Affairs (ECA/A/E). The role requires U.S. citizenship, a Secret security clearance, and qualifications such as a bachelor's or graduate degree in relevant fields or equivalent experience. Specialized experience at GS-13 level or higher in developing policies, plans, and projects for academic exchange programs is necessary. The position offers a comprehensive benefits package.

Medical Supply Technician

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a position at Madigan Army Medical Center, Tacoma, Washington. It's a direct hire solicitation requiring a background investigation, medical examination, and ability to lift up to 40 pounds. The role involves sterilizing medical/surgical supplies or equipment, using an electronic system to track their status. Specialized experience is required, with no substitution of education for experience. The job may involve shift work, including evenings, weekends, holidays, and rotating shifts. U.S. citizenship is mandatory, and a one-year trial period may be required. Benefits include a comprehensive package, but PCS costs are not covered.

SHEET METAL MECHANIC (AIRCRAFT)

Company: Department of the Air Force - Air National Guard Units

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Dec 21, 2024

This job posting is for a SHEET METAL MECHANIC (AIRCRAFT) position with the Washington Air National Guard at Fairchild AFB, Washington. The role is a Temporary, excepted service position, requiring military grades E4-E5 and compatible AFSC 2A7X3. Qualifications include general experience in planning, manufacturing, and installing metal objects, and specialized experience in manufacturing items with complex seams and using advanced tools and equipment. A high school diploma or GED is required. The position may require overtime and working non-standard hours, and it significantly impacts the environment. It's an indefinite position with no reemployment rights in case of RIF. The employer is an equal opportunity employer offering comprehensive federal benefits.

Nurse (Education)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a direct hire authority position at Madigan Army Medical Center in Tacoma, Washington. The role involves providing nursing education and overseeing educational activities. Requirements include a nursing degree from an accredited program, a current nursing license, and at least one year of professional nursing experience. The position requires various investigations, vaccinations, and physical capabilities due to its nature of interacting with children and youth.

Pretrial Services Officer

Company: Court Services and Offender Supervision Agency for DC - Pretrial Services Agency

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

PSA is recruiting for Pretrial Services Officers, seeking bilingual and non-bilingual candidates. The role involves case management, interviews, assessments, and ensuring defendants' court appearances. Spanish speakers are encouraged to apply. This is a law enforcement position with specific age, citizenship, and background investigation requirements. The position offers comprehensive benefits and may require telework, but is not eligible for remote work.

Supervisory Aviation Technical Systems Specialist

Company: Department of Transportation - Federal Aviation Administration

Location: Des Moines, Washington Des Moines, Washington

Posted Dec 21, 2024

This job posting is for a Manager position in the Office of Airports, Northwest Mountain Region, Safety & Standards Branch. The role involves serving as Assistant Manager and is eligible for a Manager Performance Incentive (MPI) based on agency and individual performance. The position requires US Citizenship, Selective Service Registration (for males born after 12/31/1959), and may involve drug testing. Candidates must have one year of specialized experience in leadership, teamwork, airport safety, and technical analysis. The FAA is committed to hiring reform, eliminating KSA narratives, and promoting diversity. The position may require a background check and a one-year probationary period. It's part of the FAA's Core Compensation Plan.

Management Analyst

Company: Department of Commerce - Economic Development Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This vacancy seeks a Management Analyst in the Department of Commerce with requirements including U.S. citizenship, background checks, and federal salary direct deposit. Qualifications emphasize specialized experience in analysis and administrative operations, with benefits including comprehensive federal employee perks.

Correctional Treatment Specialist (Drug Abuse Treatment Specialist)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Seatac, Washington Seatac, Washington

Posted Dec 21, 2024

The text describes a job opportunity at the Federal Bureau of Prisons, emphasizing the importance of preparing individuals for successful reentry into society. It highlights the role of highly-skilled, diverse, and innovative workforce in creating safety and security. The position requires a degree in behavioral or social sciences, with specific graduate education or experience in corrections or related fields. Specialized experience and selective factors are also required. The role offers benefits like job security, regular advancement, and law enforcement benefits, with a potential for early retirement.

Tech Advisory and Delivery Manager

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 21, 2024

Boston Consulting Group (BCG) is a global management consulting firm that specializes in helping organizations undergo total transformation. They offer services in strategy, digital, and technology, with a focus on blending digital and human capabilities. BCG Platinion, a subsidiary, is dedicated to digital excellence and guiding clients through complex digital transformations. The role described is for a manager in the Tech & Digital Advantage (TDA) Chapter, responsible for leading larger project modules, developing specialized knowledge, and coaching junior team members. The ideal candidate should have expertise in digital transformation, IT consulting, and possess strong communication, presentation, and team management skills.

Pharmacy Resident - Howard University

Company: Walgreens

Location: Washington, DC

Posted Dec 21, 2024

Walgreens and Howard University College of Pharmacy collaborate to train future pharmacy leaders through a postgraduate residency program in Washington, D.C. The program focuses on addressing unique healthcare challenges in community pharmacies, fostering creativity, and enhancing practice skills. Residents will work towards professional goals, develop leadership skills, and provide compassionate care. They will also refine teaching abilities by working with pharmacy students. The program includes diverse learning opportunities such as medication delivery, business operations, preceptor training, policy advocacy, research, and disease state management.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This is a public notice for a job opening in the Bureau of Economic and Business Affairs, Office of Economic Policy and Public Diplomacy (EB/EPPD). The position requires U.S. citizenship, a Secret security clearance, and the ability to pass a drug test and E-Verify employment verification. Applicants must have a bachelor's or graduate degree in a relevant field or equivalent experience. For GS-11, applicants must have at least one year of specialized experience in analyzing economic, foreign policy, or national security impacts of international business transactions, identifying economic or national security risks, or serving as a website administrator. Alternatively, they can have 3 years of progressively higher-level graduate education leading to a Ph.D. or equivalent degree, or a combination of graduate level education and specialized experience.

IT SPECIALIST (INFOSEC/CUSTSPT)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for an IT Specialist (INFOSEC/CUSTSPT) position in the Department of Justice (DOJ), located in Washington, DC. The role is within the Office of the Chief Information Officer (OCIO), Service Delivery Staff (SDS), End-User Support Services Section (ESS). The position requires a U.S. citizen or national, successful completion of a security/background investigation and drug screening, and Selective Service registration. The candidate must be eligible for a Top Secret security clearance and obtain a FAC-COR or FAC-PM within 12 months of appointment. Basic qualifications include attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience required for GS-14 includes IT service delivery, strategic planning, financial management for high-level executives, and oversight of information security policies.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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